Ratings based on 1,537 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hyatt Regency Stay - April 2014

Posted Apr 22, 2014
Pros: Very close to the Alamo, and shops in the area. Location is very good.
Cons: The room should be checked prior to be people checking in to ensure everything works.
Location: Lots and lots to do. No reason to be bored.
For as fancy as the hotel is, I expected a better experience. Problems: The temperature of the room could not be maintained, so the room would heat up and then cool down. Telephone units did not work and the TV controller only partially worked. Bed is very hard. Lots of noise at night from the outside. We were on the 6th floor, but would probably recommend going higher. More effort is needed on the rooms to ensure they are properly working.
5 out of 5
Recommended
for Everyone
by Summer from Dry Prong, LA

Great location and amenities

Posted Apr 21, 2014
The hotel is located directly on the river with a wall of glass to the Riverwalk with glass elevators for spectacular views. There is a small "river" that flows from outside through the hotel lobby. Very beautiful!! The Alamo is one block away, within walking distance of all major attractions. Had a blast would definitely stay again. Staff was remarkably friendly and helpful! Visited in mid-April and the weather was fabulous.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the Riverwalk

Posted Apr 21, 2014
Pros: Rooftop Swimming Pool
Needed to change hotel reservation last minute - Hyatt provided several ways to change without it costing any extra....great experience - ROOFTOP SWIMMING POOL
3 out of 5
Recommended
for Everyone
by A verified traveler

I couldn't use the caddy pertheladyatthevaletbooth

Posted Apr 21, 2014
Wasn't impressed with the lady in a blue shirt with a central logo on her sleeve. She Told me that I couldn't use the caddy to bring my luggage down. She stated that it was hotel policy. I was in a hurry and there were 5 luggage caddies available. She wanted me to wait until a bell hop came. I got my luggage and took it down to the firts floor myself. It took 20 min or so. And the bell hop was still not available. My fingers were throbing due to the weight of my luggage. Not good for business.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel right on the Riverwalk

Posted Apr 21, 2014
I just got married and my wife and I spent our honeymoon there. The staff was excellent and made our honeymoon special. They gave us complimentary wine for the occasion!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel right on the Riverwalk

Posted Apr 21, 2014
I just got married and my wife and I spent our honeymoon there. The staff was excellent and made our honeymoon special. They gave us complimentary wine for the occasion!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with great view. Centrally located.

Posted Apr 21, 2014
Staff was great walking distance tl all attractions
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Bathroom could have been bigger.

Posted Apr 20, 2014
Bathroom vanity area was small. Location was nice. Across from the Alamo and walk out right onto RiverWalk.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location...beautiful hotel

Posted Apr 17, 2014
This property is literrally on the Riverwalk. It was easy to get around town from this location. I was in town for a convention and it was a beautiful walk along the river to the convention cener.
3 out of 5
Recommended
for Everyone
by Gil

Hotel is ok

Posted Apr 16, 2014
Pros: Location
Cons: Clean the bathroom and train front desk staff that customer service is optimum.
Location: Riverwalk very nice and the Alamo ...awesome
The hotel is located nicely on the Riverwalk and to the Alamo. Disappointing the night we arrived room keys did not work and front desk staff was very rude about having this fixed. The bathroom was poorly cleaned. I would not stay again as there are many other options available.