Game room

Reviews of Riverwalk Plaza

4 out of 5
Riverwalk Plaza
100 Villita Street, Dwyer/Main Plaza, San Antonio, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 1658 out of 3503 reviews" "
Rating 8 - Good. 882 out of 3503 reviews" "
Rating 6 - Okay. 499 out of 3503 reviews" "
Rating 4 - Poor. 231 out of 3503 reviews" "
Rating 2 - Terrible. 233 out of 3503 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

gary

Business traveler, Traveled with partner
Liked: Staff & service
the place wasn't that great plus they charge me for parking that wasn't told to me at the time i checked in
Stayed 1 night in Apr 2024

10/10 Excellent

Malcolm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the Riverwalk
Stayed 3 nights in Apr 2024

4/10 Poor

David

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Old needs to be remodeled everything needs to he replaced
Stayed 2 nights in Apr 2024

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great walkable location. Rooms a little tired but overall a great stay
Stayed 2 nights in Apr 2024

8/10 Good

wendy ivelisse

Liked: Staff & service
Stayed 4 nights in Apr 2024

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Great beds
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Terry,Thank you for staying with us and for your feedback. We're glad you had a four-star experience. We hope to welcome you back soon for another great stay at the Riverwalk Plaza Hotel.

8/10 Good

Anthony, Helena

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I understand elevators can be a problem but both down this morning not good, thank God leaving so downstairs.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Anthony,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience. That said, Our elevators were hit with a power surge that impacted other properties in the city. It was something out of our control. Nevertheless, It was a pleasure having you here, and we hope you enjoyed your time in San Antonio!

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfy room. Close to everything.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Ann,Thank you for taking the time to provide your review of the Riverwalk Plaza Hotel. We are delighted to hear that you enjoyed your clean and relaxing room along with the convenient location. Please come back and stay with us again soon!

10/10 Excellent

LaDonna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear LaDonna,Thanks so much for the five-star review! We are thrilled that your stay with us at the Riverwalk Plaza Hotel was incredible, and we hope to see you again soon.

2/10 Terrible

Herman

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Zabel

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

8/10 Good

Loretta

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice staff. Parking attendants were great!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Loretta, Thank you for taking the time to leave us a review; your feedback is greatly appreciated! We are happy to hear that our team took great care of you, as we expect nothing less. Anytime you're in San Antonio, we hope to be your first stop!

6/10 Okay

Amanda

Liked: Staff & service
Cracks in the window, pealing window tint, bathroom has rust in it.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Amanda,Thank you for sharing your feedback with us. We're disappointed to hear about the issues you encountered with the maintenance of your room. Rest assured, our team will address these concerns promptly to ensure a more comfortable experience for all our guests. We look forward to the opportunity to welcome you back and provide you with a smoother, more enjoyable stay.

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoke smell in hallway was not liked but the staff was friendly so it made up for that.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Jose,We always appreciate hearing from our guests, and we're glad our friendly staff made you feel welcome. However, we apologize for any concerns about odor, and we'll keep your comments in mind. Should you be in the area again, please consider coming back to see us.

10/10 Excellent

Christal

Loved it will be back!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Christal,It was a pleasure hosting you at the Riverwalk Plaza Hotel! We're glad you enjoyed your visit, and we look forward to seeing you again soon.

6/10 Okay

Maria

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Xing

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated hotel. Walkable to different areas of downtown San Antonio.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Xing,Thank you for choosing the Riverwalk Plaza Hotel. Our team is delighted you enjoyed our clean, comfortable accommodations and convenient location. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and very close to the Riverwalk. One of the two elevators was broken most of the week and both were broke one day. Both were up and running before the last day there. These things happen but walking up five flights after walking all day on the Riverwalk was laughable.
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Dear John,Thank you for your feedback. It's great to hear that you appreciated our property's cleanliness and proximity to the Riverwalk. We apologize for the inconvenience caused by the elevator issue during your stay and appreciate your understanding and good humor regarding the situation. We're glad that the issue was resolved promptly and hope to welcome you back soon for a more seamless experience.

6/10 Okay

Kelly

Traveled with group
The property is alright for a quick overnight. I don’t think I’d want to spend an extended amount of time at this hotel. The restaurant (The Gavel) had fantastic service.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Kelly,Thank you for taking the time to leave a review. We're pleased you enjoyed our world-class service, and we invite you to reach out to us to let us know what we can do to make your next visit a five-star visit. We hope we'll see you again soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to riverwalk in a quieter area. Staff is great.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Susan,Thank you so much for the five-star review! We're so pleased you enjoyed our peaceful, convenient location, and the team will be thrilled to hear your praise. We hope you'll visit us again soon at Riverwalk Plaza Hotel.

10/10 Excellent

Artemus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Ronald

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Convenient location to Riverwalk and Alamo. Comfortable beds.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Ronald,It was our pleasure to provide you with convenient, comfortable accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again soon.

