Exterior

Reviews of Econo Lodge Near Lackland Air Force Base - SeaWorld

2 out of 5

Reviews

6.2
Rating 10 - Excellent. 119 out of 515 reviews" "
Rating 8 - Good. 112 out of 515 reviews" "
Rating 6 - Okay. 79 out of 515 reviews" "
Rating 4 - Poor. 71 out of 515 reviews" "
Rating 2 - Terrible. 134 out of 515 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

MRITYUNJAY

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleasant for a few nights stay. I do recommend they check every room to ensure safety. My rooms secondary log was not good
Stayed 2 nights in Mar 2024

2/10 Terrible

Julio

Traveled with partner
Just plain terrible all around.
Stayed 1 night in Mar 2024

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and pleasantly surprised with how clean & well maintained the whole property was. The price I highly recommend any money coming into town out of town.
Stayed 1 night in Feb 2024

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Unsafe people meeting up in parking lot people playing loud music all times of the night
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 3 nights in Jan 2024

8/10 Good

Satyanarayana

Stayed 1 night in Dec 2023

4/10 Poor

Michael, Canyon Country

Liked: Cleanliness
Mostly construction workers staying there with police activity at night
Stayed 3 nights in Dec 2023

2/10 Terrible

leonel treviño

Business traveler
Disliked: Staff & service, property conditions & facilities
They request deposit for stay here They are rude Bad service
Stayed 1 night in Dec 2023

8/10 Good

jeffery

Stayed 5 nights in Dec 2023

10/10 Excellent

Joan J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Jamie

Disliked: Cleanliness, property conditions & facilities, room comfort
room was gross. musty smell, bugs in bathroom, stained sheets
Stayed 1 night in Dec 2023

2/10 Terrible

James

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property has roaches and bedding had not been changed from previous renters. I canceled right away and went to another hotel. Trying to checkout hostess said system was down. Next two days same reply. When system finally came up they're trying to bill me for 2 nights
Stayed 3 nights in Dec 2023

4/10 Poor

Jackie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff was rude. Not a single person there was inviting. Online it stated that they offered continental breakfast and that turned out to be a lie. Yhe only reason i chose this locarion was because it was cheap AND offered continental breakfast. They have the dining area to be able to eat but when we asked if we could use it they said no and there was no microwave in the dining area either. Basic place to sleep.
Stayed 1 night in Nov 2023

2/10 Terrible

Elisa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this place. I booked the room through Expedia. The exterior of the building was littered with trash, and an abandoned suitcase sat outside a room. When we entered our room, we were appalled by the state of cleanliness. The floor was filthy, the furniture was stained and worn, and the bedding was riddled with cigarette burns. The overall ambiance was one of neglect and disrepair. I immediately requested a room change, hoping to salvage our family trip we were tired and in a unknown city. The second room appeared marginally better at first glance. However, when we turned on the lights, a cockroach scurried out from beneath a pillow on the bed. We literally ran out of the room. I approached the hotel staff to request a full refund. The staff member acknowledged our concerns but stated that the manager was unavailable and could not address the issue at that time. He offered to relocate us to another room, but by this point, we were deeply uneasy about remaining on the premises. The parking lot was virtuall empty except for a couple of suspicious-looking individuals loitering around a car at midnight. I contacted Expedia, who reached out to the hotel manager on our behalf. However, the manager refused to issue a refund. Given the unacceptable conditions of the hotel and the late hour, I believe Expedia should have taken the initiative to issue at least a partial refund to ease our troubles. We were forced to find and pay for a different hotel at midnight.
Stayed 1 night in Nov 2023

6/10 Okay

Andreas

Disliked: Cleanliness
The water pressure in the shower was very low, no breakfast, no coffee.
Stayed 2 nights in Nov 2023

