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Reviews of Comfort Inn near Frost Bank Center

2.5 out of 5
Comfort Inn near Frost Bank Center
6075 Interstate 10 E, San Antonio, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 101 out of 246 reviews" "
Rating 8 - Good. 76 out of 246 reviews" "
Rating 6 - Okay. 31 out of 246 reviews" "
Rating 4 - Poor. 20 out of 246 reviews" "
Rating 2 - Terrible. 18 out of 246 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Maricella

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is the worst place I've ever been. To start I got there almost at 5 pm, got my room and a guy was still working on defrosting the mini fridge. He said he was almost done and i guess he expected for me to wait until he was done but I asked if there were another available room, they gave me another one and as soon as me and son took off our shoes we completely soaked our socks, the carpet from on one side of the room was completely wet and I don't even want to know where the water was coming from. I go to the front desk and the lady called the same guy that was at the first room and he said first room was ready and was the only available. I asked if everything was okay with the fridge because I really needed to use it and he said yes. Fridge was still dirty and not working. At that point I was so frustrated, and tired from my trip that I just stayed in that room. Room is really old and needs a lot of work and renovation. On top of everything there were two guys knocking and calling someone at 3 in the morning in the room in front of mine and woke up my son and he got very scared , I tried to look what was going on throughout the door pick hole but even the thing is in bad condition that you can't see anything clear. Breakfast, not even coffe was good. I paid over two hundred for just one night so i was expecting something a little bit better.
Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
Dear MaricellaThank you for taking time in leaving us a feedback on our property. We apologize that we didn't meet your expectation. When you check in the first room my front desk didn't know that man was working in the room and she gave you second room and you didn't like it because of carpet wet but when we went to check that we found out that toilet was overflowing because of lots of toilet tissue was in it and thats why water came from. Also we gave you the other room you inspected and then you took the room and that time you seems to be good. If you had other concern then you should go to front desk and let them know so we could give your refund.Soryy about your experince.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were in a hard run across the country. We stopped in super late, super tired, and crashed. The staff were great, what we saw of the property was fine. Bed was super comfortable, and we slept great. Breakfast was meh, but seemingly standard fare for these kinds of places.
Stayed 1 night in Mar 2024
Response from GM on Mar 8, 2024
Thank you for your Feedback,Your feedback is greatly appreciated.

6/10 Okay

Gilberto

Stayed 2 nights in Feb 2024
Response from GM on Apr 12, 2024
Thank You for Your Feedback

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Dec 2023
Response from GM on Feb 1, 2024
Thank You for Your Feedback , Your Feedback is very important to us. We glad you enjoy your stay with us.

8/10 Good

Dany

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
While this hotel have the amenities I was looking for, the curtains were dirty and torn. The furniture were the fridge is at was in bad shape. But overall it was all functional. I have paid less for better rooms.
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Thank you for your feedback, Your feedback is very important to us. We definitely look into this matter that you mention.

2/10 Terrible

Iliana

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us a room that they didn’t bother to clean, there was trash everywhere from the previous gest, there was not even hand soap or toiletries, there was used soap in the bathtub. The sheets were dirty and the room overall smelled nasty. The desk was dirty from food and grease. We stayed because it was after midnight and no other options.
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Our sincere apologies that we didn’t meet your expectations,we will try to improve our service. Thank you for staying with us

10/10 Excellent

Nebiat

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Gm on Dec 7, 2023
Thank you for your feedback,Your feedback is very important to us. We glad you enjoyed your stay with us, please give us opportunity to serve you better in your future stay.Thank you

6/10 Okay

Robert

Stayed 1 night in Dec 2023
Response from Gm on Dec 5, 2023
Thank you for your feedback, your feedback is very important to us and we will definitely improve our service.

8/10 Good

Danitza

Stayed 1 night in Oct 2023
Response from GM on Nov 1, 2023
Thank You for your feedback.

2/10 Terrible

Tammy

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I would not stay there again Liz it’s in the room, restroom dirty tub, dirty hair in the tub towels, dirty floor, dirty every area needed to be clean in the restroom. Dirty comforters on the bed dirty sheets, stains pillows stains. My name is TammySpiller. Call me if you need Excellency on cleaning.
Stayed 3 nights in Sep 2023
Response from GM on Sep 19, 2023
I am sorry that you had bad experience with us. Accept my apology behalf of entire staff.

