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Reviews of Quality Inn & Suites I-35 near Frost Bank Center

3.5 out of 5
Quality Inn & Suites I-35 near Frost Bank Center
3817 North PanAm Expressway, San Antonio, TX

Reviews

6.8
Rating 10 - Excellent. 229 out of 729 reviews" "
Rating 8 - Good. 160 out of 729 reviews" "
Rating 6 - Okay. 102 out of 729 reviews" "
Rating 4 - Poor. 95 out of 729 reviews" "
Rating 2 - Terrible. 143 out of 729 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Javier

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Javier,We appreciate your feedback and are sorry to hear about your experience. Your comments will be shared with the team for further review. We hope you will consider staying with us again in the future.

10/10 Excellent

Moosman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary WiFi was fast and reliable, allowing me to stay connected with loved ones back home and share my vacation experiences on social media.
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Moosman,We are stoked to hear that you enjoyed our fast and reliable complimentary WiFi during your stay. Staying connected with loved ones and sharing your vacation experiences is so important, and we're glad we could provide that convenience for you. We hope you have lasting memories of your time with us!

2/10 Terrible

Carleen

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a room that had holes in the wall and they took a 100 deposit only to keep 50 for no reason . This place is dirty stayed 2 days . breakfast is wak
Stayed 2 nights in Apr 2024
Response from Manager on Apr 18, 2024
Hello Carleen, Thank you for sharing your feedback with us. We regret to learn of the challenges you experienced during your stay. For any concerns regarding room conditions or deposits, we recommend contacting our management team directly. We appreciate your input on the breakfast options and will share this with our team for future improvements.

2/10 Terrible

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from Manager on Apr 12, 2024
Hello David, We're disappointed to hear about your experience. Please reach out to us directly with any concerns so we can address them promptly.

10/10 Excellent

Altamirano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room amenities, including a microwave and extra beds/cribs available upon request, ensured that our stay was comfortable and convenient. The complimentary breakfast offered a variety of delicious options to start our day off right, and the convenience of having a grocery store on-site was an added bonus.
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Hello Altamirano,We are delighted to hear that you enjoyed the amenities and breakfast during your stay with us. It is our goal to provide convenience and comfort to all our guests, and we are glad that was reflected in your experience. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the reom, so clean and spacious room
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Hello Luis,We're delighted to hear you enjoyed your clean and spacious room! Guest satisfaction is our top priority. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

Iva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Stars!!! This hotel is a hidden gem! Sparkling clean rooms, friendly staff, and all the amenities you need!
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Iva,We are thrilled to hear that you enjoyed your stay with us! Our team takes great pride in providing top-notch service and a comfortable environment for our guests. Thank you for taking the time to share your positive experience, and we hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were worried about traveling with our infant, but the hotel provided a crib and even offered to sterilize our bottles! Breakfast options were plentiful, and the staff was incredibly accommodating. Loved it!!!
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Tom,We are pleased to hear that you had a positive experience with our amenities and service during your stay with your infant. It's great to know that you enjoyed our breakfast options and found our staff accommodating. Your feedback is greatly appreciated.

10/10 Excellent

Searina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their convenient amenities like free WiFi, parking, and 24/7 front desk service made my time amazing here!
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Searina,We are thrilled to hear that you enjoyed our convenient amenities during your stay with us. Providing excellent service to our guests is our top priority. Should you have any concerns or feedback to share, feel free to contact our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

2/10 Terrible

Jacob

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
When I checked in my room was absolutely filthy. There was dirt in every corner. The bathroom was full of stain everywhere, and the room reeked of cigarette smoke. When I got up the next day I told two members of the staff, and they didn’t respond. I said can you fix this? They said sure we’ll do something. In my week stay I had to stop the housekeepers to get fresh towels they never came and cleaned my room nothing was every done about the smell. The only time I ever saw house keeping come to my room was the day before I left.
Stayed 5 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Jacob,We apologize for the inconveniences you experienced during your stay. Our team strives to provide clean and comfortable accommodations for all guests. Your feedback will be shared with the relevant departments for further review. We value your input as it helps us improve our services for future guests.