4/10 Poor

Vic

Disliked: Cleanliness
No Breakfest
Stayed 1 night in Oct 2023

2/10 Terrible

Marlene

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
False advertisement NO FREE breakfast (because of COVID) room was dirty and had cockroaches.
Stayed 2 nights in Oct 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is zero breakfast, even though it says breakfast included on the Expedia page. I asked about breakfast at check-in and they lied and said yes don't worry there is a full continental breakfast, so I checked in. Then when I came in morning for breakfast there is none. The morning staff say they quit breakfast weeks ago. They tease you with coffee in lobby but only provide tiny 2 ounce cups and no creamer. I asked for a bigger cup but was told the tiny cup is all. I ate a slice of pizza in my room and I dropped the last bit of it on the floor next to the dresser. When it touched the floor, instantly a small german cockroach ran out and looked inquisitively. It was almost cute, but cockroaches and gross and shouldn't be in the room so I got rid of it. The feral cats outside wouldn't come be petted. Those cats probably helped with rodent control but we're sometimes noisy fighting. Overall I got enough sleep and the room was decently clean as I could tell but I was certainly not happy with my stay.
Stayed 1 night in Oct 2023

8/10 Good

RAFAELA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offer breakfast, and its not true, untill you get there they charge 50 dolr deposit, the room its not smoking, and the blanket was burn,
Stayed 2 nights in Oct 2023

2/10 Terrible

Ann

Stayed 1 night in Oct 2023

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Neel on Oct 2, 2023
Thank you Michael for writing this review , we appreciate your feedback

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Neel on Oct 2, 2023
Thank you for taking time to review this hotel. we appreciate your feedback. We would like to have you here again

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Andy on Oct 2, 2023
Sorry for the inconvenience

2/10 Terrible

Marisol

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented out three rooms at this hotel and each room had something. The first one had two huge cockroaches in the shower curtain, that was the first red flag. After seeing those we did a more thorough search which is where we found dead cockroaches under the beds. The second room had a purple dildoe under the bed from the previous people. The third room had a used syringe next to the bed. This place may seem nice from the outside but the rooms are awful. We did not stay and left immediately. Unfortunately they were only able to refund us for one night. Do not stay here because there is a possibility that you make take something from this place and bring it home with you. Thankfully we didn’t stay very long.
Response from andy on Oct 2, 2023
Sorry for this incident, We apologize you had inconvenient at our hotel. we would definitely bring this up to management and would like to get it solved .

4/10 Poor

Brandy

Traveled with family
Disliked: Cleanliness, amenities
Great price as long as you don’t mind bugs in your room Convenient location, decent small pool. Cockroaches both dead and alive in our room. Housekeeping didn’t refill toilet paper so had to go to office to get. Door wouldn’t stay locked unless chain was attached.
Stayed 4 nights in Aug 2023
Response from Andy on Oct 2, 2023
Sorry for the inconvenience you had at our hotel.

6/10 Okay

Maynor

Traveled with family and small children
Disliked: Amenities
They need more complimentary breakfast they hardly had anything besides cereal and two pieces of toast! Need to do better and this place is like family own business
Stayed 2 nights in Aug 2023
Response from Neel on Oct 2, 2023
We at econolodge do not provide breakfast. The rules are made by franchisee

2/10 Terrible

Natalie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach motel
I have never, in all my life, been in a hotel infested with roaches... That is, until I stayed here. The floors were filthy, the towels were stained, and roaches were in the microwave and crawling all over the walls and sink. The breakfast was just cereal or oatmeal, not that is trust eating anything cooked at this location anyway. My family and I will not come back to this place again.
Stayed 2 nights in Jul 2023

8/10 Good

Joaquin

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Maricris

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room #114 when we walked in the room it smelt like somebody just ate some kind of chinese food in the room and left their trash inside for a couple of days. Shower hose was/is busted and shooting water everywhere when taking a shower. There was/is vomit on the wall (no idea how it got there) and food residues on the floor. Bathroom was/is beyond filthy, the towel holder was/is coming off, and besides smelling like a chinese food, it is also smelt like sewer at some point. On the other hand. The guy in the front office when we checked in was really nice, and friendly. I didn't get his name though.
Stayed 2 nights in Jul 2023
Response from Andy on Jul 30, 2023
Dear Maricris Thank you for taking time to complete survey. On behalf of our entire team we would like to apologize for failing to exceed your expectation.we will be using your feedback to make improvements, s that we can provide exceptional experience for our guests. Sincerely,

