Ratings based on 537 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from new mexico

Internet

Posted Sep 2, 2014
Pros: The views
Cons: The fan in the bathroom did not work. More coffee and sweeteners for the guests. Soda machines did not work
Location: Location was great everything was within walking distance
Think hotels today need to offer wifi without extra charge it is just part of life now days.
Comment from Hotel Management
Sep 4, 2014 by Patrick, Hotel Management
Dear Mary, Thank you for your feedback and suggestions. We apologize for the inconveniences you encountered and appreciate the suggestions. Our goal is to deliver the best hotel experience possible so your suggestions are extremely important to us. Please come again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from t

Accessible to many places

Posted Aug 26, 2014
Great place, close to anything you want or need in walking distance. Hated the parking fee per night!
4 out of 5
Recommended
for Everyone
by A verified traveler

Vale

Posted Aug 25, 2014
It took over an hour to get my vehicle from the vale.. I did not plan for that 1 hour..
3 out of 5
by A verified traveler

Retro Not Good

Posted Aug 17, 2014
Pros: Proximity to attractions.
Cons: Decor, amenities, services, free wifi, more contact with staff.
Hotel is far below expectations for its Star Level. Needs renovation and rooms need to be brought into this century.
Comment from Hotel Management
Aug 19, 2014 by Patrick, Hotel Management
We appreciate you taking the time to rate our hotel. I’m sorry you were disappointed with your accommodations. The renovation of all guest rooms is slated to begin in the Fall of 2014. The renovation will give the rooms a more modern, updated look. I would also like to apologize for the lack of contact with our staff. We hope for another opportunity to re-gain your trust.
1 out of 5
by A verified traveler

Terrible room

Posted Aug 8, 2014
The room had no view at all. The shower had ceiling tile above it and had mold in between the tiles.
Comment from Hotel Management
Aug 12, 2014 by Patrick, Hotel Management
Thank you for your comments. The hotel will begin a rooms renovation in the Fall of 2014 which will address some of your concerns. I hope you will visit us again after the renovation and let me know what you think of our brand new rooms.
3 out of 5
by A verified traveler from midland tx

Too much money for what you get.

Posted Aug 4, 2014
Room very small for price. Front desk over charged card, Spoke with manager computers down and couldn't fix it said come back later. Close to mall and comedy club. I would try another hotel with better rooms and service.
Comment from Hotel Management
Aug 6, 2014 by Patrick, Hotel Management
Dear disappointed, We appreciate your comments and your honesty. When a reviewer expresses not to return again, not only does it mean we failed to host you brilliantly but it also means we failed to live up to your expectations and ours and that is never acceptable. Please accept our sincere apology. I can only hope we were able to take care of your situation to your satisfaction. I sincerely hope you will give us another opportunity to re-gain your trust.
5 out of 5
Recommended
for Everyone
by A verified traveler from McAllen, TX

Nice hotel right on the river

Posted Aug 4, 2014
Pros: Easy access to the riverwalk
Cons: Valet was slow.
Location: Excellent location
Great experience...highly recommended. Great proximity to great resturants and night life.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Across the street from the Convention Center

Posted Aug 4, 2014
Pros: Location to Henry B. Gonzales Convention Center
Cons: Housekeeping periodic cleaning.
Location: Hotel is in between the Convention Center and the River Center Mall. Riverwalk runs by the hotel. Nice downtown location.
Hotel staff were nice. Rooms were comfortable. The hotel condition was showing a little wear. The room cleanliness was okay. Periodic cleaning has been neglected (Shower curtain needed washing). Minor cosmetic repairs are required on some of the furniture (scratches show). Vallet parking is a little expensive. Breakfast buffet at the Cafe is expensive - $20 per person.
5 out of 5
Recommended
for Everyone
by A verified traveler

I expected a refrigerator for over $200/night

Posted Jul 24, 2014
charged $35/night for valet parking because they had no self park spaces for 3 nights
2 out of 5
by A verified traveler from Madison, WI

Dirty Hotel, Can't be a Marriott !!

Posted Jul 22, 2014
Pros: Very nice fitness center
Cons: Everything !
Location: Right on the RiverWalk, a couple blocks from the Alamo, right on the rivercenter mall. lots of restaurants and stores
This hotel was not represented well by the Expedia Website. The pool is literally half indoors and half outdoors. The little outdoor bar was non-existant. The hotel itself, including the rooms was run down and dirty. The carpet in our room was filthy, we left our shoes on the entire time. The "gift shop" consisted of a closet of health and beauty aides. We were told self-parking was $25 and valet parking was $35 and when we arrived, they said valet parking was the only thing available. We should have been charged only $25/day because that was all that was available. The vending machines on our floor were out of order. The walls were incredibly thin and we could hear all the hall activity and people on both sides of us. I have stayed at many Marriotts's and this was more like the "No Tell Motel !!"
Comment from Hotel Management
Jul 26, 2014 by Patrick, Hotel Management
Please allow me to apologize for your disappointment throughout the hotel. The hotel will begin a complete renovation of all the guest rooms beginning in the Fall of 2014. We appreciate your loyalty to Marriott, but we certainly hope you will give this Marriott another visit after the renovation; I’d like to know what you think.