Ratings based on 69 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Hampton Roads, Virginia
Convenient location, nice facilityPosted Jul 24, 2015
Pros: Location, breakfast, kitchen, dinner M-W
Location: Shopping, movies, restaurants
Serves evening meals M-W, daily breakfast, outdoor pool and shuttle service. This was a great choice for our week long stay in San Antonio. We used the shuttle service to return our rent-a-car early and for our 6am flight. Since I am a coffee drinker and carry my own flavored creamer, I wish I would have known they don't allow drinks in their shuttle even if it's covered. Otherwise a Great stay!!
by A verified traveler from Illinois
Not what I expected from a hotel with a 4.2 ratingPosted May 5, 2015
Pros: The bed and size of the room as a whole was good.
Cons: The size of the bathroom and the shuttle service need to be improved.
Location: North Star Mall is huge and nearby. Logan's Roadhouse makes a pretty decent steak. Chester's makes a great burger and fries.
I had such high hopes for this hotel. It's located very close to the airport, so that's good. However, our room was located right next to the expressway, which wasn't so good since there were no windows open. That noise competed with the running water, and no, the sink was not left on by us. The cleanliness of our room was a bit questionable. There was some Corn Flakes on a chair in the kitchen area. It was there for the entirety of our stay. We never ate or brought Corn Flakes to our room. The making of our bed was iffy at best. Breakfast was okay. The two breakfasts we had there were those quite obviously fake scrambled eggs. Thankfully they had some cold, hard-boiled eggs as another option. The potatoes were okay. The thing I liked best was the oatmeal. It was fairly solid. The bread I toasted was okay too I suppose. Then there was the shuttle. They will only take you somewhere within a two-mile radius. So as not to pay the $40 to get downtown, we decided to go to the mall to catch the bus. I can not understand why we were given multiple pick-up locations for the same mall. It seems as if there would be something standard in place. Then there was the front desk clerk who scared us on our check-out day when she told us there would be no shuttle for us because it ended at 5:15 AM. This was contrary to the other clerk who told us we could catch a 6 AM shuttle. One of the day clerks was okay as was one of the night clerks.
Comment from Hotel Management
May 18, 2015 by General Manager, Hotel Management
Thank you for expressing your concerns about your recent stay here at our hotel. It appears we have failed to provide you with a positive memorable experience of our hotel and I am truly sorry for this. The good news is all of the issues you stated are within my control as the General Manager and I can assure you they will be both addressed and corrected with my staff. Thanks for choosing us as you home away from home.
by A verified traveler from Albuquerque, NM
San Antonio AirportPosted Apr 16, 2015
Pros: The location was excellent and the beds were very good.
Cons: The hotel needs to update the room and improve the lighting in the bathroom.
Location: This location is excellent to get to the airport, Fort Sam Houston and access to roads is excellent.
The hotel looked like it had not been remodeled in 20 years. The hotel had furniture that looked like it had been refurbished and not updated. Beds were comfortable. The bathroom was so dark that you almost needed a flashlight. The Television remote did not work - you had to turn the television on and change channels on the side of the TV.
for Everyoneby A verified traveler from North Bay, ON Canada
On my list to stay next yearPosted Mar 21, 2015
Cons: Can't think of a thing other than a second waffle machine :) perhaps a tray in each room you can bring down to get breakfast to bring back to the room
Everything was perfect, price was reasonable and staff was better than family :)
for Business Travelersby A verified traveler
Nice roomy placePosted Mar 20, 2015 on Hotels
Liked it overall. Room was nice and lots if room. Entrance and exit are not the best access.
for Everyoneby A verified traveler from Texas
Comfortable hotel for reasonable pricePosted Mar 2, 2015
Our experience was great, nice hotel, good breakfast and snacks in the evening. Friendly staff.
for Couplesby Darlene from Tyler Tx.
Wonderful visitPosted Jan 2, 2015 on Hotels
This was our second trip to this hotel. It was very nice,welcoming from sign in to sign out. Only wish they had biscuits an gravely.. Room was great, Food excellent.
for Everyoneby A verified traveler from fl
Loved itPosted Dec 8, 2014
Nice and clean. Staff very helpful and courteous
for Everyoneby A verified traveler
Posted Dec 7, 2014
Reasonable rates, neat and clean. Close to airport.
for Business Travelersby Mario from San antonio
Worst hotelPosted Nov 20, 2014 on Hotels
I will never stay here