4/10 Poor

Cain

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There's nothing particularly unique about the property just another sub par hotel.
Stayed 1 night in Jul 2023
Response from Andy on Jul 30, 2023
Dear CainThank you for taking time to complete survey. On behalf of our entire team we would like to apologize for failing to exceed your expectation.we will be using your feedback to make improvements, s that we can provide exceptional experience for our guests. Sincerely,

10/10 Excellent

Amanda

Traveled with partner
Cleanliness
Stayed 2 nights in Jun 2023
Response from Amanda on Jul 30, 2023
Dear AmandaThank you for taking time to review the hotel. Your feedback about the stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again Sincerely Thank you

8/10 Good

Veronica

Stayed 1 night in Jul 2023

2/10 Terrible

Araceli

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t cheap out, pay extra for a nicer hotel.
Service at front desk was not the best. Had several customers in front of us making complaints about charging their card but not giving them a room & giving room keys that didn’t work. When you check in they ask for a $50 deposit and you get it back when you check out, never been to a hotel that’s done this before. Cleanliness of the hotel room was not it, there was some roaches I killed and some dead bugs in the shower. Stains on the sheets and the restroom smelled like pee. Smoke detector was nonexistent. The only cute thing was the kittens outside the hotel, other than that I would recommend not staying at this hotel. We tried to get a cheap hotel since it was just for the night, but I guess we should’ve invested in a nicer/more expensive hotel in the area.
Bugs in shower/drain
No smoke detector
Stains on the bed
1 of the roaches I killed
Stayed 1 night in Jul 2023

8/10 Good

Antonio

Stayed 1 night in Jun 2023
Response from Manager on Jun 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness and service
Stayed 1 night in Jun 2023
Response from Manager on Jun 21, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Daniel

Liked: Staff & service
Please make sure the bed linings and bathrooms are clean , the smell was horrible , cigarette burns on the lining and stains on the sheets , hair in the bathroom, bathroom door had stains on it , the curtain had stains every single room needs a deep cleaning after every use don’t care how small the hotel is I was upset had to ask for a refund n booked another hotel
Stayed 2 nights in Jun 2023
Response from Manager on Jun 11, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Mario

Disliked: Cleanliness
Easy to find, room smell like cigarette, dirty mattress cover.
Stayed 1 night in Jun 2023
Response from Manager on Jun 9, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Lawrence

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
If I could give no stars I would. Worst hands down. It's run by a Indian woman who is the rudest I've seen. Room dirty, cockroaches and bedbugs aplenty. Shower was broken, could only get hot and cold. Tiles broken bathroom was worst I've seen. Rooms are decorated in post modern crap. Small TV. If they get rid of the manager and clean up it could be good. When we complained about the condition the manager threatened to kick us out. The management needs to be replaced!!!
Response from Manager on Jun 5, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Ryan

Stayed 3 nights in May 2023
Response from Manager on Jun 23, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Messed up 2nd nite stay went some where else
Stayed 1 night in May 2023
Response from Manager on May 26, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Heidi Ortiz

Traveled with family and small children
Liked: Staff & service
Hace falta más limitación dentro del cuarto. Había que estar pidiendo toalla porque no dejaban. Habían cucarachas.
Stayed 5 nights in May 2023
Response from Manager on May 26, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Haley

Liked: Staff & service, property conditions & facilities
Overall not bad for how cheap it is. I was expecting it to be a bit scary, more of a dive, but it was pretty nice compared to other places at the same price. The staff were super nice and helpful. Place was pretty clean and housekeeping was very attentive. I would definitely recommend this place for anyone visiting someone at the base. It’s only about a 10 min drive and it’s located near lots of food options as well.
Response from Manager on May 6, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Lucero

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Apr 2023
Response from Manager on May 6, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Hani

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Apr 2023
Response from Manager on May 6, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Stephen

Stayed 4 nights in Apr 2023
Response from ND on May 11, 2023
Thank you for taking time to review.

2/10 Terrible

Clarissa

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything. nothing but roaches and dirtiness in that hotel.
Stayed 3 nights in Apr 2023
Response from Manager on Apr 21, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Luis

Stayed 2 nights in Mar 2023
Response from Manager on Apr 21, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Manager on Mar 25, 2023
Thanks for staying with us. We appreciate your feedback!