Pillowtop beds, desk, laptop workspace, blackout drapes

Reviews of Quality Inn near SeaWorld - Lackland

2.5 out of 5
Quality Inn near SeaWorld - Lackland
323 Sw Loop 410, San Antonio, TX

Reviews

7.6

Good

Rating 10 - Excellent. 243 out of 731 reviews" "
Rating 8 - Good. 235 out of 731 reviews" "
Rating 6 - Okay. 116 out of 731 reviews" "
Rating 4 - Poor. 77 out of 731 reviews" "
Rating 2 - Terrible. 60 out of 731 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here several times and i always have a pleasant stay. The staff is very friendly and attentive. Wouldn't go anywhere else
Stayed 4 nights in Mar 2024

4/10 Poor

Myers

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean. Certain had holes in it, toilet had stains and towels didn’t look clean.
Stayed 1 night in Feb 2024

6/10 Okay

Salvador Alejandro

Traveled with family
Liked: Staff & service
Todo muy bien, exepto por el olor de la alfombra del cuarto.
Stayed 4 nights in Dec 2023

10/10 Excellent

Omar

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta mui bueno este lugar nos gusto mucho
Stayed 2 nights in Dec 2023

8/10 Good

Surya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for one night. It was clean and quiet. Bed was comfortable. Water pressure and heat was good. They do require a cash deposit and don’t accept card.
Stayed 1 night in Jan 2024

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Noises that was in next door wouldn’t let us sleep well
Stayed 3 nights in Dec 2023

8/10 Good

Natalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always appreciate the Gita in the drawer with the Bible.
Stayed 1 night in Nov 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa L

Traveled with family
Good customer service
Stayed 4 nights in Nov 2023

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service
Tv not programmed
Stayed 2 nights in Nov 2023

10/10 Excellent

Maria, Hidalgo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice, and the room was clean. Will stay there again!
Stayed 3 nights in Nov 2023

10/10 Excellent

Destiny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband booked a last minute hotel for my birthday since we had a kid free night and it was so cozy and nice to just relax and watch some tv and have quality time alone. The breakfast was yummy and the staff were so sweet! Thanks a bunch.
Stayed 1 night in Nov 2023

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023

6/10 Okay

Elva

This hotel requires a$100.00 cash deposit upon check in and keep the receipt because that is the only way you get your deposit back ( They didn’t even go check the room ). Turning in the room key was not sufficient for returning the deposit. I had to ask about the deposit and was told that I had to provide the receipt otherwise no return of the deposit. I had the receipt. Two wall plugs didn’t work and the toilet was slow to fill up. Breakfast was available but cold.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ruvy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend staying in this hotel 💯 percent. They are very clean, it's comfortable good size and very polite and friendly people. Their breakfast was amazing. Loved our stay.
Stayed 2 nights in Oct 2023
Response from GM on Nov 3, 2023
We really appreciate your feedback and glad you enjoyed your stay! We would love to have you again in the future and be sure to book in advance to get the best rates and cofirm a room!

4/10 Poor

Hector, Anaheim

Disliked: Staff & service, property conditions & facilities
Very awkward that asking deposit only in cash even when they accept card, Also the bed sheets smells dirty.
Stayed 2 nights in Oct 2023
Response from GM on Nov 3, 2023
We apologize for the inconvinence but we ask for a CASH deposit so that way we are able to return the payment right away. The requirement is on our website as well as all 3rd party sites. Safe travels!!

10/10 Excellent

Reanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect all around, will be booking again
Stayed 1 night in Oct 2023
Response from GM on Nov 3, 2023
We are glad you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Nov 3, 2023
We appreciate your feedback!

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room stank of mildew. After asking for a different room, front desk refused to move me. The hotel is in need of maintenance.
Stayed 1 night in Oct 2023
Response from GM on Nov 3, 2023
We apologize for the experince you had, as per checking your stay we do realize we were unable to move you due to repairs that were being made in vacant rooms and remaining rooms being occupied. If there is a chance for future travels we would like for you to stay with us for a better experince!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service and it was a very comfortable stay
Stayed 4 nights in Sep 2023
Response from GM on Oct 4, 2023
We are glad you enjoyed your stay with us and hope to see you again in the near future!

10/10 Excellent

Lourdes

Traveled with family
Liked: Staff & service
Staff was wonderful with accommodate you, even though the situation happens, but they are more willing to accommodate to make you feel at home and satisfy I cannot complain. They win beyond and beyond.
Stayed 2 nights in Sep 2023
Response from GM on Oct 4, 2023
We love to when our guests are satisfied with their stays. As our goal is to make you feel like your at your home away from home! Hope to see you in the future!

8/10 Good

Alberto L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells so good clean
Stayed 6 nights in Sep 2023
Response from GM on Oct 4, 2023
We are glad we met your epectations and hope to see you again!

