Ratings based on 330 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2014
Hotel needs a little updating. The room phone was a little abused and the TV remote was very slow. The views are great and staff service is good.
5 out of 5
Recommended
for Everyone
by A verified traveler from the woodlans, tx

Above and beyond

Posted Aug 30, 2014
Pros: Location to UTSA and staff.
Cons: A little updating, hall carpeting, for example.
Location: La Cantera was a perfect spot for weary parents moving children to UTSA
My daughter has gluten and dairy intolerances. When we told our server at breakfast she was so on the ball, making sure that everything was prepared correctly, showing us the wrapper from the bread that was used for toast (Udi's) so that the breakfast was not only edible but tasty. It meant so much to us have someone care enough about my daughter's allergies. We will definitely be back!
Comment from Hotel Management
Sep 4, 2014 by Yolanda, Hotel Management
Thank you for sharing your feedback with us. I am so happy to hear that you were pleased with your dining experience and that our team was accommodating to your dietary needs. I will share this with our leadership team and hope to have an opportunity to welcome you back soon. Laura Heathcott La Cantera Management
4 out of 5
Recommended
for Families
by A verified traveler

Pool upgrades

Posted Aug 4, 2014
Pros: Location, views, golf courses.
Cons: Stingy with bathroom supplies such as shampoo, conditioner, etc
Location: Location is good only 10-15 minutes to downtown river walk area. Also convenient to Texas hill country. Fredericksburg was a fun day trip.
I understand the hotel is closing Nov 2 thru approximately spring break 2015 for pool and pool facilities upgrades. Pools and pool facilities did need an upgrade. Also pools needed more attention to cleanliness. It seems there were no day time staff assigned to keeping trash, etc out of the pool and pool areas.
Comment from Hotel Management
Aug 7, 2014 by Yolanda, Hotel Management
Thank you for your recent review of your stay at our property. As you mentioned, the resort is planning an extensive transformation to the property later this year and into the beginning of the new year. Almost every area of the resort will be included in the transformation including our pools, spa, lobby, dining experiences and additional meeting space just to name a handful of our planned items. I hope you will allow us to welcome you back at that time and experience all of the new enhancements at La Cantera Hill Country Resort. - Yolanda Borrego, Reputation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Incredible stay!

Posted Jul 29, 2014
Wow what an amazing experience we had! We literally did not leave the resort during our 4 day stay here with 3 kids under 8. There was SO much to do. From the incredible pools, to the awesome water slide, the Kid Zone activities, the beautiful one mile Nature Hike (FYI-not stroller friendly!), Discovery Junction (which had inflatables, basketball, ping pong, etc) S'mores every night, family bingo and movie night! The kids never got bored. And that's saying something! ;) The pool staff was amazing! Devin was our pool side server a couple of days and he really went above and beyond in his service to us. Give that kid a raise!! The Kids Zone staff were all very interactive with the kids. The girls enjoyed making bracelets and crafts and our son loved the video game room. We ate lunch here every day and the poolside menu was actually decently priced! When you consider the convenience of being waited on while you're lounging by the pool...you will gladly pay $7 for a kids chicken strip basket!! (Which two young kids can easily split) and $15-18 for an adult burger meal. So just go with a good budget for food/drinks! Overall, our stay was very relaxing, enjoyable and fun! We will definitely come back to La Cantera!!
Comment from Hotel Management
Aug 6, 2014 by Yolanda, Hotel Management
Dear Amity, Thank you for the amazing 5 star review of your recent stay at our property. I am glad to hear that your family enjoyed your time with us. I appreciate your kind words about the exceptional service your received at the pool. I will make sure to pass along your kind words to Devin and share them with the Gantry Supervisor as well. See you and your family back soon! - Yolanda Borrego, Reputation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Lovely Hotel with a great view

Posted Jul 24, 2014
Beautiful Hotel with a beautiful view, except for the view out of our room. We had a courtyard view and it was horrible! Beside that, hotel is perfect.
2 out of 5
by A verified traveler from Houston, TX

Value to price ratio was misaligned

Posted Jul 21, 2014
Cons: Friendlier service. Staff would greet accordingly - but it lacked sincerity.
Had a couple of incidents which did not bode well for the facility or the operations. Felt the property was marketed as having a better value and worth the price; however the prices were high compared to the services rendered. Overall - the staff was professional; but you could tell they were not empowered and did not think creatively. I would suggest this property above some others - but would not consider it to be my first choice again in the future.
Comment from Hotel Management
Jul 29, 2014 by Yolanda, Hotel Management
Dear TJ, Thank you for taking the time to provide your valuable feedback regarding your recent stay at our property. Our goal is to provide exceptional customer service to each of our guests and it is clear that this is not what you experienced. I will be passing along your comments to our resort leadership team for review and use in our ongoing process improvements. I hope you will allow us the opportunity to earn your business and trust back again. Sincerely, Yolanda Borrego, Reputation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Nice hotel in great location

Posted Jul 17, 2014
Had a great relaxing time at the resort, would recommend to anyone. Love how it is very family and kid oriented. Will be back again.
Comment from Hotel Management
Jul 29, 2014 by Yolanda, Hotel Management
Dear Sterlo, Thank you for taking the time to post your generous 5 star review. I am thrilled to read that you had a "great relaxing time at the resort" and that you would recommend our hotel to anyone! I hope we will be able to welcome you back again soon for repeat visit to our property. Sincerely, Yolanda Borrego, Reputation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Corpus Christi

Great pools, location, and views.

Posted Jul 16, 2014
Many pools to appeal to many interests. Ideal location to Fiesta Texas and upscale shopping. The view of the hill country from our room and adult pool was very relaxing.
3 out of 5
by A verified traveler from dallas

Lost car keys in valet parking

Posted Jul 15, 2014
Pros: Great location
Cons: Clean the pool areas, don't lose car keys
They lost my car keys in valet. Then only gave me a 30.00 credit in the restaurant . The meals there are all over $ 70.00 . Felt it should have been a little more, at least a comped night. The pools area was dirty with cups and paper towels in the water.
Comment from Hotel Management
Jul 29, 2014 by Yolanda, Hotel Management
Dear Jamie, Thank you for taking the time to post your feedback regarding your most recent stay to our property. We strive to provide unparalleled customer service to our guests and it is clear to me that this is not what you encountered. Please accept my apology on behalf of the resort for your experience with our Valet parking. I have passed along your comments to our valet team as well as our recreation team to address the pool cleanliness comments that you also mentioned. I appreciate you bringing this to our attention and hope you will allow us the opportunity to earn our business and trust back again. Sincerely, Yolanda Borrego, Reputation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Spring Tx

Nice hotel fun for kids

Posted Jul 14, 2014
Loves the waterscape and the children amenities would return for more fun