Ratings based on 397 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified traveler
Staff was extremely rude and confrontational.Posted Jan 6, 2015
Cons: NEW STAFF
Arrived a day earlier than reserved and ensured that was not a problem when called on the phone. When got there clerk took my credit card and I assumed that he charged me for the extra night. Got kicked out of room on New Years Eve because in fact he just moved reservation up a day. When attempting to right the sitaution treated like a criminal and told that we had 15 minutes to leave or the police were going to be called. No manager was present and the staff was extremely rude. I will NEVER GO BACK TO THAT HOTEL AND WILL SURELY TELL EVERYONE THAT I MEET TO NOT GO TO THAT HOTEL.
for Everyoneby A verified traveler
Nice for the PricePosted Jan 4, 2015
The stay went well. Comfortable beds and very clean.
for Familiesby Carolfrom NC
ExcellentPosted Dec 31, 2014 on Hotels.com
I was visiting my mom for Christmas. The hotel was very nice, the bed was one of the most comfortable ever, breakfast was hot and very good. Staff was friendly and accommodating. I would most certainly recommend this hotel and will stay there again.
for Familiesby A verified traveler
Posted Dec 30, 2014 on Hotels.com
for Familiesby Alejandrafrom Laredo
Won't stay here again.Posted Dec 23, 2014 on Hotels.com
The carpets were dirty, the train tracks are close enough that any passing train is loud enough to drown out the volume on the television, the walls and floors are thin enough to hear other guests walking around. There was a hole in the bathroom wall that had been stuffed with toilet paper, when I called the front desk about it, they said nobody had ever mentioned it, which tells me either it happened just before I stayed there or their cleaning staff don't spend enough time in the rooms to notice defects.
for Everyoneby A verified travelerfrom corpus christi
Posted Dec 15, 2014
Room was as advertised, clean and easy to access. Would stay again when back in town.
for Everyoneby A verified travelerfrom Houston, TX
I really liked the way the rooms were distributedPosted Dec 15, 2014
Overall was nice! The room was very independent with separate TVs. I really liked the distribution .
for Business Travelersby A verified traveler
Posted Dec 12, 2014 on Hotels.com
for Familiesby Luisfrom Houston
GreatPosted Dec 9, 2014 on Hotels.com
Everything was fine would stay again . Just didn't like how I had to put a deposit down because I reserved through a 3rd party it was on webspage when they show buts it's that fine print
by A verified traveler
Refused to stay herePosted Dec 8, 2014
Location: Near city
Absolutely bad experience and refused to stay. I made reservations elsewhere and I would like to get my money back. Do not endorse this hotel. Mainstay: The main place NOT to stay in San Antonio TX.