Ratings based on 201 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom mckinney,Tx

Daughters 11th birthday

Posted May 26, 2015
We stayed a week at Jw marriot San Antonio to celebrate our daughters 11th birthday. Driving down from mckinney, tx we enjoyed the scenery and were very excited to start our week. Check in was smooth, reservation was booked and paid a week in advance so I didn't expect any issues with that. Bellman loaded and unloaded our luggage with no issues and we settled in for our stay. We went to find something to eat as it was approaching 5 pm and we'd been on the road since 10 am. We chose the sports bar as it was the only thing that appeared to be open, however when we entered all the young girls working stared at us and informed us they didn't open until 5pm. It was 4:58.......so we left and walked around the pool area and came back ten minutes later just to be sure. We ordered a Cobb salad, 2 cheeseburgers, 2 lemonaides and a Samuel Adams and three desserts to go. Our bill was $93.00 and with tip was $120. Food was par for bar food and the service was mediocre. Calculating the hostess staff into the equation. There was a convention going on mon-thursday so there were a ton of salespeople around every corner and we appeared to be the only family staying the first several days of our trip. We spent one day at the pool, inquired about the private cabanas and never got anyone to give us an answer on who to contact to rent one. Would have been pointless anyway since we were the only family there so I guess it was in our favor in the end. Read more on yelp, this is cutting me off.
3 out of 5
by A verified travelerfrom Houston, Texas

Nice but not quite worth it.

Posted May 18, 2015
Pros: Friendly polite helpful staff
Cons: double bed rooms should be queens not full size for the price point
Location: Off the main part of town but easy access to highways and close enough to town
Very comfortable hotel with the exception of the room two double beds for that price point hotels even at lower price point do two queens. Starbucks on property is nice, pool and water slides great, not much for kids on a rainy day. Over $100 for 4 people on the breakfast buffet after paying $400 a night should be included.
5 out of 5
Recommended
for Families
by A verified travelerfrom Keystone, CO

Great getaway

Posted May 6, 2015
Pros: Staff, suite, pool facility, grounds and restaurants
The service was exceptional (specifically Chase at the front desk and our housekeeper, Martha). The pool facility provided fun and relaxation for us and our 4 year old.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom M

Beautiful. Relaxing stay!

Posted Apr 19, 2015
Love this place! Impeccably clean, comfortable beds, awesome pool. Top knotch restaurants. World class spa.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2015
Wonderfull!! Good hotel facilities. And warm people.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Time!

Posted Mar 16, 2015
Our kids reserved this weekend get-a-way for us for Valentine's weekend. It was wonderful. I would highly recommend this hotel to anyone. Just perfect! We had such a wonderful time, and we plan on coming back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2015
The hotel staff was outstanding and helpful. I would recommend to anyone staying in the San Antonio area to select the JW Marriott.
5 out of 5
Recommended
for Couples
by A verified traveler

JWM review

Posted Feb 22, 2015 on Hotels.com
Towels were rough. Hot water would turn cold then hot again suddenly. The room refrigerator was not cold enough so we had to throw away our dinner "doggie bag". The bathroom did not have a heater or fan. Not sure why there is a "resort fee" if you don't use the golf course, etc. There was miscommunication between the luggage porters, car valets, and front desk. The employees were very nice though. The views were great!
5 out of 5
Recommended
for Everyone
by A verified traveler

Family friendly hotel

Posted Feb 16, 2015
Enjoyed my stay. Had a very relaxing good time. Would go back again and stay even longer.
5 out of 5
Recommended
for Couples
by A verified traveler

wow

Posted Feb 16, 2015 on Hotels.com
we had an awesome and a relaxing stay ...