Ratings based on 2,455 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from Australia
Ambience suits a romantic getaway.Posted Aug 28, 2014
Cons: Lighting! Found it to be quite dark everywhere, including fixtures. Hardly any natural light and only lamp lights.
Was given a room that should have been closed for maintenance and only after making enquires was then moved. Although upgraded this was still an inconvenience.
for Everyoneby A verified traveler
Great Place!Posted Aug 26, 2014
Pros: Location- on the river walk and steps away from The Alamo
Location: Great location for dinning, and several bars and clubs near by
Great looking hotel, with excellent stuff. The bar and the restaurant are among the best I've seen
for Everyoneby A verified traveler
Posted Aug 26, 2014
Great hotel, service was great, staff was very friendly. Easy access to River Walk.
by A verified traveler from sanantonio (river walk) tx
Bad mangmentPosted Aug 25, 2014
I checked in late in the evening with my wife and went out for dinner .when We come back late at night e found out the fowucet in the bath room is leaking and making dropping noise.i try to call the front desk however,the room did not have a telephone either.because,we were tired we decide to ignore it and sleep. However, when We check out we try to talk to the manger.however, he did not even come to talk to us or said sorry .he told the front desk lady to waive the parking fee.that is one of the worst customer service experience I had.
for Familiesby A verified traveler from Houston, TX
Great location, nice facility, outstanding staffPosted Aug 25, 2014
Pros: Service, location, architecture.
Cons: Access to a pool.
Location: Located on the Riverwalk, lots of stuff to do all around.
The hotel is located right on the Riverwalk and is a very nice facility. However, what separates out the Valencia is the staff, from the team out on the street handling your car and luggage to the cleaning staff, everyone was very competent and helpful. They seem to really care about taking care of their customers. A very enjoyable experience each time we have stayed there.
by A verified traveler
Putting in new carpetPosted Aug 24, 2014
Well for $150 just to sleep there wasn't terrible sounding, until I arrived at 9pm and worked until the am hours. With only a few hours of sleep I was woke up my the pounding hammers above my room at 730am. After called the front desk multiple times the hammering never stopped... annoyed and tired I left early and commuted home. Guess I should have done that in the first place and saved my money.
for Everyoneby A verified traveler from Austin
Wish we could have stayed longer!Posted Aug 23, 2014
An overnight birthday stay gone wonderfully right! Excellent staff, loved the room, wonderful lighting & decor, on quiet end of the river. Walking distance to everything you need. :) Ate at Citrus in the hotel. Great service, lovely decor, food was ok. Will stay again and again!
for Everyoneby A verified traveler from Nguyen
Good customer servicePosted Aug 23, 2014
Very close to riverwalk, nice facilities and good customer service. But the hotel doesn't have swimming pool.
for Everyoneby A verified traveler from Ky
Very nice Hotel, clean, staff was wonderful.Posted Aug 19, 2014
Pros: Staff was wonderful.
Location: We went to see the River Walk and loved every minute of it.
It was located on the River Walk and very accommodating.
for Everyoneby A verified traveler from Dallas, TX
Nice HotelPosted Aug 17, 2014
We were very excited to come stay at a hotel so many people recommended and failed to look up all the amenities. We were traveling with our 3 yr old and had planned a day at the pool. At check in we come to find out there wasn't a pool. Our room was very nice and big but we considered canceling. When we called the lobby to inquire about the fee they were willing to work with us to make my 3 yr old daughters stay more pleasant that they gave us a tickets to sea world. On our last day we ordered room service and they were also able to make us mac n cheese for her which was not on the menu. Overall loved the hotel and location but wished it had all the amenities of a hotel....a pool.