10/10 Excellent

Glenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality Inn & Suites provided everything we needed for a family-friendly vacation! The pool, extra beds, and toys/games kept our kids entertained for hours.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Glenn,We appreciate your positive feedback regarding your family-friendly vacation at Quality Inn & Suites. We strive to create an enjoyable experience for all our guests, especially families. It is great to hear that the pool, extra beds, and toys/games added to your children's entertainment during your stay. Thank you for choosing to stay with us!

10/10 Excellent

Vilma

Traveled with family and small children, Traveled with family
He was so nice and helpful
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Vilma,We are pleased to hear that our staff left a positive impression on you. Thank you for sharing your feedback with us. Your kind words will be passed along to the team for their excellent service. We look forward to welcoming you back in the future.

4/10 Poor

Haley

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Was a nice room for the price, but the breakfast was limited. Super hot in the room even with the air conditioner. Sink outside of the restroom.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Haley,We appreciate your feedback on your recent stay with us. We take note of your comments regarding the breakfast options and room temperature. Your input helps us improve our services for future guests. Please feel free to contact our management for any further assistance or feedback.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed in comparison to the place I usually stay at next door
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello John,We are glad to hear you found our bed very comfortable during your stay with us. Our team strives to provide a relaxing and restful experience for all our guests. Should you have any future visits planned, we look forward to welcoming you back for another comfortable stay.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling with kids can be challenging, but this hotel made it a breeze with their extra beds and cribs available upon request. The toys and games provided kept my little ones entertained for hours. It's definitely a family-friendly hotel that I'll be returning to!
Stayed 1 night in Feb 2024
Response from Manager on Mar 7, 2024
Hello Maria,We are thrilled to hear that you and your family enjoyed our extra beds, cribs, and entertainment options. Creating a welcoming environment for families is a top priority for us. We look forward to hosting you again soon!

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both business and leisure travelers will find that the Quality Inn & Suites located close to the ATT Center, is the ideal place to stay. The rooms are big and well-appointed. Other great amenities include a pool and free WiFi access throughout the hotel.
Stayed 1 night in Feb 2024
Response from Manager on Mar 6, 2024
Hello Bernie,We appreciate you taking the time to share your positive experience at Quality Inn & Suites. We're thrilled to hear that you found our rooms spacious and well-equipped, and enjoyed our amenities such as the pool and free WiFi. Your feedback is valuable to us, and we look forward to welcoming you back in the future.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we checked in, we were impressed by the level of service and the range of amenities available to us. The complimentary breakfast included a variety of delicious options, and the pool provided the perfect way to relax and unwind.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Anna,We are thrilled to hear that you enjoyed our service and amenities during your stay with us. It is wonderful to know that our complimentary breakfast and pool added to your overall experience with us. We hope to welcome you back soon for another relaxing stay.

10/10 Excellent

Arvid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 24/7 front desk was incredibly helpful whenever we needed assistance or information. It added an extra layer of convenience to our stay.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Arvid,We are delighted to hear that you found our front desk team to be helpful and accommodating during your stay. Our staff takes pride in providing excellent service to all our guests. Should you have any questions or need assistance in the future, please do not hesitate to reach out to us.

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay! Loved having a microwave in the room for quick snacks.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Roberto,We are thrilled to hear that you had a fantastic stay with us and enjoyed the convenience of having a microwave in your room. Thank you for sharing your positive feedback with us!

8/10 Good

Torance

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Torance,We're glad you enjoyed your stay with us! If you have any further feedback, please don't hesitate to reach out to us so we can continue to improve our services. We hope to welcome you back soon for another great experience!

