Ratings based on 211 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from frisco

Excellent Resort

Posted Jun 29, 2015
Enjoyed it, want to go back again real soon😃 staff was very friendly, facility was very clean, loved the pools, lazy river and water slides!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Getaway

Posted Jun 22, 2015
Took my wife for a birthday getaway! Front desk was exceptional!
3 out of 5
by A verified traveler

Nice Hotel, but too expensive

Posted Jun 21, 2015
Everywhere you went it felt uncomfortable if you didn't tip every person. Also, the final bill had extensive extra fees. Over $500 for less than 24hrs stayed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic place! Must visit!

Posted Jun 19, 2015
We live in San Antonio and took a "staycation" at the JW. I have 3 young kids and the whole family had a blast at the pool, making s'mores, playing out on the property. The service was excellent, rooms and facilities clean and up to date. I would highly recommend a trip out to the JW, whether you are visiting from out of town or just want some family time to recharge your batteries. Loved our experience there and will definitely be back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 9, 2015
Fantastic. Will definitely be back! Very family friendly with lots of activities for the kids. Restuarants and food was delicious
3 out of 5
Recommended
for Everyone
by A verified traveler from mckinney,Tx

Daughters 11th birthday

Posted May 26, 2015
We stayed a week at Jw marriot San Antonio to celebrate our daughters 11th birthday. Driving down from mckinney, tx we enjoyed the scenery and were very excited to start our week. Check in was smooth, reservation was booked and paid a week in advance so I didn't expect any issues with that. Bellman loaded and unloaded our luggage with no issues and we settled in for our stay. We went to find something to eat as it was approaching 5 pm and we'd been on the road since 10 am. We chose the sports bar as it was the only thing that appeared to be open, however when we entered all the young girls working stared at us and informed us they didn't open until 5pm. It was 4:58.......so we left and walked around the pool area and came back ten minutes later just to be sure. We ordered a Cobb salad, 2 cheeseburgers, 2 lemonaides and a Samuel Adams and three desserts to go. Our bill was $93.00 and with tip was $120. Food was par for bar food and the service was mediocre. Calculating the hostess staff into the equation. There was a convention going on mon-thursday so there were a ton of salespeople around every corner and we appeared to be the only family staying the first several days of our trip. We spent one day at the pool, inquired about the private cabanas and never got anyone to give us an answer on who to contact to rent one. Would have been pointless anyway since we were the only family there so I guess it was in our favor in the end. Read more on yelp, this is cutting me off.
3 out of 5
by A verified traveler from Houston, Texas

Nice but not quite worth it.

Posted May 18, 2015
Pros: Friendly polite helpful staff
Cons: double bed rooms should be queens not full size for the price point
Location: Off the main part of town but easy access to highways and close enough to town
Very comfortable hotel with the exception of the room two double beds for that price point hotels even at lower price point do two queens. Starbucks on property is nice, pool and water slides great, not much for kids on a rainy day. Over $100 for 4 people on the breakfast buffet after paying $400 a night should be included.
5 out of 5
Recommended
for Families
by A verified traveler from Keystone, CO

Great getaway

Posted May 6, 2015
Pros: Staff, suite, pool facility, grounds and restaurants
The service was exceptional (specifically Chase at the front desk and our housekeeper, Martha). The pool facility provided fun and relaxation for us and our 4 year old.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Beautiful. Relaxing stay!

Posted Apr 19, 2015
Love this place! Impeccably clean, comfortable beds, awesome pool. Top knotch restaurants. World class spa.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2015
Wonderfull!! Good hotel facilities. And warm people.