Exterior

Reviews of La Quinta Inn & Suites by Wyndham San Antonio N Stone Oak

2.5 out of 5

Reviews

6.2
Rating 10 - Excellent. 230 out of 1009 reviews" "
Rating 8 - Good. 195 out of 1009 reviews" "
Rating 6 - Okay. 181 out of 1009 reviews" "
Rating 4 - Poor. 208 out of 1009 reviews" "
Rating 2 - Terrible. 195 out of 1009 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Becca

Traveled with family
We checked in after 2am, 3rd floor was loud. Couldn't get to sleep till way after 4. Asked for a late check out but was granted only 30 minutes. Overall property was in good shape. We found quit a bit of trash in our room, our bathroom had next to no soaps, the water pressure for showering was horrible and it took almost 5 minutes just to get the water hot enough to shower. Doubt we'll stay again 😔
Stayed 1 night in Mar 2024

8/10 Good

Juanita, Rockport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how close it was to stores, restaurants and the hospitals which was the reason for our stay there. We didn't like how one of the persons was rude to my husband when he went to get our room cards reprogrammed. Except for that,everything else was great!
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Juanita, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was kept clean and nice. Staff was very helpful and friendly.
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Frank, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

2/10 Terrible

Norma

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the owner or older man tried to up charge me when I went to get snacks and drinks he was charging me $8 and the younger gentleman charges me $6. Thought it was very odd. Then I needed more towels and they asked me to take them the ones we had? I said “no, we need more.” Then from midnight to 3am people were talking loud in the hallway slamming doors and kids running up and down. Horrible experience
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Norma, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Juanita, Rockport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spacious. They had some good Breakfast options. Lots of different restaurants and stores within walking distance.
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Juanita, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

4/10 Poor

Chris

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
doors did not lock and close properly.
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Chris, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Erick

Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Erick, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Luz

Traveled with pets, Traveled with family
Disliked: Staff & service, property conditions & facilities
Unfortunately it is my first time I had a bad experience at La Quinta. Let me start with the positive. The bed was very clean and comfortable and location is convenient to be close to the airport. The negative: now they charge for emotional support animals even with medical documentation. It got worse, the water pressure in the shower was minimal, the sink did not drain properly. My husband tried to iron his shirt and it stained it. There was an old stain on the couch. If they are charging for pets, all pets including emotional support and trained animals, one would think that goes to clean better. Lastly, I always loved La Quinta customer service. This time it was just an interaction and very inflexible. In the past, I have been able to check out a little later. I had two rooms and only needed one to check out later and without any qualms I was just told it was not possible. I know I’m not expecting a 4-5 star service but in my experience with this hotel, the service was always excellent. Sadly that seems to be getting lost. All I was told when I checked out and brought up these issues was “ohh I’m sorry, you are all set”
Stayed 1 night in Mar 2024

6/10 Okay

Placido J.

Traveled with family
Shower glass door would open while showing.
Stayed 1 night in Mar 2024

6/10 Okay

Patricia

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I love this hotel! The staff knows us by face! We frequent this place very often.
Stayed 1 night in Feb 2024

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024

8/10 Good

Leslee, Needville

Traveled with family
Room was clean, staff friendly. It was just a last minute trip and they accommodated us well.
Stayed 1 night in Feb 2024

6/10 Okay

herbert

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

2/10 Terrible

Lonny

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Yellow stains on the bedsheets. Room was musty and smelled weird. Loud people all night long. would not stay here again.
Stayed 2 nights in Feb 2024
Response from Victor L. Management on Feb 13, 2024
Hello and good morning! Very sorry to hear about your experience. We do care about our guests and all your comments are welcome so we can keep with the quality of our product and service and if you could have let us know about this and move you to another room so you could be totally comfortable. Hopefully we can count on you for your next visit to San Antonio.

10/10 Excellent

Abigail

Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Abigail, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

esmeralda

Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Esmeralda, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice updates to hotel, modern decoration and new flooring, paint, lights, bathroom remodel all very fresh new and clean. Always appreciate the La Quinta breakfast included. Great price and would stay again if in the area.

