Ratings based on 3,398 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Nebraska

Tiny room/Many bathroom issues

Posted Apr 23, 2015
Pros: Honestly, nothing. Location to the convention center and Alamo was good and the staff were kind, but those are the only positives.
Cons: Counter space in bathrooms. Could put the coffee maker in there as well. New shelves under the mirror that don't have ill placed bolts. Plunge tubs!
Location: I only went to the convention center, Riverwalk, and a couple restaurants.
I stayed at the hotel 4/20/15 for two nights in a one bed (double, not even queen) room. The staff was nice and helpful, the room, however, was tiny. The door missed the corner of the bed by inches when opened. The room had all the amenities expected but no room for any of it. The coffee maker was forced to be on the small desk and I had little room for my ironing board. The bathroom was typical exept NO COUNTER SPACE. I was able to put a couple items in the corners of the sink. There was a tiny shelf under the mirror but 3/4 of it was spent holding a tray with a wash rag, signs, and the typical soaps, lotions, and shampoos. The few leftover inches left on the sides of that shelf had "knobs" that stuck up about 1/4" creating an uneven space difficult to use. Then, the shower, also tiny, would not drain quickly. I was only able to take about 5 minute showers before the water level was dangerously close to spilling over the edge of the tub. Lastly, the shower curtain constantly blew in against the side of my body forcing me to keep one hand available to keep the curtain from sticking to me. I hate bathrooms that don't have vents and require you to leave the door open so you don't step into a fog after showering. The water pressure was great, though. Overall, I was quite unpleased with this room. I understand the history of this hotel, but they have a lot of updating to do to that room to make it comfortable. I have two coworkers who have had pleasant stays at the hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chandler, AZ

Perfect Location....

Posted Apr 22, 2015
Cons: The water drainage in the bathroom sink and tub could be improved, very slow to drain.
All we had to do was walk out the front door of the hotel and we were within walking distance to shops, restaurants, the mall, the visitors center, the Riverwalk and buses or trolleys. It is a perfect location to get anywhere within the city. We would definitely recommend this hotel.
2 out of 5
by A verified traveler

Good Location. Slow Elevators.

Posted Apr 21, 2015
Bad room climate control. Slow Elevators. Old Hotel not handicap friendly. Good Location.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Ok. But historical marker adds money to stay

Posted Apr 21, 2015
It was a clean but very old hotel. Many presidents have stayed there but very few renovations have been done. The walls are paper thin and you hear EVERYTHING!!!! Would recommend but only if you get a good deal on the price. Location can't be beat right across the street from the Alamo and adjacent to the downtown mall
2 out of 5
by A verified travelerfrom Rockport

Tiny Room. No Free Parking. No Free Breakfast.

Posted Apr 20, 2015
Definitely not worth the nearly $200 per night that I paid for the smallest hotel room I've ever crammed into. Honestly I should have slept in my truck. Which by the way cost me $30 per day to keep parked in their garage. Absolutely zero free parking. No free breakfast. The entire hotel lobby felt like a mini mall with all the shops. The room was clean and the staff was friendly to a team member. Besides that the only redeeming quality of this otherwise underwhelming hotel is its proximity to the river walk. Next stay in San Antonio will be at something a little more modern in its convenience as well as its approach to modern visitor expectations. Like holiday inn.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Odessa, TX

The hotel was across the street from the Alamo.

Posted Apr 18, 2015
Pros: It is close to the Alamo and to the River Walk.
Cons: The rooms were small but not an issue.
Location: It's a perfect location for what we were there for. To see the Alamo and the River Walk.
From the time we pulled in to park our car the staff took control. Our car, our luggage, which they delivered directly to our room. Excellent!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom arlington,tx

Close to the alamo

Posted Apr 18, 2015
Pros: The beds were comfortable,the shower was great
Cons: Nothing at all it great
Location: Alamo,river center mall,muesums
The menger hotel was great and was real close to the alamo,mall
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Great Place

Posted Apr 13, 2015
Pros: Excellent location Staff is very kind, and anticipated your needs, I was very impress that at my time of checking out a gentleman, came to me and ask
Cons: Second night was some one working late a making noise that later on the night was very quiet. no hair cap at the bathroom,TV programs need improvement
Location: Near Alamo, and alamodome
Excellent location Staff is very kind, and anticipated your needs, I was very impress that at my time of checking out a gentleman, came to me and ask to call the valet service to bring my car even with out me requesting it. Aside you get a welcome gift as soon as you check inn. was not aware, very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2015
Pros: Excellent food and many items of historical interest.
Cons: More shelf space in bath room.
Location: The Alamo next door. River Walk across the street. Good stores for shopping and Ripleys Across the street
I recommend this hotel highly. Next door to The Alamo and across the street from River Walk. E
2 out of 5
by A verified travelerfrom Texas

Like sleeping in the streets!

Posted Apr 11, 2015
Pros: History was kind of cool. The Colonial restaurant had wonderful waitstaff and the food was delicious and not expensive.
Cons: Cleanliness and updates while keeping the nostalgia.
Location: We love the Worm Tequila Bar with great infused tequilas and blues music.......we also tried some of the newer restaurants like The Boiler Room Yummy!
Although it was easy to walk to the riverwalk and some fun local entertainment, the hotel was very noisy. People in the hallways were extremely loud each night and the people walking by outside were also loud. We could even hear our next door neighbor relieving himself in his bathroom. It was freezing in the room even though we had the air OFF but the fan would not stop blowing. There was mildew along the window panes and in the bathroom tiles. The carpeting was filthy. Even after my shower, walking around in the room barefooted made my feet dirty. Outside our door was a lovely bucket with a dirty towel shoved in it to catch the falling water from the watered down ceiling above. While the history of the place was nostalgic, my memories hopefully will soon be as well. I would not recommend this hotel to my friends.