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Reviews of Staybridge Suites San Antonio Sea World, an IHG Hotel

3 out of 5
Staybridge Suites San Antonio Sea World, an IHG Hotel
10919 Town Center Dr, San Antonio, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 353 out of 595 reviews" "
Rating 8 - Good. 136 out of 595 reviews" "
Rating 6 - Okay. 55 out of 595 reviews" "
Rating 4 - Poor. 29 out of 595 reviews" "
Rating 2 - Terrible. 22 out of 595 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Gerson

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds got stains marks and the blankets were wet!! A/C was on all night long also we cannot control the temperature. A/C was stuck on 66
Stayed 1 night in Apr 2024

6/10 Okay

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never got my $25 deposit back. It shows it’s still pending in my account and it’s been almost 3 weeks.
Stayed 1 night in Apr 2024

8/10 Good

LeVreese

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a few repairs that needed to be made within the room. But repairs were made swiftly. No ither issues occurred. Good stay overall.
Stayed 9 nights in Apr 2024

10/10 Excellent

Misty

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, room was spacious and comfortable.
Stayed 2 nights in Apr 2024
Response from D Peters on Apr 10, 2024
We are very glad to hear that you enjoyed your stay with us! We hope you stay with us again during your next visit to San Antonio.

6/10 Okay

Cindy

Traveled with family
Liked: Amenities
Could be cleaber
Stayed 1 night in Apr 2024
Response from D Peters on Apr 10, 2024
It sounds like we missed a few items during your stay. Thank you for letting us know of some things we need to work on and hope to see you on your next visit to San Antonio.

10/10 Excellent

David

Stayed 1 night in Mar 2024

10/10 Excellent

Daniell

Stayed 2 nights in Mar 2024

10/10 Excellent

Robyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was superior! Staff was very nice and accommodating. The Seaworld shuttle was a huge benefit as was the buffet breakfast. They said they were in the middle of redoing some rooms still and ours was one that definitely needs to be redone with different holes in closet door and curtains etc. That was the only negative though and once they get that room redone it will all be positive at this hotel.
Stayed 7 nights in Mar 2024
Response from Daniel P on Mar 21, 2024
Thank you so much for the great review and your patience. As we move forward with renovations we are excited about the great changes we are working on.

6/10 Okay

VERONICA

Traveled with family
Disliked: Cleanliness, staff & service
The front desk team terrible! Worst way to treat people Really nasty couple
Response from Daniel P on Mar 18, 2024
Thank you for staying with us and sharing your feedback about your interaction. After we spoke I did talk with associate. The front desk was attempting to resolve an issue for another guest and how the situation was approached should have been different. We apologize that this interaction disrupted what we hope was an otherwise pleasant stay.

10/10 Excellent

Ivelisse

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. I enjoyed my stay, if I were to go back to San Antonio I would definitely go back!
Stayed 1 night in Feb 2024
Response from D Peters on Mar 12, 2024
Thank you for the great review. We look forward to your next stay with us!

2/10 Terrible

Rachel

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms need to be renovated. Couches are dirty and old. Beds are uncomfortable.
Stayed 3 nights in Jan 2024
Response from D Peters on Feb 13, 2024
Thank you for staying with us and providing feedback about your stay. We apologize that you experienced some issues however, we are excited to announce that after a pause we have restarted our renovation process. We hope to have you come back and stay with us again.

10/10 Excellent

Lori

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the highway from SeaWorld! Easy and comfortable
Stayed 1 night in Jan 2024
Response from Dpeters on Jan 23, 2024
We love to hear that our guest's find value when staying with us. Our quick access to Seaworld means more time at the park!

10/10 Excellent

Winifred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Dpeters on Jan 23, 2024
Thank you for the 5 out of 5!

10/10 Excellent

Maheen

Stayed 1 night in Dec 2023
Response from D Peters on Jan 23, 2024
Thank you for leaving a review.