8/10 Good

Jerry, Corpus Christi

Liked: Cleanliness, staff & service, amenities
The restroom light with fan didn't like
Stayed 2 nights in Feb 2024

10/10 Excellent

Rosita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Miriam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel.
Stayed 1 night in Jan 2024

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service
Disliked: Amenities
Gym wasn’t in working condition
Stayed 1 night in Jan 2024

4/10 Poor

Olivia

Property needs to update pictures and it was noisy
Stayed 2 nights in Dec 2023

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stay here every other weekend. It’s our go to place!
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good basic hotel. I think the value is amazing considering what I paid and what I got. If you are cutting corners and still want a nice place to stay, this is great.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ryan

Stayed 1 night in Jan 2024

10/10 Excellent

Jerry, Corpus Christi

Stayed 3 nights in Jan 2024
Response from Front Desk Manager on Jan 18, 2024
Dear Jerry,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel very clean and our staff exceptionally nice. Providing a comfortable and welcoming environment for our guests is our top priority, and your recommendation means a lot to us.If you have any specific aspects of your stay that stood out or any suggestions for improvement, please feel free to share. We appreciate your feedback, and we look forward to welcoming you back for another pleasant stay in the future.Sincerely,CC - Guest Relations Manager

10/10 Excellent

Kailey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 17, 2024
Dear Kailey,Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.Sincerely,CC - Guest Relations Manager

8/10 Good

monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed 2 nights i have no complaints it’s was nice for the price that i paid.
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Jan 17, 2024
Dear Monica,We appreciate you giving our hotel a 4-star rating. Knowing that your stay at our hotel provided you with such comfort brings us tremendous satisfaction. We are anticipating your next visit!Truly,ES – Guest Relations Manager

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 14, 2024
Dear David,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay during your best friend's wedding and that our friendly staff, spotless rooms, and convenient location contributed to the overall wonderful experience.It's always a pleasure to receive such positive feedback, and we appreciate your kind words. If your travels bring you back to the area, we would be honored to host you again.Sincerely,CC - Guest Relations Manager

10/10 Excellent

Katia, CARROLLTON

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells clean, decent food.
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 13, 2024
Dear Katia,Thank you for your heartwarming review about your stay in our hotel!The happiness and satisfaction of our every guest comes first with us. We are happy to hear that you found our place perfect for gatherings and events.We hope to share more fantastic experiences with you again sooner!Sincerely,ES – Guest Relations Manager

10/10 Excellent

Shawn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Front Desk Manager on Jan 13, 2024
Dear Shawn,Thank you for your heartwarming review about your stay in our hotel!The happiness and satisfaction of our every guest comes first with us. We are happy to hear that you found our place perfect for gatherings and events.We hope to share more fantastic experiences with you again sooner!Sincerely,ES – Guest Relations Manager

10/10 Excellent

Byron

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to mom’s home
Stayed 3 nights in Dec 2023
Response from Front Desk Manager on Jan 13, 2024
Dear Byron,Thank you for your heartwarming review about your stay in our hotel!The happiness and satisfaction of our every guest comes first with us. We are happy to hear that you found our place perfect for gatherings and events.We hope to share more fantastic experiences with you again sooner!Sincerely,ES – Guest Relations Manager

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only complaint, is the internet and tv options! The internet isn’t very reliable.
Stayed 4 nights in Dec 2023
Response from Front Desk Manager on Jan 7, 2024
Dear Jessica,Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.Sincerely,CC - Guest Relations Manager

6/10 Okay

Harlan

Stayed 2 nights in Dec 2023

10/10 Excellent

Maria

Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 1, 2024
Dear Maria,Thank you for your 5-star rating! Our team strives to provide exceptional service and create a memorable stay for our guests. Your rating serves as a testament to our efforts, and we are grateful for your support. We look forward to welcoming you back for another wonderful experience in the future.Sincerely,CC - Guest Relations Manager

4/10 Poor

Christy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed that the pictures on the website were not even for this hotel. Also very noisy
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 30, 2023
Dear Christy,We appreciate you for letting us know what aspects of your stay you liked, as well as our areas for improvement. Please know that the time you took to let us know about your experience will never go to waste as we would use it to improve on our accommodation and services.Sincerely.CC - Guest Relations Manager

6/10 Okay

Olivia

Traveled with family and small children
Disliked: Property conditions & facilities
Liked the area. But the facility showed indoor pool when there was no indoor pool pictures on property are not accurate. Too noise the people staying there the walls weee like paper thin. I know I wouldn’t stay there again.
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on Dec 30, 2023
Dear Olivia,We appreciate you for letting us know what aspects of your stay you liked, as well as our areas for improvement. Please know that the time you took to let us know about your experience will never go to waste as we would use it to improve on our accommodation and services.Sincerely.CC - Guest Relations Manager

