Front of property

Reviews of HillView Inn

2 out of 5
HillView Inn
19793 I 10 W, San Antonio, TX

Reviews

6.2
Rating 10 - Excellent. 163 out of 917 reviews" "
Rating 8 - Good. 236 out of 917 reviews" "
Rating 6 - Okay. 182 out of 917 reviews" "
Rating 4 - Poor. 150 out of 917 reviews" "
Rating 2 - Terrible. 186 out of 917 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gaston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick acces from the road comfortable bed
Stayed 1 night in Mar 2024

6/10 Okay

Samylyn

Business traveler
Liked: Staff & service
Needs complimentary water, and bed sheet cover felt dirty and also towel is dirty
Stayed 3 nights in Mar 2024

6/10 Okay

Robby

Disliked: Cleanliness
It’s located to the shopping area. Affordable hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

CORINA

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The ice machine didn't work and there were not enough towels in the room for 2 people.
Stayed 1 night in Mar 2024

4/10 Poor

Helen

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very rundown place. It's very noisy, doesn't even have a hair dryer, no coffeemaker,stained towels. Down to the bare minimum. I will never be staying there again.
Stayed 1 night in Mar 2024

2/10 Terrible

Emma

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful place to stay, neighbors were up all time of day banging and hollering, room smelt awful of bleach cleaner, and beds were not comfortable. Bathroom wasn’t cleaned what so ever, and the tv didn’t work. 2/10
Stayed 6 nights in Mar 2024

6/10 Okay

Aracely

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay at this property
Stayed 1 night in Mar 2024

2/10 Terrible

Rosa m

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
As a person that relays on a wheelchair for mobility there's no wheelchair access to the lobby during the night there's only steps no ramp, that day I requested an accessible room for me and my children 2 bed room (I arranged reservations ahead of time)there were none, and after arguing with the person in charge at that time we ended up getting 2 separate rooms after waiting for over an hour and a half.
Stayed 1 night in Feb 2024

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk employee was not only beautiful, but very helpful & nice
Stayed 1 night in Mar 2024

10/10 Excellent

Sean

Business traveler
Liked: Staff & service, property conditions & facilities
Nice overall stay
Stayed 1 night in Feb 2024

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and nice place to stay

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience No complaints..
Stayed 2 nights in Feb 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was a great value for price and location
Stayed 1 night in Feb 2024

2/10 Terrible

Robin

Traveled with family
Don’t bother trying to save money by staying here. Walls are paper thin and working girls bring their clients there…..loudly! Bugs in the bathroom! Never again.
Stayed 1 night in Feb 2024

10/10 Excellent

Jericho

Liked: Cleanliness, staff & service, property conditions & facilities
For the price, this was a really nice inn. Decent size room, king size bed, a microwave, and a mini fridge. It was surprisingly very clean and the best thing, for me at least, no bugs.
Stayed 7 nights in Jan 2024

8/10 Good

Kevin

Stayed 1 night in Dec 2023

10/10 Excellent

Victor Rojas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the stay so much, that we want to return next year
Stayed 2 nights in Dec 2023

6/10 Okay

IDA

Stayed 1 night in Dec 2023

4/10 Poor

Lynn

Business traveler
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Don

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. No roaches. Clean and great value for the price.
Stayed 1 night in Dec 2023

2/10 Terrible

Kristian

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got to our room it clearly hadn’t been cleaned, didn’t have a trash can, the sheets and comforter had several holes in them. When we reached out to the front desk about it they said there was nothing they could do. We also had to bring our dirty linen to the front desk at check out. No accessibility for non-able bodies. Don’t stay here
Stayed 3 nights in Nov 2023

2/10 Terrible

Yesenia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upset customer
Small roaches were everywhere in the restroom, sink area and some in the sleeping area. Gross!!! We had to sleep with all the lights on so we can see what was on the floor and because they seem to hide with the light on. Our door also did not close properly and the lock would latch. This Inn was packed so they seem to be making money to help keep up the the place. I’m sure the managers and owner don’t like sleeping where there’s roaches crawling everywhere.
Stayed 2 nights in Nov 2023