8/10 Good

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good except breakfast
Great suite but breakfast was horrible and cold
Stayed 1 night in Dec 2023
Response from D Peters on Jan 23, 2024
Thank you for staying with us and appreciate your feedback. We will be sharing your review with our breakfast team so we can make sure we are improving our service.

10/10 Excellent

Marivel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from D Peters on Jan 23, 2024
Thank you for staying with us and letting us know you enjoyed your stay.

10/10 Excellent

rudy torres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room we got was a suite with seperate rooms, each with its own restroom and shower...kitchen with fridge, sink mini stove but we didnt use only microwave...very comfortable...the breakfast was awesome...the ladies working at breakfast were so nice just like front desk..very well managed and employees very courteous and room very clean..thank you A
Stayed 1 night in Dec 2023
Response from Daniel P on Dec 12, 2023
Thank you for the kind words for our team. We love to hear when a guest has a great stay and let's us know about it!

8/10 Good

Juan

Stayed 1 night in Nov 2023
Response from Daniel P on Dec 12, 2023
Thank you for selecting our hotel during your time in San Antonio.

10/10 Excellent

VANESA

Stayed 1 night in Nov 2023
Response from Daniel P on Dec 12, 2023
Thank you for the great review!

10/10 Excellent

Dale, Snyder

Stayed 2 nights in Nov 2023
Response from D Peters on Jan 23, 2024
We are glad to hear you enjoyed!

10/10 Excellent

Montsserrat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Daniel P on Dec 12, 2023
Thank you for staying with us during your time in San Antonio. We look forward to your next visit.

4/10 Poor

Bobbie

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We were 'upgraded' to a bigger room by the sweet desk staff. Got to the room and upon opening the door we were welcomed with the most horrible dirty feet smell we have ever smelled. The carpet was dirty and reeked. The carpet appeared to have been in standing water for an extended time like maybe the room had flooded and not been properly dried out. The beds were excellent and comfortable. Breakfast was delicious and great assortment. Garbages were overflowing. Desk clerks were all very friendly.
Stayed 1 night in Nov 2023
Response from APena on Nov 17, 2023
Thank you for taking the time to provide us feedback about your stay with us. Our housekeeping team works very hard to make sure our rooms are ready for our guests. It seems that we fell short of your expectations during your stay. We want to apologize for the smell you encountered in your room and hope to do our best to keep these issues to a minimum.

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Nov 2023
Response from APena on Nov 17, 2023
Thank you for your review! We look forward to seeing you again soon.

10/10 Excellent

Willard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Nice
This is one of the nicest Hotels that I've ever stayed at.
Stayed 1 night in Nov 2023
Response from Daniel P on Nov 8, 2023
Thank you for the kind words! We hope to see you again soon!

10/10 Excellent

Robert, Gulf Shores

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Oct 2023
Response from Daniel P on Oct 30, 2023
We are glad to hear that you enjoyed your stay! We look forward to your next visit.

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Breakfast!
Our experience was great. Jay provided great customer service at check in. The room was well-equipped, spacious and clean. This hotel has the best breakfast we have had at a hotel. This hotel is also super close to Sea World. We would stay here again inna heartbeat!
Stayed 1 night in Oct 2023
Response from Daniel P on Oct 30, 2023
Thank you for letting us now Jay provided you with great service! We love to hear that your family had a great stay.

8/10 Good

kevin

Business traveler
Liked: Cleanliness, staff & service, room comfort
Staff great, facility needs work
Staff were fantastic. Property is in need of a refresh. 6 of 10 laundry machines out of order.
Stayed 9 nights in Sep 2023
Response from Daniel P on Oct 30, 2023
Thank you! Sounds like we have some work to do to make that a 10! Thank you for letting us know about the issue you experience so we can work on correcting.

6/10 Okay

Jeremy

Liked: Staff & service
Disliked: Room comfort
AC issues
The room was relatively warm when we checked in. The thermostat was not connecting as so we couldn’t adjust the temp. It was slightly cooler then the 90+ temps outside that day.
Stayed 1 night in Sep 2023
Response from Daniel P on Oct 3, 2023
Thank you for letting us know about the Issue you experienced. This way our team can correct the issue so future guest are not impacted.

