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Reviews of Econo Lodge San Antonio near SeaWorld - Medical Center

2 out of 5
Econo Lodge San Antonio near SeaWorld - Medical Center
5336 Wurzbach Road, San Antonio, TX

Reviews

4.4
Rating 10 - Excellent. 95 out of 1000 reviews" "
Rating 8 - Good. 106 out of 1000 reviews" "
Rating 6 - Okay. 156 out of 1000 reviews" "
Rating 4 - Poor. 184 out of 1000 reviews" "
Rating 2 - Terrible. 459 out of 1000 reviews" "

4.4/10

Cleanliness

5.2/10

Staff & service

4.0/10

Amenities

4.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a room for the weekend and had no issues with room or service.
Stayed 2 nights in Apr 2024
Response from Rashid on Apr 23, 2024
thank you very much

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty room and terrible reception. One dirty facecloth that looked used and stiff to the touch), no hand towel. Bathtub had several hairs and on rim and definitely looked like it had not been cleaned in awhile. No shampoo and no hair dryer. Holes in walls - wish I could post the photos. Clerk asked for a $20 cash deposit. I had to ask for a receipt for the cash deposit. Clerk pointed out posted rules on the lobby wall and told me to read the rules. I have never been asked for a cash deposit especially since I paid with a credit card. Hard to believe this motel is part of a chain? The worst motel I have ever stayed in and I have stayed in a number of motels/hotels. Luckily I did not encountered any 4/6/8 legged creatures coming out of the holes in the walls. I will never return to this motel.
Stayed 1 night in Apr 2024
Response from Rashid on Apr 23, 2024
thank you very much for your feedback.

4/10 Poor

Narciso Eli De La

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Starting with check-in...the front office staff wanted a $40 cash only deposit or they will not let you check in. Then i was told repeatedly that I could not have pets and I told them a few times that I did not have any. There is an empty pool on the property; my son was looking forward to going into the pool but it looked as if had been drained and there was dirty water on the bottom. There were rags under the vending machines to collect water that had not been changed in probably years. The hallway windows were open to air out the hotel and a smell of cigarette smoke in the lobby and hallways, even though it is supposed to be a non-smoking facility. I thought this was a one-time occurance, but it seems like the various foreign workers that are there are only smoking and drinking on the property. The bathrooms were missing laminate flooring tiles and trim. The rooms look nothing like the pictures in the description. This hotel is in such a nice area of San Antonio it is a shame that it is in such disrepair, I have stayed at many Econo-lodges before but this is such a disgrace for the hotel name. If I was Econo Lodge I would pull them from the chain. I have pictures to prove all the repairs needed and it was such a shame to return to the room everynight. One night the staff took out a buch of junk ans lines it up outside the pool fence, looks like they evicted someone from the hotel. I do not know how the owners tolerate workers of this nature who can care less about cleaning
Stayed 2 nights in Apr 2024
Response from rashid on Apr 23, 2024
thank you very much

2/10 Terrible

Geno

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rashid on Apr 9, 2024
thank you very much

6/10 Okay

Sonya

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from rashid on Apr 9, 2024
thank you very much

2/10 Terrible

Kari

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was ridiculous! Very rude staff, drug sales in parking lot and if you need towels… it’s one per person and one hand towel. ( Washcloths are upon request), BUT you must take your dirty towels to the front desk so they can count them before exchanging them for clean. Need ice??? The front desk will give you a bag if you call (enough for 1drink at a time). Need more than 1 bottle of shampoo? Be ready to explain why at the desk. The microwave was filthy and the refrigerator had a drink or something that had exploded some time ago still dried all over the interior. The TV didn’t work and there was no cold water and the hot was super hot. The front desk guy was speaking in another language to some woman on his speaker phone when we arrived and the only greeting we received was “Reservation? License?” Not another word to us as he continued his conversation… not even a word to us after tossing the key on the counter with a sticky note with a room number on it. He simply turned his back and kept yapping. The next morning the same man tried to check us out. When we told him we reserved 2 nights, he demanded to see the Expedia confirmation, then advised that we should have verified the details at check-in, even though he had no interest in interacting with us at all. ONLY plus comfy bed. We would have not stayed if we hadn’t been there for a family emergency and needed the location. Next time we travel through there we will be steering clear of this dive. Creepy people.
Stayed 2 nights in Mar 2024
Response from rashid on Apr 2, 2024
thank you very much for your feedback.