2/10 Terrible

Jacob

Disliked: Property conditions & facilities
Would not stay here ever again. Better places around.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 21, 2024
Hello Jacob, We appreciate your feedback and regret to hear about your experience. Our aim is to continually improve, and we hope you will consider giving us another chance in the future to provide a better stay for you.

8/10 Good

Kibwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice but you definitely need a car for this area. Public transportation is not expedient and there's not much around the area but other hotels.
Stayed 4 nights in Jan 2024
Response from Manager on Feb 8, 2024
Hello Kibwe,Thank you for your feedback. We appreciate your positive comments about our rooms. While we understand that public transportation may not be as convenient, we recommend guests to consider rented cars to explore the area independently. Although there may not be much in the immediate vicinity, we believe our hotel provides a comfortable and peaceful stay. Let us know if there's anything else we can assist you with.

2/10 Terrible

Vicky

Disliked: Cleanliness, property conditions & facilities
Dirty and smelly. Ended up didn’t stay there. Not sure if I got charged but to be honest I don’t care, I can’t stand being in there for 10 minutes.
Stayed 2 nights in Jan 2024
Response from Manager on Feb 2, 2024
Hello Vicky,We sincerely apologize for any inconvenience you experienced during your visit. We strive to maintain a clean and fresh environment for all our guests. We appreciate your feedback and will pass it along to our team for immediate review.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that parking was included in our stay was a definite perk. It not only saved us the hassle of finding parking but also added to the overall value of our experience.
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Marjorie,Thank you for taking the time to share your positive experience with our parking service. We strive to provide convenience and value to all of our guests, and we are glad to hear that it enhanced your stay. Your feedback is greatly appreciated.

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel goes above and beyond with its popular amenities. From breakfast included to a pool, parking, and free WiFi, it's an all-inclusive haven for a memorable stay.
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Hello Eunice,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our amenities to be popular and enjoyed your all-inclusive stay. We strive to provide memorable experiences for our guests and are glad we were able to exceed your expectations.

6/10 Okay

Kathleen

Traveled with family
Stayed 3 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello Kathleen, Thank you for staying with us. We value your opinion and would appreciate any specific feedback you may have had during your stay. Please reach out to us so that we can address any concerns and improve our services for future guests. We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Malisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello Malisa,Thank you for choosing our hotel for your recent stay. We hope you had a wonderful experience with us and enjoyed our services. Please feel free to reach out to us if you have any additional feedback or if there's anything we can do to make your next stay even better. We look forward to welcoming you back soon!

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For fitness enthusiasts, this hotel's gym is a haven. Equipped with modern amenities, it allowed us to stay on track with our fitness routine even while on vacation.
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Jenny,We are delighted to hear that our gym facilities met your expectations during your stay. At our hotel, we strive to provide a well-equipped fitness center for our guests to maintain their fitness routine. Thank you for your kind words and we hope to welcome you back soon for another enjoyable stay.

4/10 Poor

Tadeas

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I was sent an email to leave a review, so here's my review. I was very disappointed in the cleanliness of the bed. Upon uncovering the blanket and looking under the sheet, the comforter had a huge yellow circle in the center with other stains. The blanket also had areas of yellow and clear stains... I don't know about you, but I don't want to sleep in someone's piss, even if it was washed once and a blanket put over it. I took a picture and showed it to the hotel front desk. They sent housekeeping to give us another comforter, which still had stains but less than the first one. Later that day we got a knock on our door and housekeeping brought us an actual clean comforter. (Though the blanket remained having stains on it.) I'll attach a picture so you can see what I'm talking about. Don't get me wrong. I'm thankful the hotel staff changed the comferter... but honestly, I expect them to throw out sheets/comforters if they can't take iut the stains after washing them. I really don't want to sleep in someone's piss or other stains, even if they were washed once, but are clearly visible...
Stayed 4 nights in Jan 2024
Response from Manager on Jan 22, 2024
Hello Tadeas, Thank you for bringing this matter to our attention, and we sincerely apologize for the cleanliness issues you experienced during your stay. We appreciate your feedback, and we have already addressed this matter with our housekeeping team to ensure that such incidents do not occur in the future. Your comfort and satisfaction are important to us, and we apologize for any inconvenience this may have caused. Please rest assured that we take these matters seriously and will make every effort to improve.