4/10 Poor

Tiana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room did not match what was advertised online. The housekeeping staff came into our room AFTER we said we didn’t need anything and didn’t knock. The bathroom was dirty and the toilet barely flushed.
Stayed 5 nights in Aug 2023
Response from GM on Sep 19, 2023
So sorry to here that. Accept my apology behalf of entire staff. Give us a chance to serve you better in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Was disappointed regarding the breakfast area each morning.Tables were dirty when we walked in every mirning.. No juice all 3 days. Out of forks one day. No room service unless you asked for it. Staff very limited.
Stayed 3 nights in Aug 2023
Response from GM on Aug 8, 2023
Thank you for your feedback, Sorry that we didn’t meet your expectations.Due to shortage of staff We Will try to improve our service. Give us another chance to serve you better. Thank You

6/10 Okay

Stephanie

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff was nice and accommodating.
Stayed 4 nights in Jul 2023
Response from GM on Jul 31, 2023
Thank you for taking time for your feedback. Your feedback is very important to us. We will definitely try to improve our service.

2/10 Terrible

Keith

Stayed 1 night in Jul 2023
Response from GM on Jul 31, 2023
Sorry that we didn’t meet your expectations but we will definitely look into this and improve our services.

10/10 Excellent

Zelma

Stayed 3 nights in Jul 2023
Response from gm on Sep 19, 2023
Thank You for your feedback. We glad that you enjoyed your stay with us.Thank You

8/10 Good

Jon

Traveled with family
Liked: Cleanliness
Breakfast was terrible. Never stocked. Vending machines hardly worked. Never could change at guest desk over $10. Off highway. had to drive everywhere for anything. Rooms were small but comfortable
Stayed 3 nights in Jul 2023
Response from Gm on Jul 27, 2023
Thank you for taking time for your feedback, we definitely look into this and makes better. Thank you

6/10 Okay

Adam

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from GM on Jul 25, 2023
Sorry that we didn’t meet your expectations,Give us a chance to serve you better in future

8/10 Good

Alejandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Was clean
Stayed 1 night in Jul 2023
Response from GM on Jul 22, 2023
Thank You for your feedback, We glad you enjoy your stay. Thank You

10/10 Excellent

Luke

Stayed 2 nights in Jul 2023
Response from GM on Jul 22, 2023
Thank You for your Feedback, Your Feedback is very important to us

10/10 Excellent

Josie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from GM on Jun 26, 2023
Thank You for Your Feedback, We glad you enjoyed your stay.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast i had in the last 6 hotels! Will definitely stick with comfort inn
Stayed 1 night in Jun 2023
Response from Management on Jun 24, 2023
Thank you Ms. Jessica. Hope will see you soon.

10/10 Excellent

Anthony

Stayed 3 nights in Jun 2023
Response from GM on Jul 6, 2023
Thank You For Your Feedback, We glad that you enjoyed your stay.

6/10 Okay

Wallace

Stayed 2 nights in May 2023
Response from MANAGEMENT on Jun 17, 2023
THANK YOU AND WE HOPE SEEING YOU SOON.

2/10 Terrible

Ogochukwu

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty amenities. I booked through hotels.com for 2 nights stay this past weekend. Amenities were dirty. Found a cockroach in our room. Ended up checking out after the first night and was told my refund request will be processed only if hotels.com reached out. I contacted hotels.com for a refund request only to be informed that this hotel refused it. Definitely not an accommodating hotel
Stayed 2 nights in May 2023
Response from GM on May 23, 2023
We are sorry that we didn't meet your expectation. When You Check out we ask for reason and you replied that you have to go to other town, we told you that we can't offer you refund due to reservation policy and you booked through third party you have to contact them .Upon check out you agreed on that and you didn't mention about room condition. We ask you everything ok with room you replied everything is ok ,guest have to move to other town. We are sorry for the inconvenience .

10/10 Excellent

Lorrie

Stayed 1 night in May 2023
Response from MANAGEMENT on Jun 17, 2023
THANK YOU FOR STAYING WITH US. HOPE WE SEE YOU SOON

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Very good price place
Stayed 1 night in May 2023
Response from GM on May 21, 2023
Thank you for your Feedback,Your feedback is very important to us. We will look forward to seeing you again and give us a opportunity to give you better service Thank you

2/10 Terrible

Ethan

Stayed 1 night in May 2023
Response from GM on Jun 9, 2023
We are Sorry that we didn't meet your expectation

10/10 Excellent

Braulio

Stayed 2 nights in May 2023
Response from GM on Jun 4, 2023
Thank You for your feedback.Your feedback is very important to us.

8/10 Good

Lorrie

Stayed 2 nights in Apr 2023
Response from Gm on May 21, 2023
Thank you for your feedback. We glad you enjoyed your stay with us. Your feedback is very important to us.

