Ratings based on 2,454 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Place!

Posted Aug 26, 2014
Pros: Location- on the river walk and steps away from The Alamo
Location: Great location for dinning, and several bars and clubs near by
Great looking hotel, with excellent stuff. The bar and the restaurant are among the best I've seen
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2014
Great hotel, service was great, staff was very friendly. Easy access to River Walk.
3 out of 5
by A verified traveler from sanantonio (river walk) tx

Bad mangment

Posted Aug 25, 2014
I checked in late in the evening with my wife and went out for dinner .when We come back late at night e found out the fowucet in the bath room is leaking and making dropping noise.i try to call the front desk however,the room did not have a telephone either.because,we were tired we decide to ignore it and sleep. However, when We check out we try to talk to the manger.however, he did not even come to talk to us or said sorry .he told the front desk lady to waive the parking fee.that is one of the worst customer service experience I had.
5 out of 5
Recommended
for Families
by A verified traveler from Houston, TX

Great location, nice facility, outstanding staff

Posted Aug 25, 2014
Pros: Service, location, architecture.
Cons: Access to a pool.
Location: Located on the Riverwalk, lots of stuff to do all around.
The hotel is located right on the Riverwalk and is a very nice facility. However, what separates out the Valencia is the staff, from the team out on the street handling your car and luggage to the cleaning staff, everyone was very competent and helpful. They seem to really care about taking care of their customers. A very enjoyable experience each time we have stayed there.
2 out of 5
by A verified traveler

Putting in new carpet

Posted Aug 24, 2014
Well for $150 just to sleep there wasn't terrible sounding, until I arrived at 9pm and worked until the am hours. With only a few hours of sleep I was woke up my the pounding hammers above my room at 730am. After called the front desk multiple times the hammering never stopped... annoyed and tired I left early and commuted home. Guess I should have done that in the first place and saved my money.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Wish we could have stayed longer!

Posted Aug 23, 2014
An overnight birthday stay gone wonderfully right! Excellent staff, loved the room, wonderful lighting & decor, on quiet end of the river. Walking distance to everything you need. :) Ate at Citrus in the hotel. Great service, lovely decor, food was ok. Will stay again and again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Nguyen

Good customer service

Posted Aug 23, 2014
Very close to riverwalk, nice facilities and good customer service. But the hotel doesn't have swimming pool.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ky

Very nice Hotel, clean, staff was wonderful.

Posted Aug 19, 2014
Pros: Staff was wonderful.
Location: We went to see the River Walk and loved every minute of it.
It was located on the River Walk and very accommodating.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Nice Hotel

Posted Aug 17, 2014
We were very excited to come stay at a hotel so many people recommended and failed to look up all the amenities. We were traveling with our 3 yr old and had planned a day at the pool. At check in we come to find out there wasn't a pool. Our room was very nice and big but we considered canceling. When we called the lobby to inquire about the fee they were willing to work with us to make my 3 yr old daughters stay more pleasant that they gave us a tickets to sea world. On our last day we ordered room service and they were also able to make us mac n cheese for her which was not on the menu. Overall loved the hotel and location but wished it had all the amenities of a hotel....a pool.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

most enjoyable, very pleased

Posted Aug 17, 2014
Pros: convenient location, the valet parking worked well, nice and quiet
Cons: a little short on place to put toiletries in the bathroom
Location: convenient location, the valet parking worked well, nice and quiet
convenient location, the valet parking worked well, nice and quiet