Ratings based on 522 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Retro Not Good

Posted Aug 17, 2014
Pros: Proximity to attractions.
Cons: Decor, amenities, services, free wifi, more contact with staff.
Hotel is far below expectations for its Star Level. Needs renovation and rooms need to be brought into this century.
Comment from Hotel Management
Aug 19, 2014 by Patrick, Hotel Management
We appreciate you taking the time to rate our hotel. I’m sorry you were disappointed with your accommodations. The renovation of all guest rooms is slated to begin in the Fall of 2014. The renovation will give the rooms a more modern, updated look. I would also like to apologize for the lack of contact with our staff. We hope for another opportunity to re-gain your trust.
1 out of 5
by A verified traveler

Terrible room

Posted Aug 8, 2014
The room had no view at all. The shower had ceiling tile above it and had mold in between the tiles.
Comment from Hotel Management
Aug 12, 2014 by Patrick, Hotel Management
Thank you for your comments. The hotel will begin a rooms renovation in the Fall of 2014 which will address some of your concerns. I hope you will visit us again after the renovation and let me know what you think of our brand new rooms.
3 out of 5
by A verified traveler from midland tx

Too much money for what you get.

Posted Aug 4, 2014
Room very small for price. Front desk over charged card, Spoke with manager computers down and couldn't fix it said come back later. Close to mall and comedy club. I would try another hotel with better rooms and service.
Comment from Hotel Management
Aug 6, 2014 by Patrick, Hotel Management
Dear disappointed, We appreciate your comments and your honesty. When a reviewer expresses not to return again, not only does it mean we failed to host you brilliantly but it also means we failed to live up to your expectations and ours and that is never acceptable. Please accept our sincere apology. I can only hope we were able to take care of your situation to your satisfaction. I sincerely hope you will give us another opportunity to re-gain your trust.
5 out of 5
Recommended
for Everyone
by A verified traveler from McAllen, TX

Nice hotel right on the river

Posted Aug 4, 2014
Pros: Easy access to the riverwalk
Cons: Valet was slow.
Location: Excellent location
Great experience...highly recommended. Great proximity to great resturants and night life.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Across the street from the Convention Center

Posted Aug 4, 2014
Pros: Location to Henry B. Gonzales Convention Center
Cons: Housekeeping periodic cleaning.
Location: Hotel is in between the Convention Center and the River Center Mall. Riverwalk runs by the hotel. Nice downtown location.
Hotel staff were nice. Rooms were comfortable. The hotel condition was showing a little wear. The room cleanliness was okay. Periodic cleaning has been neglected (Shower curtain needed washing). Minor cosmetic repairs are required on some of the furniture (scratches show). Vallet parking is a little expensive. Breakfast buffet at the Cafe is expensive - $20 per person.
5 out of 5
Recommended
for Everyone
by A verified traveler

I expected a refrigerator for over $200/night

Posted Jul 24, 2014
charged $35/night for valet parking because they had no self park spaces for 3 nights
2 out of 5
by A verified traveler from Madison, WI

Dirty Hotel, Can't be a Marriott !!

Posted Jul 22, 2014
Pros: Very nice fitness center
Cons: Everything !
Location: Right on the RiverWalk, a couple blocks from the Alamo, right on the rivercenter mall. lots of restaurants and stores
This hotel was not represented well by the Expedia Website. The pool is literally half indoors and half outdoors. The little outdoor bar was non-existant. The hotel itself, including the rooms was run down and dirty. The carpet in our room was filthy, we left our shoes on the entire time. The "gift shop" consisted of a closet of health and beauty aides. We were told self-parking was $25 and valet parking was $35 and when we arrived, they said valet parking was the only thing available. We should have been charged only $25/day because that was all that was available. The vending machines on our floor were out of order. The walls were incredibly thin and we could hear all the hall activity and people on both sides of us. I have stayed at many Marriotts's and this was more like the "No Tell Motel !!"
Comment from Hotel Management
Jul 26, 2014 by Patrick, Hotel Management
Please allow me to apologize for your disappointment throughout the hotel. The hotel will begin a complete renovation of all the guest rooms beginning in the Fall of 2014. We appreciate your loyalty to Marriott, but we certainly hope you will give this Marriott another visit after the renovation; I’d like to know what you think.
3 out of 5
Recommended
for Everyone
by A verified traveler

No wifi?

Posted Jul 21, 2014
The hotel in general wasn't bad however I've stayed at "lesser" hotels and they gave free wifi but this one charged $13! It may not be much but it's still a litte ridiculous when a "select service hotel" offers more service than the riverwalk.
Comment from Hotel Management
Jul 23, 2014 by Patrick, Hotel Management
Thank you for your review. I understand your frustration regarding the wi-fi issue. As you noted, full service hotels charge a fee for wi-fi connectivity; we apologize for the inconvenience
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Awesome Hotel

Posted Jul 10, 2014
Very laid back. Made for a nice weekend. Staff very kind and helpful.
2 out of 5
by A verified traveler

Beware of Nickle and Diming

Posted Jul 5, 2014
Pros: The bed and the location
Cons: Ha! Read review
Location: The Alamo and Riverwalk
So let me start by saying this is in fact a very nice hotel. The staff were friendly and the room was comfortable. In fact when I got home, I ordered a couple of the pillows because I liked them so much. As for why the poor rating. It started when we arrived and were told it was $35 per day to park at the hotel. That was a little excessive to me. Next, we get to our room and try to use our phones only to find out there is no service in the hotel....oh and to get Wifi, that'll cost you $12.95. I found this a little strange, almost like they were blocking service somehow so you would be forced to purchase the Wifi. There is NO continental breakfast available. For the price we paid a night at this hotel, there should be breakfast, free Wifi AND free parking. I get that at any lower cost hotel and I would certainly expect it at a higher end one. So for the FINAL nail in the coffin was check out. A bill was slipped under our door on the day of check out. There was a strange charge on the bill for $40.00 listed as a "room charge". When we went to the front desk , we saw a few other guest holding their bills and I asked them if they had the same charge. They did. When asked about the charge at the desk, it was quickly removed and we were given a new bill with no explanation other than it was removed. We asked what it was and the person tried to explain while tripping over his words. SCAM! There are WAY too many choices of places to stay in SA, my recommendation, stay somewhere else.
Comment from Hotel Management
Jul 8, 2014 by Patrick, Hotel Management
I am so sorry that your experience at the Marriott Riverwalk was such a disappointment. I am glad you found the staff friendly and your room comfortable, but that doesn’t take away from your disappointment with the overall experience. I can absolutely assure you that we do not block wi-fi service to force anyone to purchase our in-room w-fi. We offer complimentary wi-fi in the lobby and other public spaces, but as most full service hotels, we do have a fee for the same service in the rooms. As is also the case with full-service hotels, there is a charge for parking and breakfast, some limited service properties, however, offer them on a complimentary basis. As for the other room charge you mentioned, we are looking into why this happened. We are grateful you brought this to our attention as we take great pride in providing a level of service unsurpassed from check in to check out. I hope you will give us another opportunity to regain your trust and confidence.