2/10 Terrible

Leticia

Stayed 1 night in Sep 2023
Response from Daniel P on Oct 3, 2023
Looks like we could have done somethings better. We hope this experience will not keep you from staying with us in the future.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to SeaWorld and great transportation to and from SeaWorld.
Stayed 2 nights in Sep 2023
Response from Daniel P on Oct 3, 2023
Glad to hear that you found value with our shuttle. We look forward to your next visit to San Antonio.

10/10 Excellent

Laura, CORPUS CHRISTI

Traveled with family
Liked: Amenities
Very quiet, clean and close to Sea World. The hotel also offers free shuttle service to Sea World should you need it 👍
Stayed 1 night in Sep 2023
Response from Daniel P on Oct 3, 2023
Thank you for letting us know you enjoyed your stay. The shuttle service is a great amenity for visiting SeaWorld.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great stay for Seaworld of San Antonio
This place is awesome for a trip to Seaworld of San Antonio. They offered us shuttle to and from the park! Breakfast was good with all you can eat. Bed are good. The pool is cozy also. The carpet in the room we stayed was a little weird but everything else was GREAT. We had a party of 6 (four adults and two kids 9and 10) and overall great experience.
Stayed 2 nights in Sep 2023
Response from Daniel P on Oct 3, 2023
We are glad to hear that you and your family were able to enjoy our many amenities! We look forward to your next visit to San Antonio.

10/10 Excellent

Paula

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that the staff was all so helpful and kind ! Highly recommend the place .. have a wonderful staff !
Stayed 3 nights in Aug 2023
Response from Daniel P on Oct 3, 2023
Thank you for the kinds words for out team! We know you have many options when selecting a hotel and appreciate that you stayed with us.

8/10 Good

Alyssa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The breakfast was great! The staff were wonderful! The hotel was in a perfect location, if you're planning to visit Sea World. The pool was small and dirty. There could have been more amenities. We were overall pleased with our stay.
Stayed 2 nights in Aug 2023
Response from Daniel P on Oct 3, 2023
Thank you for letting us know about areas we can improve on. We hope to see you during your next visit to San Antonio.

6/10 Okay

FISSEHA

Stayed 2 nights in Aug 2023
Response from Daniel P on Oct 3, 2023
Thank you for Staying with us and providing feedback on your stay.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Tyler

Stayed 2 nights in Jul 2023

10/10 Excellent

Cruz

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There isn’t I didn’t like there it’s was amazing staying there
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Stay ever.
This was the best hotel I have ever stayed at. I felt at home here at the hotel. The staff was great and the room was perfect. The Breakfast was great you left full.
Stayed 1 night in Jul 2023

10/10 Excellent

Lissette

Stayed 1 night in Jul 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Brian

Stayed 6 nights in Jun 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the best hotel we’ve ever stayed at and will continue booking here from now on. They went above and beyond for us and offered alot of services that alot of other hotels would charge alot but its complimentary there which is why we’ll be going back every single year from now on!
Stayed 1 night in Jul 2023

10/10 Excellent

Marisol

Traveled with family
Liked: Staff & service, property conditions & facilities
Staff was great! Answered every question I asked. And was available.
Stayed 2 nights in Jul 2023

4/10 Poor

Deborah

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I liked there was a single entrance for vehicles so I felt mine was safe. Although we didn’t use it, the pool area seemed nice. I did enjoy the lemon water in the lobby.
Stayed 1 night in Jun 2023

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Armando

Stayed 1 night in May 2023

10/10 Excellent

Nemaris

Traveled with family and small children
Liked: Cleanliness, staff & service
Property is a bit dated but the staff is great!
Stayed 1 night in Jun 2023

10/10 Excellent

Jessica, Port angeles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay on our seaworld trip!
Stayed 1 night in May 2023

10/10 Excellent

Candiance

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very clean and convenient. Also, every staff member we came in contact with was super friendly and helpful. Will definitely stay there again
Stayed 2 nights in May 2023