2/10 Terrible

CYNTHIA

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirt, dust, dirty, roaches, mold, smelled bad.
Stayed 2 nights in Nov 2023

4/10 Poor

Justin

Stayed 1 night in Nov 2023

6/10 Okay

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good for the price is not 5 five start hotel, but the room that they give me have a fridge microwave included which in my case was a plus. I will recommend this hotel special if you are in a business trip.
Stayed 2 nights in Nov 2023

2/10 Terrible

Shaun

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location... horrible plàce to stay
Stayed 1 night in Nov 2023

2/10 Terrible

kvontavious

Disliked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

Roxanne R

Liked: Staff & service
Stayed 2 nights in Oct 2023

4/10 Poor

Byanka

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well first I book online for one bed room that has a sofa and when I check in n went in the room I had only the king bed with no sofa and the bed was broken when I called to see if I can switch rooms to a 2 bed room they say they didn't had none. So it was 3 of us and I had to sleep on the floor . So it was the worst experience I ever had
Stayed 2 nights in Oct 2023

10/10 Excellent

Maria Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Here is a few personal things I liked...Loved that it didn't have carpet in the floor that is a plus for someone that travels with pets the room feels fresh without carpet. It might be weird to some but the pressure the toilet has is awesome, the restroom itself is just a bit small but overall the room is very spacious.
Stayed 2 nights in Oct 2023

10/10 Excellent

Julian

Stayed 1 night in Sep 2023

4/10 Poor

Kevin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hellview Inn
Cockroaches in the drawers. Smoke alarm broken and on the floor. Air conditioning old, and very noisy. Blood stained towels for what few and small towels they gave you. The building sidewalks and driveway are old cracked and dangerous to walk on. The carpets were old, dirty and stained. we moved after two days because of the noise from what is obviously people living in there full-time.
Stayed 5 nights in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Vanessa

Stayed 2 nights in Sep 2023

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is right!
Stayed 1 night in Sep 2023

2/10 Terrible

Kvon

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They tried to keep my deposit for nothing
Stayed 1 night in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great price, comfortable bed. I will be back soon!
Stayed 1 night in Sep 2023

2/10 Terrible

Ruby

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nice area but the condition of the hotel was very dirty. Needs some updating. For example the AC unit has no cover, toilet just kept running, strong odor of bleach and the walls are very thin. Can hear everything from next door. Very noisy from upstairs and are door was not closing properly.
Stayed 1 night in Sep 2023

10/10 Excellent

Skye

Stayed 1 night in Sep 2023

2/10 Terrible

Suzette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Micael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Kalie

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
There was no one who came to take the trash or bring new towels. The light on one side of the bed didn’t have a bulb, the light on the other side of the bed flickered so I tried to screw it in more and the top of the bulb was not attached. There were only two hangers and when I inquired about more they didn’t have anymore. When I asked for an iron they didn’t have an iron/board. There was a microwave and a fridge but only one could be plugged kn at any time and the microwave looked like it had a layer of smoke damage to the inside. The desk drawer was missing, the floor and towels both had a waxy film and felt awful. The faucet to the bathtub pulled out from the wall allowing water to run inside the wall. Hole in the wall behind the smoke detector.
Stayed 5 nights in Aug 2023

6/10 Okay

Merlin

Stayed 1 night in May 2023

2/10 Terrible

kerri

Stayed 2 nights in Mar 2023

10/10 Excellent

Chris

Liked: Staff & service, property conditions & facilities, room comfort
Nice and quiet
Rooms were alittle dirty but ok other that great night
Stayed 1 night in Apr 2023

10/10 Excellent

Sarah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was clean and quiet. Love thats it’s pet friendly for my fur baby!

8/10 Good

José Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it will be wonderful if the hotel includes american breakfast
Stayed 1 night in Apr 2023

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean check in was easy and fast would definitely recommend.
Stayed 1 night in Apr 2023