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place
It was a great time relaxing. Great place
Stayed 2 nights in Sep 2023
Response from GM on Oct 4, 2023
We are glad to hear you enjoyed your stay with us! Please be sure to book in advance in the future to get the best rates possible!

6/10 Okay

Beverly

Check in was easy until desk receptionist stated $100 deposit must be made in “cash only”. When I informed the receptionist that I did not have that much cash on hand, I was informed there was an ATM across the way in the middle of a dimly lit parking lot. Luckily, my son had enough cash for the deposit. Thank goodness he was traveling with me. The hotel was clean but was in need of some maintenance as both bathrooms in the lobby were out of order and the inner handle of the bathroom door in the room was falling off. I could not fully close that door in fear of being locked in the bathroom. If these issueS were corrected, I could see this hotel having higher ratings.
Stayed 2 nights in Sep 2023
Response from GM on Oct 4, 2023
We apologize for the room condtions and wanted to inform you we will be undergoing major renovations soon so please do visit again! As for the deposit all guests are notified as well as remineded of the CASH deposit as we colloect that for incidentals, and it is CASH only so we may return it back to you upon check-out. Normally banks take 3-5 business days to returm the money hence why we like to avoid that.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was fine only problem I had was the key cards not working for the back entrance and the bed was hard.
Stayed 2 nights in Aug 2023
Response from GM on Oct 4, 2023
We apologize for the inconvinence you had during your stay but assure you we are going to undergo major renovations soon so please do come back and enjoy a better experince!

8/10 Good

Gabino

Stayed 1 night in Sep 2023
Response from GM on Oct 4, 2023
We appreciate your feedback!

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, amenities
It seems safe. We are still in the middle of our stay so hopefully all will be well. I thought it strange they have you give a $100 cash deposit instead of a reversible charge on your card. Hopefully there won’t be an issue with them trying to keep it. I took pictures of our room just to be safe.
Stayed 1 night in Sep 2023
Response from GM on Oct 4, 2023
We are glad you enjoyed your stay! The reason for the CASH deposit is so we may return it back to you right away upon check-out whereas a return on a card would take 3-5 business days!

10/10 Excellent

Yvonne

Stayed 1 night in Aug 2023

10/10 Excellent

Yvonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk Rep was very Welcoming even though it was past 1130pm was our check in. She was wonderful thank you
Stayed 1 night in Aug 2023

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place
It was a great place and location to allot of shopping. Easy to get any where you need to go. Everyone was very helpful.
Stayed 6 nights in Aug 2023
Response from GM on Oct 4, 2023
We are glad you enjoyed your stay with us!

6/10 Okay

Susan

Traveled with family and small children
It was ok Clean. Good area.
Stayed 3 nights in Aug 2023

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice
Stayed 4 nights in Aug 2023

8/10 Good

Ruben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Jose

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Small pool , no room to eat , breakfast not much of an option
Stayed 2 nights in Jul 2023

2/10 Terrible

DeAntae

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Had to change rooms, the original room was dirty, food on the counter, trash was full, & the bed wasn’t made.
Stayed 1 night in Jul 2023

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front lady was very professional and helpful.
Stayed 3 nights in Jul 2023

4/10 Poor

Arkadiy Vasilyevich

Stayed 3 nights in Jul 2023

10/10 Excellent

william

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and fast check-in. O early check-in though
Stayed 2 nights in Jul 2023

10/10 Excellent

Chris

Stayed 1 night in Jul 2023

10/10 Excellent

Vivian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The nice smell inside the suite
Stayed 2 nights in Jul 2023

10/10 Excellent

Diana

Stayed 1 night in Jul 2023

2/10 Terrible

Tiffany

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I would never recommend this hotel. It was extremely poorly maintained. Everything looked dirty and second hand. It was a last minute booking because we were desperate and I should have researched more before booking it. Don’t stay there.
Stayed 1 night in Jun 2023

4/10 Poor

Patricia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I found dirty socks under the bed They didn’t give enough water bottles Was nothing inside the little fridge
Stayed 1 night in Jun 2023
Response from GM on Jul 23, 2023
We apologize for the inconvinece you experinced but tge goodie bags are complimentary as well as the fridge in the rooms are for use at the customers desire.

8/10 Good

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was amazing just the breakfast lady and housekeeper was very rude and not so helpful
Stayed 2 nights in Jun 2023

8/10 Good

Miranda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

Linh

Liked: Cleanliness
Fitness facility and restrooms “out of service”
Stayed 2 nights in Jun 2023

10/10 Excellent

Gracie

Liked: Staff & service, property conditions & facilities, room comfort
Room was not ready and told us in 15 minutes it would be ready but would take some towels later but didn’t no one took them so we had to go and pick them up
Stayed 1 night in Jun 2023