2/10 Terrible

Bianca

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good stay for leisure time. They charge you $20 deposit fee and don’t reimburse you. It is very old, smells like cigarettes, the floor creeks. The room blankets semi clean, had stains. Dead roaches on floor. No extra towels. No complimentary supplies. No coffee maker. The location is very secluded from any lighting or stores. It feels like in the middle of nowhere. If you’re looking for a creepy stay and a cheap night and don’t mind all above. Then by all means it’s good pricing for the low. Goodluck,
Stayed 1 night in Jan 2024
Response from Rashid on Feb 14, 2024
Thank you very much for your feedback.

2/10 Terrible

Shawanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from mike on Jan 9, 2024
we are very sorry to see you gave us two out of 10. Could you please let us know how we could we earn your business next time. Thank you!

2/10 Terrible

Shawanda

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Mike on Jan 9, 2024
We are very sad to see that you gave us 2 star out of 10. please let us know how we could make your stay better next time you visit us.

2/10 Terrible

Genaro

Disliked: Cleanliness, amenities, property conditions & facilities
People are very noisy at night till morning room was not moped sheets needed washing
Stayed 1 night in Dec 2023
Response from Rashid on Jan 4, 2024
thank you very much. your feedback will help us to improve services

6/10 Okay

Raul B.

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It's fair okay
Stayed 2 nights in Dec 2023
Response from Rashid on Dec 26, 2023
thank you very much

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Rashid on Dec 26, 2023
thank you very much for your feedback.

10/10 Excellent

Angelita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rashid on Dec 16, 2023
thank you very much for your feedback.

10/10 Excellent

Rosalinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Rashid on Dec 16, 2023
Thank you very much for your feedback.

2/10 Terrible

Maria Eugenia

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
You get what you pay for! Good thing was I just stayed one night. We could hear everything… I mean everything from the room next to you. And the guy at the front desk was so rude and had an attitude. This place doesn’t even deserve a ⭐️ star
Stayed 1 night in Nov 2023
Response from Rashid on Dec 16, 2023
thank you very much. Your feedback will help us to improve our business.

6/10 Okay

Minerva

Stayed 1 night in Nov 2023
Response from rashid on Dec 26, 2023
Thank you verymuch

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Rashid on Dec 16, 2023
thank you very much.

2/10 Terrible

Rob

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Rashid on Dec 16, 2023
Thank you very much

4/10 Poor

Richard

Stayed 2 nights in Nov 2023
Response from Rashid on Dec 16, 2023
thank you very much

6/10 Okay

Nicholas

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from rashid on Nov 6, 2023
thank you very much for your review.

2/10 Terrible

Deandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Felicia

Traveled with partner
Disliked: Staff & service
I rented a room here and after about an hour I was sitting on the bed and I guess he was a manager just walked into the room stood there telling me on how he was just looking to see if the room was empty and continued to apologize but still stand there staring at me. I felt really unsafe and uncomfortable. Do they not have a system or something that says a room is occupied?
Stayed 1 night in Sep 2023

8/10 Good

R.

Liked: Cleanliness, staff & service
Disliked: Amenities
As a frequent traveler I stay in various hotels in many different cities from high end to low end. I will say after reading some of the reviews I was a little on the edge about staying at this particular hotel so I decided that I would only book for a couple of nights and then move on to something different. Well I can honestly say that the negative reviews must have been from some disgruntled people because I have not encountered any bugs or roaches and the area is populated with people from all walks of life. The front desk clerks are extremely professional and the rooms are comfortable given the price point. I guess there are those that want Ritz Carlton accommodations on a 2-3 star budget. There are a number of different restaurant options and a mall within a couple minutes drive as well as Walmart and HEB grocery store. Public transportation just outside the door for those that need it.
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveler

Stayed 4 nights in Aug 2023

2/10 Terrible

Francisco

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Rashid on Aug 8, 2023
Thank you very much for your review. Definitely we will improve our services based on your comments.