6/10 Okay

diana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lobby reeked of curry smell which I can’t stand. Rooms were ok floors could be cleaned better hairs in corners
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 30, 2023
Dear Diana,We appreciate you for letting us know what aspects of your stay you liked, as well as our areas for improvement. Please know that the time you took to let us know about your experience will never go to waste as we would use it to improve on our accommodation and services.Sincerely.CC - Guest Relations Manager

10/10 Excellent

enevir

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 23, 2023
Dear Guest,Thank you for your 5-star rating! Our team strives to provide exceptional service and create a memorable stay for our guests. Your feedback serves as a testament to our efforts, and we are grateful for your support. We look forward to welcoming you back for another wonderful experience in the future.Sincerely,CC – Guest Relations Manager

10/10 Excellent

Yvette S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 23, 2023
Dear Guest,Thank you for your 5-star rating! Our team strives to provide exceptional service and create a memorable stay for our guests. Your feedback serves as a testament to our efforts, and we are grateful for your support. We look forward to welcoming you back for another wonderful experience in the future.Sincerely,CC – Guest Relations Manager

10/10 Excellent

LAYSIA’S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 23, 2023
Dear Guest,Thank you for your 5-star rating! Our team strives to provide exceptional service and create a memorable stay for our guests. Your feedback serves as a testament to our efforts, and we are grateful for your support. We look forward to welcoming you back for another wonderful experience in the future.Sincerely,CC – Guest Relations Manager

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend lives in Houston and comes to San Antonio quite often. When he comes, this is the only place he wants to stay. The beds are comfy, the hotel/rooms are clean and updated. The staff is nice and welcoming I’d recommend this place to my family and friends and whoever is looking for a place to stay!
Stayed 3 nights in Dec 2023
Response from Front Desk Manager on Dec 23, 2023
Dear Guest,Thank you for your 5-star rating! Our team strives to provide exceptional service and create a memorable stay for our guests. Your feedback serves as a testament to our efforts, and we are grateful for your support. We look forward to welcoming you back for another wonderful experience in the future.Sincerely,CC – Guest Relations Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice room.
Location was great for my trip. Hotel looked good but there was a few cosmetic items that needed looking after, Breakfast was better than average. Only problem I had was when you turned on the bathroom light the very noisy ceiling fan also came on, there was not a separate switch for the fan and I did not enjoy the noise in the very early morning! Victor checked us in and he was very helpful, nice and pleasant.
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on Dec 23, 2023
Dear Guest,Thank you for your 5-star rating! Our team strives to provide exceptional service and create a memorable stay for our guests. Your feedback serves as a testament to our efforts, and we are grateful for your support. We look forward to welcoming you back for another wonderful experience in the future.Sincerely,CC – Guest Relations Manager

8/10 Good

Jeri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 17, 2023
Dear Jeri,We appreciate you giving our hotel a 8-star rating. Knowing that your stay at our hotel provided you with such comfort brings us tremendous satisfaction. We are anticipating your next visit!Truly,ES – Guest Relations Manager

4/10 Poor

Azul

Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 16, 2023
Dear Guest,We appreciate you for letting us know what aspects of your stay you liked, as well as our areas for improvement. Please know that the time you took to let us know about your experience will never go to waste as we would use it to improve on our accommodation and services.Sincerely.CC - Guest Relations Manager

4/10 Poor

Marcelino

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Front Desk Manager on Dec 16, 2023
Dear Guest,We appreciate you for letting us know what aspects of your stay you liked, as well as our areas for improvement. Please know that the time you took to let us know about your experience will never go to waste as we would use it to improve on our accommodation and services.Sincerely.CC - Guest Relations Manager

8/10 Good

Roxana

Stayed 1 night in Nov 2023
Response from Front Desk Manager on Dec 17, 2023
Dear Roxana,We appreciate you giving our hotel a 8-star rating. Knowing that your stay at our hotel provided you with such comfort brings us tremendous satisfaction. We are anticipating your next visit!Truly,ES – Guest Relations Manager

4/10 Poor

Samuel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Manager on Dec 17, 2023
Dear Guest,We appreciate you for letting us know what aspects of your stay you liked, as well as our areas for improvement. Please know that the time you took to let us know about your experience will never go to waste as we would use it to improve on our accommodation and services.Sincerely.CC - Guest Relations Manager