BBQ/picnic area

Reviews of Staybridge Suites Stone Oak, an IHG Hotel

3 out of 5
Staybridge Suites Stone Oak, an IHG Hotel
808 N Loop 1604 East, San Antonio, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 468 out of 803 reviews" "
Rating 8 - Good. 195 out of 803 reviews" "
Rating 6 - Okay. 62 out of 803 reviews" "
Rating 4 - Poor. 43 out of 803 reviews" "
Rating 2 - Terrible. 35 out of 803 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean all the staff was very friendly, we didn’t have any problems. The only thing was there was 3 towels in the room when we got there when we were a family of 5 but we just asked for more towels and they were provided. We will definitely be staying here again.
Response from Hotel Management on Mar 19, 2024
Isabel, thank you for the perfect score. We are excited to welcome your family back in the future.

6/10 Okay

Brandon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 19, 2024
Brandon, thanks for the great score!

10/10 Excellent

Nelson

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
Nelson, thanks for the 5!

8/10 Good

Francisco

Traveled with family
Liked: Amenities
The location is great and for the price offered it was a good deal for the space and type of room!
Stayed 7 nights in Dec 2023
Response from Hotel Management on Jan 15, 2024
Francisco, thanks for the review. We hope to welcome you back in the future.

10/10 Excellent

John

Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 15, 2024
John, thanks for the 5!

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quiet and good facilities and clean
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The trash bin on the floor made the entire floor smell unpleasant. The rooms are halfway clean. There was dust on the furniture and the fridge had spills that weren’t cleaned up. Breakfast was mediocre.
Stayed 2 nights in Oct 2023

6/10 Okay

Mario

Traveled with family
Liked: Staff & service, amenities
This hotel is a bit beat up. Rooms are average.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly customer service.
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Property conditions & facilities
Great value for accommodations
Stayed 1 night in Oct 2023

2/10 Terrible

TABATHA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money
Ac went out. Phone wasnt connected. No linens were left. Staff was very dry. Volume didn’t work on tv in living room. Not clean. We found some ones sock from before…. Not a good stay. Also the hot tub smelled so bad and was dirty!
Stayed 2 nights in Oct 2023

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That i had to leave
Stayed 1 night in Sep 2023

10/10 Excellent

Anelesa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greay place to stay
Conveniently located. Very clean. Breakfast was amazing
Stayed 1 night in Sep 2023

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and free washer/dryer
Stayed 2 nights in Sep 2023

10/10 Excellent

Patricia E

Location
Stayed 4 nights in Aug 2023

4/10 Poor

Ahmed, Glen Allen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is my fourth time staying at Staybridge, and probably the last. The room had it's bathroom sink clogged and cannot be used until the morning of our first night. The bathroom wasn't obviously cleaned before we checked in, it took them 24 hours to send someone to clean the bathtub so we can use it. The front desk is not able to help and the property is understaffed
Stayed 3 nights in Sep 2023

10/10 Excellent

Paul A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Customer Service
Friendly staff from check in, housekeeping to maintenance. We booked this hotel for a soccer tournament in the area. After an unexpected game schedule change, we arrived at the hotel well before check-in time. The front desk representative made arrangements to accommodate us and allowed an early check-in. We were provided an available room that unfortunately had an AC mishap. Housekeeping and maintenance were dispatched to the room and found that the issue was not going to be quickly resolved. We were then escorted to another room where the AC was already on and cooled the room for us. The staff acted on this mishap quickly and with courtesy- which was very much appreciated. The rooms were comfortable, clean, spacious and suited us well. The day of checkout, we needed ice for our coolers. A staff member by the name of Daniel went above a beyond to help us fill our ice chest to ensure our players were taken care of! (It’s the little things that matter most.) We travel to San Antonio frequently for soccer and will most definitely book this hotel going forward, solely based on the exceptional customer service we received from arrival to departure. Additional plus: -Washer and dryer available for guest. - Breakfast did not disappoint. -Plenty of common areas for downtime. - The hotel offers “happy hour” in the evenings as well!
Stayed 1 night in Aug 2023

8/10 Good

Marieanne

Stayed 7 nights in Aug 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Andrea

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

CHRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Santiago

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

misty

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice clean a few spots that needed repairs in the bathroom. Beds fairly comfy. Breakfast was ok.
Stayed 3 nights in Jul 2023

10/10 Excellent

Robietta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed overnight. The room was very comfortable and breakfast was delicious.
Stayed 1 night in Jul 2023

6/10 Okay

Julio

Stayed 1 night in Jul 2023

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Clean
Resolved my issue. I will stay here again. Very clean and nice. I like Aloft hotels.
Stayed 1 night in Jul 2023

10/10 Excellent

Rolando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great service and clean. Thanks
Stayed 3 nights in Jul 2023

8/10 Good

Hector

Traveled with family
Liked: Staff & service
Cleaning service should be daily, it was just partial service, pool maintenance conditions were not the optimal, breakfast can improve
Stayed 7 nights in Jun 2023

10/10 Excellent

Yolando

Stayed 1 night in Jun 2023

10/10 Excellent

l FaTe Jaja

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had great experience here would stay here again
Stayed 2 nights in Jun 2023

6/10 Okay

Jo Ann

Stayed 2 nights in Jun 2023

6/10 Okay

Sergio

Traveled with family
Liked: Staff & service
The hotel appears very nice from the outside and upon entering into the lobby. But as we entered our room (506), it had an unclean smell. It is a 2 bedroom suite and I noticed that the rooms were not as clean as they should be. There were crumbs on the sofa bed upon removing the cushions. The bathroom sinks had gunk/dirt buildup behind the faucets. The door to the bedroom on the left seemed to have been damaged and was repaired and painted over in a very sloppy manner. The nightstand on the left side of the bed had a dwar that would not stay closed. It would slowly slide back out and stay that way. The shower curtain in that room was dirty and there was hair in the tub and shower walls. As for the bed linens, ill just say that they appeared clean but they had a bad body odor smell to them. Overall, I was expecting better. Especially for the price and the competitive hotels around the area. I will more than likely opt for another hotel next time
Stayed 1 night in Jun 2023

6/10 Okay

Mollie

Stayed 4 nights in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely and clean, the only thing that let it down was the shower wasn’t very good. Great breakfast. The only issue we has was that there were lots of dinning options however they were mainly on the other side of the highway and the hotels local bus only runs until 5pm so you need to have a car or call an Uber every time you want to go out for dinner. All in all a great hotel
Stayed 7 nights in May 2023

8/10 Good

Chad

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in May 2023

6/10 Okay

Sandra

Traveled with group
Liked: Staff & service, amenities
Even though I asked for a non smoking room, the room smelled of cigarette smoke. Also, while walking in socks in the room, they collected what looked like pet fur. It was pretty gross to be honest.
Stayed 1 night in Apr 2023

10/10 Excellent

JESSE

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Always a pleasure to stay here and have never had a problem. Only concern was breakfast needs some work. Keep it simple on the hot foods. Some of us only stay one night and I have no idea what they serve for breakfast on Saturday morning 4/8/2023. It had a piece of hotdog and topped off with Chile with beans. Not a good choice for breakfast.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

6/10 Okay

Evelyn

Stayed 2 nights in Mar 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Michael

Stayed 2 nights in Mar 2023

8/10 Good

Perla

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast wasn’t what was expected. In suite there were no coffee filters.
Stayed 3 nights in Mar 2023

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Excellent bfast
Stayed 2 nights in Feb 2023

4/10 Poor

Charelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was never at the front desk. Rooms were dirty. Sheets were old.
Stayed 1 night in Feb 2023