Ratings based on 758 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2014
The desk people were very helpful in my getting my boarding passes on line. Some of us old folks are not so good at such things.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Tx

Last minute reservations

Posted Sep 9, 2014
Pros: Convenient to my business needs.
Cons: Cost of surface parking. At a premium for any location in the area.
Location: Henry B Gonzalez Conference Center, San Antonio River Walk, Restaurants, Alamodome
Nice staff, easy check in and exit. Expedia registration works! Hotel was convenient to everything and everywhere I needed to be for a three day working stay.
1 out of 5
by A verified traveler from Dallas, TX

Bait and switch

Posted Sep 5, 2014
3 out of 5
by A verified traveler

Close to Riverwalk BUT...

Posted Sep 2, 2014
Hotel is run by young unprofessional staff (lost reservation, can't find rewards number, etc). Was in a "suite": TV was in middle of room in an alcove where it wasnt clearly visible from either the bed or the couch/sitting area. Computer/internet plugs/cords were exposed in a big wad near the desk. Toilettries= shampoo & 1 bar soap...nothing else.
3 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth

It was ok

Posted Sep 1, 2014
Good location. Nice staff. Don't walk barefoot in your room. The pool is less than desirable.
4 out of 5
Recommended
for Families
by A verified traveler from houston

Pleasant stay good ambiance.

Posted Aug 25, 2014
Pros: I liked the guest seating lounge.And the room maintenance.
Cons: I think it's perfectly fine.
I dint expect but it was my above my expectations.and I would definitely prefer in future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas Texas

weekend Getaway

Posted Aug 20, 2014
Pros: the lobby and pool
Cons: bathrooms
Location: Great location close to most of the entertaiments at the River walk
I have been to this hotel about 4 times but this last time I noticed that the room are not being maintain as the las 3 times. I would probably think about it couple of times before next time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2014
Pros: Everything was nice.
Cons: Better breakfast choices, I am on a lean meat diet plus no eggs, and no pork, so my options were limited.
Location: We were close to the mall and that was close to the river-walk.
I assumed that the parking was free, but it wasn't. It even was post on your page that it was, so Is it your fault or theirs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
Hotel was clean and all the staff were friendly and helpful. Perfect location!
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Posted Aug 18, 2014
Pros: The room was very clean. The pillows were nice.
Location: Visited the Riverwalk and Alamo
We were not aware of the additional parking fee. That was a surprise when we checked in. And the cost was expensive.