Free WiFi, bed sheets

Reviews of Motel 6 San Antonio, TX - Fiesta Trails

2 out of 5
Motel 6 San Antonio, TX - Fiesta Trails
9447 I-10 West, San Antonio, TX

Reviews

6.4
Rating 10 - Excellent. 158 out of 815 reviews" "
Rating 8 - Good. 201 out of 815 reviews" "
Rating 6 - Okay. 189 out of 815 reviews" "
Rating 4 - Poor. 118 out of 815 reviews" "
Rating 2 - Terrible. 149 out of 815 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Paula,We appreciate your feedback and regret to learn of the challenges you encountered during your stay. Should you wish to discuss your experience further, please do not hesitate to contact our management team directly. Thank you for sharing your thoughts with us.

6/10 Okay

Keithen

Stayed 3 nights in Apr 2024
Response from Manager on Apr 16, 2024
Hello Keithen, We appreciate you choosing to stay at our hotel. If you have any feedback to help us improve, please reach out to us directly. We hope to welcome you back for a better experience next time.

2/10 Terrible

Eric

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property is conveniently located and the front-office staff— behind their bulletproof glass- seems to care. But this place is a dump. Dirty throughout- floors are sticky, table hasn’t been wiped, hairs in bathroom, etc. many repairs are needed; bathroom fan doesn’t work, tab spout is coming off, etc. Two hooks in lieu of a hanging bar. Some sketchy people living here, with pets, and the place smells funny- but not in a good way. I recommend you stay anywhere else.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Eric,We are sorry to hear about your experience and appreciate your feedback. Our team strives to provide a comfortable environment for all guests. We will address your concerns with the relevant departments for further review and improvement. Your comments will help us in our commitment to enhancing the guest experience.

8/10 Good

Ricardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and well kept. No issues or complaints whatsoever. 1 night stay went well.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Ricardo,We are delighted to hear that you had a pleasant stay with us and that you found your room to be clean and well-maintained. Your comfort and satisfaction are our top priorities, and we appreciate you taking the time to share your positive feedback with us. Thank you for choosing to stay at our hotel, and we look forward to welcoming you back in the future.

2/10 Terrible

Ronald, murrieta

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Why would Expedia even have this on their list? Room was filthy. Bedsheet had hair and cigarette burn holes. All around the facility there were cigarette butts and thrash. The railings are sticky as well as the door handles. Most disgusting Motel 6 I have ver been too. Had to leave and get another hotel to stay at. I wish I could post pictures.
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Ronald, We're sorry to hear about your recent experience. We take all feedback seriously and will address this matter promptly. Our team works hard to maintain our high standards of cleanliness. If you have any further concerns, we encourage you to get in touch with our management team. Thank you for bringing this to our attention.

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean , reasonably priced, easy parking.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello mike,We are delighted to hear that you found our hotel nice and clean with easy parking at a reasonable price. Your feedback is appreciated and we look forward to welcoming you back in the future.

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Kevin,We appreciate you taking the time to share your feedback with us. Please reach out to our management team with any further concerns you may have regarding your recent stay. Your constructive comments are valuable in helping us enhance our guests' experiences in the future.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and clean hotel.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Cesar,We appreciate your positive feedback regarding our hotel's location and cleanliness. Guest satisfaction is our priority, and we hope you had a pleasant stay overall. If there are any concerns or feedback you would like to share, please feel free to reach out to our management team directly.

8/10 Good

Stephanie Aviles

Traveled with pets, Traveled with family
Liked: Staff & service, amenities
Pretty basic, good for a night stay. I liked the quality of service, staff were polite and professional. For pets there are not much green areas. It is near a very busy street so make sure you take some safety precautions when entering the hotel entrance or walking your pets around the facility. Good parking. Water is not provided, but you can purchase it inside the main lobby.
Stayed 1 night in Feb 2024
Response from Manager on Mar 5, 2024
Hello Stephanie Aviles,We appreciate your feedback on our service and politeness of our staff. While we understand your concerns about the green areas for pets, and the proximity to the busy street, guest safety is our priority. Thank you for highlighting the convenience of our parking. Water is available for purchase in the main lobby for your convenience.