2/10 Terrible

Natalia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Rashid on Jul 31, 2023
Thank you very much. We will improve our services based on your comments.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Staff
Check out staff was very nice and helpful.
Stayed 1 night in Jul 2023
Response from Rashid on Jul 29, 2023
Thank you very much for your outstanding review. please visit us again.

10/10 Excellent

Justin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again.
Stayed 2 nights in Jul 2023
Response from Rashid on Jul 26, 2023
thank you very much. your feedback will improve our services.

6/10 Okay

Nancy

Traveled with family
Liked: Cleanliness, staff & service
The pool was not in service. Empty
Stayed 1 night in Jul 2023
Response from Rashid on Jul 26, 2023
Thank you very much for your feedback. actually pool is under maintenance.your feedback will improve our service's.

8/10 Good

Laura

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service
I read there were roaches, but we found none. I read it smelled bad, but it didn't. They aren't a 5 star hotel. If they were, i couldn't have afforded it. The rooms were clean. They were nice and helpful. They were on our budget and we had a wonderful stay. Yeah the halls were hot but, my grandson said he had the best time ever! He is only 6 but... hello? The best time ever? Then that means it was all good!
Stayed 2 nights in Jul 2023
Response from Rashid on Jul 26, 2023
Thank you very much for your comments. yes we are not five star but we always try to make our property clean and comfortable for our valued customer.Regards.

2/10 Terrible

Jaja

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very unprofessional, talked to very rude and was spoken to like a I was stupid .. Had me wait TWO hours before I can even check into my room (I booked two days before) Pillows smelled , room wasn’t cleaned properly.. Definitely would not recommend staying here .. Horrible experience with this hotel and the staff mangers including..
Stayed 3 nights in Jul 2023
Response from Rashid on Jul 26, 2023
Thank you very much for your feedback. as per reservation terms and condition check in time was 3pm, if any customer came before and the room is available, we always try to accommodate.However your recommendation will help us to improve our services.

8/10 Good

Laura

Stayed 1 night in Jul 2023
Response from Rashid on Jul 29, 2023
Thank you very much.We will improve our services based on your feedback.

2/10 Terrible

Jaya pradeep

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Rashid on Jul 29, 2023
thank you very much.

4/10 Poor

Armando

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service
Three rooms were rented at this facility and every time we would come back to the hotel it was a different staff member at the counter. Mind you every time we would come back to the hotel we would always be interrogated about how many rooms were rented, which was not the best experience. They didn't even apologize or anything so never again.
Stayed 2 nights in Jun 2023
Response from Rashid on Jul 26, 2023
Thank you very much for your feedback.We will improve our services, based on your recommendation.

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities
This property was the worse I have ever been in. You’re better off sleeping with a homeless person. It’s probably cleaner in the streets of down town San Antonio than in this place. Read the reviews people read them. I wasted my money so that you don’t waste your.
Stayed 1 night in Jun 2023
Response from Rashid on Jul 26, 2023
Thank you very much for your comments. we will improve our services based on your recommendation.

8/10 Good

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Rashid on Jul 29, 2023
Thank you very much for your review. We will definitely improve our services based on your comments.

4/10 Poor

Eduardo

Disliked: Cleanliness, property conditions & facilities
Pictures are misleading or very old place is rundown and pool out of order in summer what a bummer
Stayed 3 nights in Jun 2023
Response from Rashid on Jul 26, 2023
Thank your very much for your review. we will improve our services, based on your recommendation.