8/10 Good

Rosanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, modern, clean, friendly staff. Great lobby with games, nice bar and cafe. Nice pool area.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Rosanna,Thank you for all of your kind comments and for choosing to stay at the Riverwalk Plaza Hotel. We are so happy to hear you thoroughly enjoyed our friendly services and amenities. We look forward to your next visit. Thank you again for your review.

10/10 Excellent

Ruby

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Hossein

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I expected to get a reciept upon my check out. None was available. The hallway in the fifth floor needs some attention.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Hossein,Thank you for staying with us and your constructive feedback on ways to improve. Please reach out to our front desk if you still need a receipt. We hope to welcome you back for a five-star stay in the future.

10/10 Excellent

Travis

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Affordable and cool little location. Enjoyed pretty well everything. Could tell there was lots of work going on in the hotel which was positive but was a little noisy, but not during odd times. Hall could’ve used a vacuum but the room was very nice
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Travis,Thank you for sharing your feedback with us. We are pleased that you found our location affordable and enjoyed your stay. We are also happy that you found the ongoing improvements satisfactory despite the noise they may have caused. Your comment regarding the hallway is appreciated, and our team will promptly address the matter. We look forward to welcoming you back to the Riverwalk Plaza Hotel for another delightful experience.

6/10 Okay

adrian

Traveled with family
Disliked: Property conditions & facilities
Needs a remodel looked old
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Adrian,Thank you for your review. The issues you raise are important to us; please accept our apologies for any concerns about the condition of the property. Your feedback helps us improve, and we'll pass your comments along to the appropriate team members. It was a pleasure having you here, and we hope you enjoyed your time in San Antonio.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Close by every thing to do downtown. Nice views.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Lori,Thank you for choosing the Riverwalk Plaza Hotel! We're glad our convenient location and beautiful views added to your experience. If you're in the area again, please come back to see us.

6/10 Okay

Elestino

Business traveler, Traveled with partner
Disliked: Staff & service
Way too unkempt
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Elestino,Thank you for your honest review. We regret to learn of your disappointment with your experience. Your feedback will be shared with our team to ensure our high standards are being met. It was a pleasure having you here, and we hope give us another chance to change your perceptions.

10/10 Excellent

raymond

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, affordable, clean, staff was amazing😊
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Raymond,We take pride in offering clean, welcoming accommodations at an affordable rate, and we're glad you appreciated our efforts. it's also great to know that our location worked well for your trip. Please come stay at the Riverwalk Plaza Hotel again soon!

10/10 Excellent

Carlos

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Carlos,Thank you so much for choosing to stay with us at the Riverwalk Plaza Hotel. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope you'll choose to visit us again soon.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
great staff location and rooms what else do you need
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Ana,Thank you! We are honored you chose the Riverwalk Plaza Hotel and delighted you had such a wonderful stay. Your kind comments about our amazing staff, great location, and comfortable accommodations are appreciated and will be shared with the team. We look forward to welcoming you back for another five-star experience.

8/10 Good

Keri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Bathrooms would benefit from an update.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Keri,Thank you for your review! We are delighted our excellent location was the highlight of your visit, and we hope you took full advantage of the convenience it affords our guests. That said, we are always seeking new ways to improve our facilities and the services we offer, so we'll be sure to share your suggestion internally for further consideration. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Karen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Had problems with tv in our room. The elevator was out for a day.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Karen,Thank you for choosing the Riverwalk Plaza Hotel, we're thrilled to hear you enjoyed your time with us! Rest assured, our team is looking into the concerns you encountered with your TV, and we hope to deliver another excellent service the next time your travels point you in our direction.

8/10 Good

Sheilah, Rusk

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of downtown, could walk to Alamo, Riverwalk & courthouse. Valet service was prompt & professional. Didn't interact much with other staff. Room was quite, clean and nicely appointed. Hallway ceilings are low which felt a little claustrophobic. On the river but not on the Riverwalk - 10-15 minute walk.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 17, 2024
Dear Sheilah,Thank you for your recent stay with us at the Riverwalk Plaza Hotel. We are thankful for your feedback and hope we see you on your next visit to San Antonio.

10/10 Excellent

Kamia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here! The pool and pool area were great, and it was right on the riverwalk. No complaints except the elevators kept breaking the last few days of our stay. Thank you!
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Kamia,Thank you for choosing the Riverwalk Plaza Hotel and for taking a moment to share your experience! We are pleased to hear that our pool area and location added to the enjoyment of your stay. Your feedback regarding the elevators is also appreciated, and we will certainly address this concern. We hope to welcome you back soon for another memorable visit!