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from GM on May 15, 2023
Thank You For Your Feedback.

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from GM on Apr 8, 2023
Thank you for sharing your experience, Your feedback is very important to us.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Mike on Mar 27, 2023
Thank you for your feedback. your feedback is very important to us

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from GM on Mar 28, 2023
Thank You for your feedback ,Your feedback is very important to us.We hope to see you again soon.

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We had a great stay. The hotel was in a great location. It felt safe. We were in the area of everything we wanted to do. It was clean and comfortable. We had all the amenities we needed. I would stay here again.
Stayed 3 nights in Mar 2023
Response from Mike on Mar 16, 2023
Thank you for your feedback, your feedback is very helpful and important to us. We glad that you enjoyed your stay. We will see you in future and provide you better quality and service . Thank you

6/10 Okay

Araceli

Stayed 2 nights in Jan 2023
Response from Mike on Feb 3, 2023
Thank you for your feedback, we will try to our service better . Hope to see you in future

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice. Front Desk guy was as nice, friendly, and helpful.
Stayed 1 night in Jan 2023
Response from Mike on Jan 30, 2023
Thank You For Your Feedback, We glad that you had a great stay with us

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Well Lit parking
Staff was friendly and was able to accommodate our truck and trailer within proximity of our room as requested. Very safe area, well lit at night. Room was clean but needs to some renovations. Doors were old and hard to close. Towels were very small and hard. Overall it was a nice stay for a passing thru hotel.
Stayed 1 night in Jan 2023
Response from Mike on Jan 23, 2023
Thank You For Your Feedback, Your Feedback is very important us. We will Let our maintenance person know about door and also the housekeeping regarding towels.

8/10 Good

Doug

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Mike on Jan 17, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was perfect for me .
Stayed 1 night in Dec 2022
Response from Mike on Jan 17, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from GM on Nov 29, 2022
Dear JesusThank you for taking time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us.We hope to see you soon

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heated Indoor Pool
The indoor pool was nice and heated! Which was great fun for my daughter who loves to swim!!!
Stayed 1 night in Nov 2022
Response from Mike on Nov 15, 2022
Dear Christina Thank you for taking time in leaving us a review on your stay with us. We look forward to having you back into our property in the near future!

4/10 Poor

Ivan E.

Traveled with family and small children
Liked: Staff & service
Broken elevator, unsafe parking.
Stayed 1 night in Oct 2022
Response from GM on Oct 24, 2022
APPOLOGIES FOR THE INCONVENIENCE OCCURS DURING YOUR STAY.

6/10 Okay

john

Liked: Staff & service
Staff was nice. Older hotel with large stains on the carpet in the hall ways. The showers never get really hot. Will not clean your room unless you stay seven days and then only once during that stay. You have to bag your own garbage and place it in the hallway.
Stayed 3 nights in Sep 2022
Response from GM on Sep 21, 2022
Thank you for your feedback and sorry for the inconvenience, we do room service every after 3rd day and if guest wants service then we do upon request and let front desk know. We will definitely take care of this issue and will see you in future. Thank you

8/10 Good

Reynaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Mike on Aug 25, 2022
Thank You so much for taking time to review and choosing our hotel, I appreciate your positive feedback about our hotel. We hope to see you soon again

2/10 Terrible

Janet

Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in late, and they were accommodating. The showers was gross and unusable. The AC fan did not work, so no air flow at all, forget that it wasn’t even cold. We should have slept in the car. (It was that bad).
Stayed 1 night in Aug 2022
Response from raki on Aug 2, 2022
Sorry for the inconvenience ,we will let inform our housekeeping staff and maintenance staff .

4/10 Poor

lawrence d

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I had to get a new Key card for my door every time I left the room.
Stayed 3 nights in Jul 2022
Response from Mike on Jul 30, 2022
Sorry for the inconvenience.Key cards has magnetic stripes so if it touch with cellphone or other magnetic items then key cards sometimes not work.

8/10 Good

Diana

Stayed 1 night in Jul 2022

10/10 Excellent

Nelson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was as described with a good breakfast.
Stayed 2 nights in Jul 2022
Response from CT on Jul 16, 2022
THANK YOU

8/10 Good

Jose

Traveled with group
Liked: Cleanliness, staff & service
It’s clean but looks like updates of remodeling is needed soon
Stayed 2 nights in Jun 2022
Response from CT on Jul 16, 2022
THANK YOU

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from CT on Jul 16, 2022
THANK YOU