4/10 Poor

Verified traveler

Traveled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
dirty
bugs in the sink, took a shower at night and had black feet by morning so the floors are bad. towels very cheap and thin. no ice machine nearby, had to go downstairs, ice bucket dirty. elevator and halls hot. blanket and sheets slide around. TV channels not programmed. AC works really good though and the bed itself comfy.
Stayed 1 night in Jun 2023
Response from Rashid on Jul 26, 2023
Thank you very much for your comments. We will improve our services based on your recommendation.

4/10 Poor

Carina

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Poor condition on facilities and cleanliness it’s really bad
Stayed 4 nights in May 2023
Response from Rashid on Jul 26, 2023
thank you very much. we will improve our services based on your comments.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, room comfort
The front desk Manager was customer oriented and friendly, and the room was clean, although dated. It was quiet and provided privacy.
Stayed 2 nights in May 2023
Response from Mike on May 29, 2023
Dear John, Thank you so kind of you for your positive feedback regarding our front desk staff. Thank you .

10/10 Excellent

hildegardo

Stayed 1 night in May 2023

2/10 Terrible

Brandon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ROACHES!!!! Old moldy soap dispenser!! I can go on and on!!!
Stayed 2 nights in May 2023
Response from Mike on May 29, 2023
Dear Brandon, gm.hotline@wyndham.com10:58 AM (2 minutes ago)to meThank you! We’ve received your message. We will respond within 24 - 72 hours. We are currently experiencing a higher than normal volume, your patience is greatly appreciated.This Message Is From an External SenderDo not click links or open attachments unless you recognize the sender and know the content is safe.Report Suspicious Dear Michael,Thank you for taking the time to complete our survey regarding your recent stay at Ramada By Wyndham Rome. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

2/10 Terrible

Robert

Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The service was awful, the people are rude, Ac did not work.
Stayed 1 night in Apr 2023
Response from mike on May 29, 2023
Dear Robert,Thank you for taking the time to complete our survey regarding your recent stay at Ramada By Wyndham Rome. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Michael Terrell
Amazing service!!
Stayed 1 night in Apr 2023
Response from Mike on Apr 8, 2023
Thank you Very much.

2/10 Terrible

Liliana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from GM on Apr 8, 2023
Dear Liliana, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge San Antonio near SeaWorld - Medical Center. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay with us. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Monica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were super dirty, no hot water, tv not working. Nothing was mentioned by front desk personnel. Hair all over the room , tub, sink. Food remains on the walls. Staff super rude. They don’t listen to their customers. I left the property the following day booked two rooms for two nights. The dirtiest room was not used and management said they would not refund me. Manager so rude had the audacity to say that we staged the room to look the way it was False advertising they are under econolodge on Expedia and when you get there it says express inn and suites. Do not recommend it and Expedia should do their homework and check the places they work with before advertising them. I called Expedia and they were not able to help me get my refund back. One less customer to Expedia.
Stayed 2 nights in Mar 2023
Response from GM on Apr 8, 2023
Dear monica, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge San Antonio near SeaWorld - Medical Center. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay with us. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Triston

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
I am severely impressed with ur presence
Stayed 1 night in Mar 2023
Response from Mike on Apr 3, 2023
Thank you!

2/10 Terrible

merilyn, balconies heights

Stayed 2 nights in Feb 2023
Response from Mike on Apr 8, 2023
Dear Merilyn, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge San Antonio near SeaWorld - Medical Center. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay with us. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Jerine

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2023
Response from Mike on Mar 3, 2023
Hello Jerine, Thank you so much for taking your time. We really appreciate for your feedback. Please visit us again.

2/10 Terrible

Allen

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches and cigarette ashes in room, feces on toilet seat desk clerk Realestate of body odor, did not stay, went to another hotel, this place is absolutely disgusting. Manager on phone was Very rude!
Stayed 1 night in Jan 2023
Response from Mike on Mar 3, 2023
Dear Allen, Please accept our sincere apology regarding your most recent stay. We are very sorry that We have failed to satisfy you. Please give us another visit. Thank you!