Ratings based on 1,300 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Didn't get what I reserved.

Posted Sep 8, 2014
Location: It was near the Riverwalk; however, all the surrounding area was under construction (destruction) making it difficult to enjoy.
I booked a room through Expedia - non-smoking with a pool view. Got a really cigarette stinky room with no view of the pool. I was told they didin't have any available rooms that matched my reservation. I felt I should have gotten what my reservation stated, not what they had available. What's the point of making a reservation if they don't give you what you paid for? I would NOT go there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alexandria, VA

Excellent location!

Posted Sep 5, 2014
This place was across the street from riverwalk access. It was away enough from the noisy area but close enough to have some fun! Basically the best of both worlds. It has a gorgeous lobby and very friendly staff that will always greet you with a smile.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2014
Convenient location, friendly staff, and reasonable pricing on rooms and food.
3 out of 5
by A verified traveler from Texas

Posted Aug 28, 2014
The bed was extremely hard and very uncomfortable. The commode and shower had hair in and on them. The hair dryer would not work. The room did not get as cool as the thermostat said, read 69 but was set on 66. Needed to be a little cooler.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tx

Nice hotel

Posted Aug 21, 2014
The hotel was nice, comfortable, and the staff very friendly. In regards to the cleanliness, it lacked of some. The carpets were dirty and night stands were dusty. My other issue is the room we ended up getting. In my booking it specifically said pool view, but we ended up getting a city view room. When asked they said to contact experia since they were the ones that sent the info over :/
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 20, 2014
Pros: Staff was wonderful, pool area was very nice, and convenient.
Cons: More street lighting
Location: Close to Riverwalk.
Very nice hotel. Staff was VERY ACCOMODATING and met every request we had. They let us upgrade to a new room with balcony. My only concern was the area of town was very dark at night and a little uneasy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice nice The kitchen staff was shorthanded

Posted Aug 20, 2014
The kitchen was shorthanded and it was took a long time to get served one girl was do everything other than that it was nice for the price
3 out of 5
Recommended
for Everyone
by A verified traveler from Kyle,TX

Needs updating...

Posted Aug 19, 2014
Pros: The lobby was nice and relaxing. The staff is real friendly.
Cons: Update the rooms. Maybe include a breakfast.
Location: River Walk, River city mall, Many restaurants.
First of all the experience wasn't bad. It was just the hotel was old. Needs updating. The price was a little high. It's about 2 blocks away from the River Walk. The pool gets busy at night. The noise carries throughout.
4 out of 5
Recommended
for Everyone
by A verified traveler from houston.

Close to riverwalk

Posted Aug 16, 2014
First time in San Antonio. This hotel is awesome. Great price and great location. Staff was awesome. Very helpful. Hotel is a little older but very comfortable. I stayed there with my wife 2 kids and parents and all fit comfortably. Only negative part would be the parking fee of 14.99 a day. But otherwise will for sure stay here again. Restaurant is great in lobby.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Riverwalk

Posted Aug 15, 2014
Pros: The staff
Cons: No hot water one night
Location: Good location, easy to walk to most attractions
Hotel Staff were friendly and extremely helpful answering questions and giving suggestions on what to do and see.