6/10 Okay

Hilda, Rockwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with friendly, helpful staff. No comfortable seating in the room. Could only sit on the bed or in a desk chair. Unwanted wake-up call at 6:30am. Evidently a previous guest had set the phone for a wake-up call and did not clear it. Room clean up after a guest leaves should include checking the phone and clearing any left over wake up calls.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Hilda,While we thank you for being our guest and sharing your feedback, we are sorry to know your stay wasn't perfect. Our team works hard to ensure our guests enjoy our beautiful hotel, so we are happy you were impressed with their friendly service. That said, we are sorry for the concerns you mentioned. Please know we are constantly working to improve and will be sure to share your comments with our team. We look forward to welcoming you back and impressing you further.

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property has maintence issues. Broken elevator and ice machines
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Stephen,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! Your feedback regarding maintenance will be shared with our team to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

8/10 Good

carlos

Traveled with partner
Liked: Staff & service, amenities
The room was clean, nice and cool, for being next to the pool the room was mostly quiet. Easy access to apps on tv. Staff even had a microwave delivered to my room by request. Definitely would stay again.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Carlos,Thank you for providing a review of the Riverwalk Plaza Hotel. We are delighted to hear that your experience was so memorable to have earned your recommendation. Being able to enjoy a clean and comfortable room, conveniences like our Apple TV, and accommodating staff is a benchmark of a relaxing experience. We look forward to your next stay with us.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Kristina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, towards the end of the Riverwalk, quiet location, 10min walk to the busy start of the Riverwalk
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Kristina,We're delighted you enjoyed our quiet location and found our team amazing! Providing a peaceful retreat while still being within walking distance of all the nearby sites is what we strive for. Thank you for choosing to stay at the Riverwalk Plaza Hotel, we hope to welcome you back for another enjoyable visit soon!

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Margaret

Liked: Staff & service
Disliked: Cleanliness
My room was very dusty and had a lot of cobwebs and a few dead bugs, the corners of the room especially behind the lamp were very dusty and not cleaned on a regular basis. The walls needed a good cleaning as well. Ceiling tiles were in rough shape and had evident water damage. Staff was amazing and super kind and courteous.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Margaret,Thank you for providing your review. We appreciate your feedback regarding the condition of the room. This is not an impression we wish our guests to experience and will be reviewed with housekeeping. We appreciate your kind words regarding our team members. Please know that they are always available to assist with any needs. We hope that you will consider visiting us again so we can provide you with the stay you deserve.

4/10 Poor

Melissa

Liked: Cleanliness
It was inconvenient to just have valet parking and both elevators took forever because the jotel was full
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Melissa,Thank you for taking the time to leave a review. We apologize and yet very disappointed to hear your experience did not live up to your expectations. We will use your feedback to help improve the experience of future guests and thank you for sharing your concerns with us.

10/10 Excellent

James

Traveled with family
Close to Riverwalk and historic sites. Bathtub caulk needs to be refreshed.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear James,Thank you so much for the five-star review. We're so happy to hear you enjoyed our convenient location, and thank you for your feedback, which will help us improve the experience of future guests. We hope you'll come back soon!

8/10 Good

Cathie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. If we had to complain about anything, it would have been nice to have a microwave, and the coffee maker in the room wasn’t great. Regardless, there’s a nice coffee shop and bar downstairs and the staff is very helpful and kind, the Riverwalk is close by and easy to navigate, and the town is beautiful and full of wonderful people.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Cathie,It was a pleasure having you stay with us during your recent visit. Thank you for taking the time to share feedback. We are happy to hear that you enjoyed your stay! We do encourage guests to notify us of any issues that occur so that we can have the opportunity to find a solution to them. Should your travels bring you back to the area, we hope that you will choose the Riverwalk Plaza Hotel for your stay again.

8/10 Good

Yu-Chung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except hotel does not provide free parking, other aspects are good.
Stayed 1 night in Apr 2024

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service
The building is dated, but it has had some investment. My spouse is 6’2” and felt a bit cramped. You cannot beat the location from the Riverwalk unless you are paying to stay on the Riverwalk. This is across the street from entry. The floors are clean and ours was all hardwood.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear William,Thank you for choosing the Riverwalk Plaza Hotel and highlighting our prime location. It’s great to hear that you appreciated your room's cleanliness and hardwood floors. We also understand your spouse found the room a bit snug, and we’ll consider this in our ongoing updates to ensure comfort for all our guests. Our team looks forward to the opportunity to welcome you back for another visit, hopefully making your next stay even more comfortable and enjoyable.

2/10 Terrible

Patricia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The remote for the TV didn't work, the fan for the bathroom didn't work. The deodorizer they used in their hotel made it hard to breath. Staff was great but horrible hotel.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Patricia,We appreciate your detailed feedback regarding your recent stay. It's wonderful that our team provided you with excellent hospitality. However, it's disappointing to learn about the issues you encountered with amenities such as the television remote and bathroom fan. Rest assured, our team will address your concerns to ensure a more comfortable experience for our guests. We hope to have the opportunity to exceed your expectations in the future.