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a grocery/convenience store on-site was a game-changer for my stay. It allowed me to grab snacks and essentials without leaving the hotel. The convenience factor was a standout feature, making my stay incredibly comfortable.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Loretta,Thank you for taking the time to share your positive feedback about our on-site grocery/convenience store. We're thrilled to hear that it made your stay more convenient and comfortable. Providing a variety of snacks and essential items right at your fingertips is something we strive for to ensure our guests have everything they need. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Jaime,We're thrilled to hear that you had an excellent stay with us! We strive to provide exceptional service and it's truly rewarding to know that we met your expectations. If you ever plan to visit us again in the future, please don't hesitate to reach out. Your satisfaction is our top priority and we look forward to welcoming you back soon.

10/10 Excellent

Joanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling with young ones can be challenging, but this hotel made it a breeze. The availability of extra beds and a selection of toys kept our kids entertained. The thoughtful amenities for families truly set this hotel apart.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Joanne,Thank you for sharing your positive experience at our hotel! We're delighted to hear that our extra beds and selection of toys helped to keep your kids entertained. We're glad that our thoughtful amenities for families made your stay special. We hope to welcome you back in the future!

10/10 Excellent

Jaime

Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Jaime,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, we would love to hear from you. We hope to welcome you back in the near future for another exceptional stay.

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was awesome, a great place to chill out after a busy day. And the best part was Parking and WiFi were included, which made our stay even better. The gym was also really nice and kept in good shape, perfect for anyone who loves to get their workout on.
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Marina,Thank you for sharing your positive experience with our pool, gym, and inclusive amenities. We're glad that you enjoyed chilling out at the pool after your busy day and found the gym to be in good shape. It's great to hear that our parking and WiFi inclusion enhanced your stay. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is equipped with everything you need. From the gym and room service to the convenience store and free WiFi, it's a delightful experience. Can't wait to come back!
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello George,Thank you for choosing our hotel for your stay. We are delighted to hear that you enjoyed our amenities such as the gym, room service, convenience store, and free WiFi. Your positive feedback is greatly appreciated, and we look forward to welcoming you back again in the future.

4/10 Poor

Gerardo

Traveled with family
Disliked: Cleanliness, staff & service
Disappointing AND dangerous experience
It all looked good but when it was time to sleep and we made the bed the quilts were stained and the pillows were dirty, the next day I ordered a change of bed quilts, they said they would do it but, it never happened, my son was playing with the pillows and then he found a syringe that treated diabetes so the staff doesn’t check or clean the rooms correctly when the guests leave, the breakfast was very limited, not like in the pictures, it had very little options, it only had muffins, biscuits, scrambled eggs, sausage, cereal, and some apples, and the coffee looked more like murky water, and there was a very little amount of coffee creamers, very limited milk.
Stayed 4 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Gerardo,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our housekeeping team is usually meticulous in ensuring the cleanliness of our rooms, however, we take your concerns seriously and will address this issue with the team. We appreciate you bringing this to our attention. Regarding breakfast, we apologize if it did not meet your expectations. We will review our offerings to ensure a wider variety. Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back in the future for a better experience.

6/10 Okay

James

Stayed 2 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello James,We appreciate you taking the time to leave a rating for our hotel. If you have any specific feedback or concerns that you would like us to address, please feel free to reach out to us directly. We value our guests' experiences and want to ensure that we provide the best possible stay.

