Ratings based on 673 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2015
We enjoyed our stay, room was very clean and fresh, beds were comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2015
Michelle was our server for breakfast. She was so friendly to our kids and anticipated our needs before we ever knew we were going to need them!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Monterrey, Mexico

Muy recomendable hotel

Posted May 10, 2015
Estuve del 1 al 4 de mayo. Llame antes de nuestra llegada al hotel para pedir refrigerador en mi habitación y amablemente lo hicieron a nuestra llegada. Viaje con mi familia. El hotel sí cuenta con WiFi en las habitaciones. Me dieron clave sin costo. Me habían confirmado que la Alberca Si estaba funcionado, pero a nuestra llegada estaba en Mantenimeinto - cambiándole el agua. Sin embargo al siguiente día ya estuvo funcionado. Pero no cuenta con calefacción la alberca y el agua estaba fría pues no era tiempo de calor fuerte aun. La calidad de las comidas muy buena. El hotel en llo general con buen mantenimiento y limpio. Los baños siempre con suficientes toallas. Solo el techo en el área de salones lucia con humedad y daba mal aspecto. Para mejorar la experiencia recomiendo llamar antes y pedir el refrigerador y la cobertura wifi. Creo que esto ayudo y no me hicieron cargos extra por esto. El estacionamiento es sin costo. En lo General la relación Precio - Producto la evalúa como buena.
2 out of 5
by A verified travelerfrom Monterrey, México

Me decepcionó

Posted May 5, 2015
Pros: nada
Cons: la limpieza pero por mucho
Elegí el hotel por ser de la cadena de Marriot pero no es lo que creí, me dieron una habitación con una mancha enorme en la alfombra como de refresco rojo, y parecia que no habian aspirado la habitacion, al pedir que nos cambiaran nos dieron una habitación a un lado del elevador, por lo que nos tocó mucho ruido, estuve hospedada 3 noches y el primer día no pasaron a hacer el aseo. Total una completa decepción.....
3 out of 5
by A verified travelerfrom Midland, TX

Nothing to write home about!

Posted May 4, 2015
Was disappointed for a Marriott that it was basically just a room. Room was small, no fridge and breakfast u had to pay extra for. The staff were excellent very nice and helpful. Atrium was beautiful!
Comment from Hotel Management
May 8, 2015 by Lina Cosmos, GM, Hotel Management
Thank you for your feedback and thank you for choosing Marriott to accommodate your San Antonio visit. Thank you for your kind comments in regards to our staff! Noteworthy: August of 2015 we will begin a complete renovation of guestrooms, hallways and public spaces. We do hope to welcome you on your next San Antonio Visit!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Mississippi

A Weekend Get-A-Way

Posted Apr 13, 2015
Pros: Staff was great, rooms were very clean, and beds comfortable
Cons: More amenities such as free wifi, microwaves, and refrigerators, and electrical outlets closer to the beds and fix plumbing issues!
Location: Location was good!!
The hotel staff was quite nice. They all greeted you with a smile. The rooms were nice, but not much on amenities. No fridge nor microwave and as much as you pay for the rooms it should be extra as well, as Wifi should be provided. You're paying for the amenities as well as for relaxation.
Comment from Hotel Management
May 8, 2015 by Lina, Hotel Management
Thank you for your wonderful feedback in regards to my staff! I never tire of hearing the kudos! I want to thank you for your feedback in regards to your disappointments as well. We are always looking to improve upon our services and no doubt that we can do that through some of our amenity offerings. Beginning August of 2015 we have a full renovation of our guestrooms, hallways, public spaces as well as our pool and outlets. I believe that you will see many amenity improvements, and with a future visit, I believe that we can win your heart! Lina Cosmas, GM
2 out of 5
by A verified traveler

Uno de los peores hoteles en los que he estado

Posted Apr 6, 2015
Pros: Solo el desayuno
Cons: Muchas cosas, empezando por el servicio
El hotel esta viejo, las alfombras sucias (cuarto 458 con una mancha inmensa roja en la alfombra), los cuartos no tienen un mini-refrigerador como en hoteles supuestamente de menor categoria, no tienen caja de seguridad, el aire acondicionado hacia un ruido espantoso. El Sabado salimos del hotel a las 10 am y regresamos las 11 pm, no hicieron limpieza, las camas estaban revueltas, toallas en el piso, hablamos a reportarlo y nos dijeron que no había nadie que lo hiciera, que nos llevaban las cosas y lo hicieramos nosotros, increible... Puedo decir que en mi vida he visitado mas de 50 hoteles y este se compara con un motel de carretera. Cuando fui a recepción por la mañana todas con cara de no sabemos que pasó, fue todo. Nunca volvería y tampoco lo recomendaría.
1 out of 5
by A verified travelerfrom texas

Nice hotel but I didn't receive what I paid for.

Posted Mar 22, 2015
Reserved and paid for a room with two queen size beds and received a room with one king bed. Not too good when you specifically ask for some else for certain sleeping arrangements!!
Comment from Hotel Management
May 8, 2015 by Lina, Hotel Management
I realize that I cannot change your first impression of your previous visit, however I hope that we will have the opportunity! From the bottom of my heart, I am sorry that your stay was less than stellar. Sincerely, Lina Cosmas
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Portage, IN

Nice Location

Posted Mar 8, 2015
Switch out of table lamp and no TV remote. Maintenance corrected promptly. Didn't expect that at checken. Bar area in lobby was elegant and very pricey. I thought $100 for burgers and drinks was a little high.
5 out of 5
Recommended
for Couples
by RHONDAfrom Houston, TX

Wonderful stay

Posted Feb 26, 2015 on Hotels.com
First time staying at this hotel and it want be my last. Loved that we was surrounded by several resturants and shopping places.