6/10 Okay

Justin

Traveled with group
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello Justin, We appreciate you taking the time to rate our hotel. We value feedback from our guests and want to ensure that we provide an excellent experience for everyone. If you have any specific comments or concerns about your stay, we encourage you to reach out to our hotel directly so that we can address them. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Justin

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Justin,We're sorry to hear that your experience at our hotel was not up to your expectations. We value your feedback and would love to hear more about your stay. Please reach out to us so we can address any concerns you may have had. We hope to have the opportunity to make it right for you in the future.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Motel 6 Fiesta Trails has been great. Wonderful staff, attentive and hospitable. We had car problems one day and staff was very helpful. Rooms are clean and the location is great.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Justin,Thank you for taking the time to share your positive experience at Motel 6 Fiesta Trails! We're thrilled to hear that our staff was attentive and provided excellent service during your stay. It's also great to know that you found our rooms clean and enjoyed our convenient location. We appreciate your feedback and hope to welcome you back again in the future!

10/10 Excellent

Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Wai,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and are thrilled to hear that you had a wonderful experience with us. We hope to welcome you back in the future for another exceptional stay.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As usual my stay there was good no complaints
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Cynthia,Thank you for your kind feedback! We're delighted to hear that you had a pleasant stay with us. We strive to provide exceptional experiences for all our guests and we appreciate your continued support. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities, room comfort
Always welcome with a smile the front desk employee this day very friendly as always great employee.
Stayed 1 night in Dec 2023
Response from Manager on Dec 8, 2023
Hello Cynthia,Thank you for your kind words about our front desk staff! We take pride in providing exceptional customer service and are delighted to hear that you had such a positive experience with our employee. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future.

10/10 Excellent

josephin

Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello josephin,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further feedback, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have NEVER paid a deposit for a motel 6? And they REFUSED to refund it because the door knob came off to the bathroom door (inside) and I got STUCK IN THE BATHROOM. It’s not my fault your maintenance guy didn’t screw the knob in properly! Thank god I wasn’t staying alone. The entire foundation is shifted so there’s gaps and drags in all the door ways. Exposed wires in lighting fixtures. Wouldn’t let me rebook online because I would have to check out then come back at three? What! “Online payment is only for hours 3pm-11am not in between 11am-3pm” Seriously. This is after I was told when I arrived it was going to be $75 PLUS $30 cash deposit for my room but the online booking price was $58 so I booked online and the face I was given was rude when she saw my price. Very untrustworthy all around.
Stayed 1 night in Nov 2023
Response from Manager on Nov 26, 2023
Hello Rebecca,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our team strives to provide a comfortable and enjoyable experience for all our guests. We recommend reaching out to our management directly to address your concerns and discuss any potential solutions. We appreciate your understanding.

10/10 Excellent

CARMEN

Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello CARMEN,Thank you for your excellent rating!We are delighted to hear that you had a wonderful stay with us. We look forward to welcoming you back soon.

2/10 Terrible

Cody

Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hello Cody,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Linda

Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Linda,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello Dwayne,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Joeann

Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello Joeann,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Poor

Sarah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 31, 2023
Hello Sarah, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
One of the towels was stained. The shower drain was surrounded by dirt. There was a water stain on the table.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 23, 2023
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

4/10 Poor

Carlos

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room smells like has beeen clean whit a dirty mop
Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
Hello Carlos,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

2/10 Terrible

Christopher

Traveled with family
Disliked: Cleanliness, property conditions & facilities
If I could give a lower rating I would. Room smelled like cheap weed and cheaper prostitutes. Rodent feces in the towel holder. Absolute most uncomfortable bed I’ve ever slept in and pillows were lumpier than the prostitutes in the area. Pool was filthy. The entrepreneur that seemed to live downstairs was blaring “music” until 2am.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 9, 2023
Hello Christopher, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, friendly staff, and in a good location with access to primary roads. Glad to have found this property.
Stayed 3 nights in Jun 2023
Response from Manager on Jun 27, 2023
Hello Jose,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and location. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
AC needs maintenance, too noisy
Stayed 1 night in Jun 2023
Response from Manager on Jun 16, 2023
Hi Hector,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

8/10 Good

stefan

Stayed 6 nights in Jun 2023
Response from Manager on Jul 2, 2023
Hello stefan,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Katherine E

They charge a deposit fee of $50. This wasn’t disclosed anywhere before hand. My non smoking room reeked of tobacco. It was loud and dirty. I better get my deposit back because it was not worth $100
Stayed 1 night in May 2023
Response from Manager on Jun 3, 2023
Hello Katherine E,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay there. Staff very friendly
Stayed 1 night in May 2023
Response from Manager on May 23, 2023
Hi Cynthia,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

