Stay away from this place.
I booked the room through Expedia. The exterior of the building was littered with trash, and an abandoned suitcase sat outside a room.
When we entered our room, we were appalled by the state of cleanliness. The floor was filthy, the furniture was stained and worn, and the bedding was riddled with cigarette burns. The overall ambiance was one of neglect and disrepair.
I immediately requested a room change, hoping to salvage our family trip we were tired and in a unknown city. The second room appeared marginally better at first glance. However, when we turned on the lights, a cockroach scurried out from beneath a pillow on the bed. We literally ran out of the room.
I approached the hotel staff to request a full refund. The staff member acknowledged our concerns but stated that the manager was unavailable and could not address the issue at that time. He offered to relocate us to another room, but by this point, we were deeply uneasy about remaining on the premises.
The parking lot was virtuall empty except for a couple of suspicious-looking individuals loitering around a car at midnight.
I contacted Expedia, who reached out to the hotel manager on our behalf. However, the manager refused to issue a refund. Given the unacceptable conditions of the hotel and the late hour, I believe Expedia should have taken the initiative to issue at least a partial refund to ease our troubles. We were forced to find and pay for a different hotel at midnight.