Ratings based on 2,753 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2015
Pros: friendly staff,helpful staff nice pool.
Cons: stronger brand of instant coffee in room.
Location: hotel on riverwalk with everything available within walking distance including major mall within 10 minute walk.
downtown ,close to many things to do.large rooms ,comfortable bed. coffee in room too weak. extended stay by a day do to nexciting things to see and do including dinner at the tower of america.
5 out of 5
Recommended
for Everyone
by A verified traveler

Right on riverwalk

Posted Aug 1, 2015
Very good location for the riverwalk, small rooms, a bit dated but acceptible
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Posted Jul 31, 2015
Great hotel. Friendly and very efficient staff. Wonderful experience.
4 out of 5
Recommended
for Families
by A verified traveler from Fort Worth

Would Definitely Stay Here Again

Posted Jul 28, 2015
Pros: The location...the concierge who went above and beyond, the pool, the spacious room and the wonderful nightly turn down service. Delicious Agua Fresca
Cons: Elevators and Hallways were so hot...it was not pleasant waiting on the elevator to arrive. Plus the elevator was super slow. Softer Mattresses.
Location: Superb location! Across from a parking garage, on the River Walk...great restaurants and shopping nearby. Walking distance to Alamo and Mkt.Square.
My family and I really loved and enjoyed this hotel. Within an hour of us checking in, the concierge actually walked us to the restaurant that we were going to for lunch, got us priority seating AND a free kid's meal. Amazing service. The hotel is beautiful and the room was so cozy. I loved the special touches for my daughter...a backpack filled with goodies upon check in, a gift on her pillow along with a cookie and milk on the first night's turn down. It was also very neat to come in each day, hot and tired, to find our bed turned down, our TV playing gentle music and ice in our bucket! Wonderful! Room service was great and prompt. Housekeeping was wonderful. Overall, it was a very pleasant experience!
3 out of 5
by A verified traveler

Great location but outdated

Posted Jul 27, 2015
Pros: The hotel staff and the location.
Cons: Needs a complete renovation. Rooms are very outdated.
Location: Great location right on the river walk.
The hotel staff was excellent and the location is great. The hotel itself needs major renovations. It was very clean but the rooms were outdated including furniture, carpet and bathrooms. There was only one small elevator for our entire section of the hotel and it was very slow. 25 years ago this was the nicest hotel on the river walk, unfortunately it will take a major renovation to get it back to its glory days.
4 out of 5
Recommended
for Everyone
by A verified traveler from River Forest, IL

Great location on the River Walk.

Posted Jul 27, 2015
Pros: The room was interesting and comfortable. I liked the history of the hotel and the location. The hotel staff was extremely polite and very helpful.
Cons: The air conditioning needs to be improved!
Location: The hotel is right on the River Walk and only 3 blocks from the Alamo. Not a far walk to Market Square either.
The hotel is historic and very nice. The room was really interesting and comfortable. The only drawbacks to the hotel were that the room would not get cool enough for our comfort and the pool area was small. Fine for my husband and I but if there were families with kids it would have been too crowded. La Canarias is the best restaurant on the River Walk!
5 out of 5
Recommended
for Everyone
by A verified traveler from E.

Great hotel by the river in San Antonio.

Posted Jul 27, 2015
Service outstanding, rooms very comfortable, location perfect.
2 out of 5
by A verified traveler from dallas

Terrible stay

Posted Jul 22, 2015
I prepaid my hotel stay with Expedia Hotel lost my credit card info and then it was used for fraud
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Perfect location and absolutely gorgeous

Posted Jul 21, 2015
This hotel was incredible and right in the heart of Riverwalk. We received complementary champagne and chocolate covered strawberries for my birthday and the staff was always pleasant and kind. The rooms were quiet and beautiful and the restaurants were a step above the norm. Fantastic.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pueblo CO

Great hotel excellent staff

Posted Jul 20, 2015
Great staff. Upgraded our room without being asked. Kind and helpful.