6/10 Okay

Domingo

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location was good , but need to work on housekeepi
Location was great, it was around a lot of variety of food options and stores. But they need to work better in housekeeping, I stayed at this location for 3 nights and they ONLY came to “CLEAN” my room once. The housekeeper made the bed but didn’t lay down new sheets, They didn’t sweep or mopped the floors they only gave replaced our towels once with clean towels, they only provide 1 roll of toilet paper for the 3 night stay.
Stayed 3 nights in May 2023
Response from Manager on May 23, 2023
Hi Domingo,Thank you so much for taking the time to provide feedback about your stay. We strive for excellence at our hotel every day, and we don’t improve without honest input from our guests. I’m so glad to know that you were pleased with your room in terms of friendliness, space, and food options. I know our Food and Beverage Team will be thrilled to hear that when I share! I am so sorry to hear about your experience with our accommodation. I will be passing this feedback on to our Housekeeping team, that they did not meet your cleaning standards, even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible with amenities needed. We will address this with our housekeeping team promptly. We do hope you stay with us again to give us another chance to make amends and regain your trust. Please feel free to reach out if you book again, and I would be happy to assist.

8/10 Good

Ruby

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hello Ruby,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Terrance

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 8, 2023
Hello Terrance,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was less than 2 miles from where we had to go that was a real + the front desk guy was very nice he let us check in early for a small fee was well worth it was very quiet even being next to the interstate the only thing I was disappointed about is the hot tub wasn't working but other than it was a great place I would definitely stay there again
Stayed 1 night in May 2023
Response from Manager on May 6, 2023
Hello Daniel,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our front desk and tub. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

4/10 Poor

Ernesto

Disliked: Staff & service
Stayed 1 night in May 2023
Response from Manager on May 5, 2023
Hello Ernesto,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

Oliver

Stayed 3 nights in Apr 2023
Response from Manager on May 3, 2023
Hello Oliver,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Terrance

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 25, 2023
Hello Terrance,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always satisfied
Stayed 1 night in Apr 2023
Response from Manager on Apr 13, 2023
Hi Cynthia,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Walter

Liked: Cleanliness, staff & service
Price and location
Stayed 2 nights in Mar 2023
Response from Manager on Apr 4, 2023
Hi Walter,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better and the value for money. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 Excellent

Cynthia

I always have a great stay there no problem what so ever
Stayed 1 night in Apr 2023
Response from Manager on Apr 5, 2023
Hi Cynthia,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

6/10 Okay

Edward

Stayed 5 nights in Mar 2023
Response from Manager on Apr 4, 2023
Hello Edward,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay again. Front desk staff very friendly, beds were comfortable and room was clean and quiet.
Stayed 3 nights in Mar 2023
Response from Manager on Mar 15, 2023
Hello Ruth,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and your comments about our front desk. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 Okay

Manuel

Traveled with family
Liked: Staff & service
Okay stay.
Overall stay was okay. Just stayed 1 night. Outdated. Old looking bath. Tv worked but couldnt connect xbox. Kind of smelled but was tolerable. Even had coffee bean laying around for smell. Deposit was given right away after turning in card key. Towels provided but only 2 bar soaps. Which to me thats fine. I always travel with my own.
Stayed 1 night in Mar 2023
Response from Manager on Mar 15, 2023
Hello Manuel,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our towels and your insights regarding our tv. We hope to someday have another opportunity to host your stay.

2/10 Terrible

MeLisa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Manager on Mar 28, 2023
Hello MeLisa, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Covenant and economic, had a very restful nights s
Stayed 1 night in Mar 2023
Response from Manager on Mar 5, 2023
Hello Gabriel,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

April

Traveled with partner
Disliked: Amenities, property conditions & facilities
Fairly run down exterior. Felt property directly reflected the price paid.
Stayed 1 night in Feb 2023
Response from Manager on Mar 1, 2023
Hello April,Thank you for sharing this honest review and feedback about our price as well as our property. We hope you will return so that we can provide you an even superior experience.

6/10 Okay

Angel

Stayed 1 night in Feb 2023
Response from Manager on Mar 19, 2023
Hello Angel,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always friendly service staff great
Stayed 1 night in Feb 2023
Response from Manager on Feb 21, 2023
Hello Cynthia,Thank you for your review and comments regarding our staff and comments about our service. Please do come see us again.

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Manager on Feb 21, 2023
Hello Mike,It was our privilege to earn your business and we hope to host you again on your next trip.