4/10 Poor

Viktor

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The stuff on duty "Ashley" interrogated us how many 2 inch sausages we ate at breakfast. We was informed that only one sausage and one egg is allowed per person. No toasts, coffee, juice, salt, pepper, ketchup were provided. For $100 hotel in USA in 2023 strictly norm the food, really?
Stayed 3 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Viktor, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. Our team strives to ensure a pleasant dining experience for all guests. We regret any confusion regarding our breakfast offerings. Your feedback will be shared with the relevant department for review and improvement.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome stay thanks to the pool and gym facilities! It was the perfect combination of relaxation and fitness.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Jessica,Thank you for sharing your positive experience with our pool and gym facilities! We're thrilled to hear that you found the perfect balance of relaxation and fitness during your stay. We hope to welcome you back soon for another awesome experience at our hotel.

4/10 Poor

Juan Carlos

Traveled with family
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Juan Carlos, We appreciate you choosing our hotel for your stay. We apologize if your experience did not meet your expectations. We encourage you to reach out to us directly to share any specific feedback regarding your stay, so that we can address any issues you may have encountered. Thank you for your understanding and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Hector

Stayed 1 night in Dec 2023
Response from Manager on Jan 4, 2024
Hello Hector, We apologize for any inconvenience you may have experienced during your stay. We encourage you to please reach out to our hotel directly so that we can address any issues you may have had. We value your feedback and strive to provide the best possible experience for our guests.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Dear Guest, We appreciate you taking the time to provide your rating. We value your feedback and would like to discuss your experience further. Please reach out to our hotel directly so we can address any concerns you may have had during your stay. We look forward to the opportunity to make it right.

2/10 Terrible

Perry, St Cloud

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Hotel did not have my paid Expedia reservation and would not add me in with an Expedia agent on the phone with them even though they said they have plenty of availability
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Perry, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered when your reservation was not found. Our team strives to provide seamless service, and we regret any miscommunication that may have occurred. We recommend contacting our management directly to share further details and assist you further.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel demonstrated commendable efficiency and friendliness. The check-in and check-out procedures were incredibly smooth, thanks to the professionalism exhibited by the front desk team.
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello Tanya,Thank you for taking the time to share your positive experience with our staff. We pride ourselves on providing efficient and friendly service from check-in to check-out. It's great to hear that our front desk team demonstrated professionalism throughout your stay. We appreciate your feedback and hope to welcome you back again soon.

4/10 Poor

Sohil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Sohil,We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and would appreciate if you could reach out to us directly with any specific concerns or issues you encountered during your stay. We strive to provide excellent service to all our guests and would welcome the opportunity to address any areas of improvement.

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great for a weekend trip! The hotel had a really nice atmosphere and the amenities were awesome. Our stay was totally memorable.
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Arlene,Thank you for choosing our hotel for your weekend trip! We are thrilled to hear that you enjoyed the atmosphere and amenities during your stay. It's wonderful to know that we helped create a memorable experience for you. We appreciate your kind feedback and hope to welcome you back in the future.

6/10 Okay

Emerald

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Emerald, We appreciate you choosing our hotel for your stay. If there is anything specific you would like to share about your experience, please reach out to us directly. We value your feedback and would love to improve your future visits.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 17, 2023
Dear Guest,We're sorry to hear that your experience fell short of expectations during your stay. We encourage you to reach out to us directly so we can address any concerns you may have had. We value your feedback and strive to provide a positive experience for all our guests.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Dear Guest,We appreciate your recent stay at our hotel. Should you have any feedback or concerns about your experience, kindly reach out to us directly. We value your input and would appreciate the opportunity to address any issues you may have encountered. We hope to have the chance to welcome you back in the future for an even better stay.

4/10 Poor

Grady

Liked: Staff & service
Disliked: Cleanliness, amenities
Bathroom door, walls, trash can, shower tub, and towels were very dirty with spots on them!
Stayed 2 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello Grady,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We always strive to ensure a clean and comfortable environment for our guests and we regret that this was not your experience. We have shared your feedback with our housekeeping team to address and improve our cleanliness standards. We appreciate your feedback as it helps us in our ongoing efforts to enhance our guest experience.