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Reviews of The Emily Morgan San Antonio - a DoubleTree by Hilton

4 out of 5
The Emily Morgan San Antonio - a DoubleTree by Hilton
705 E Houston St, San Antonio, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 564 out of 1003 reviews" "
Rating 8 - Good. 214 out of 1003 reviews" "
Rating 6 - Okay. 116 out of 1003 reviews" "
Rating 4 - Poor. 60 out of 1003 reviews" "
Rating 2 - Terrible. 49 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ram

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Shiva

Traveled with family and small children
Disliked: Amenities
We reserved a room with two queen beds through a non-refundable arrangement due to having two children under 2 years old. However, upon check-in, we were assigned a room with one double bed and a sofa on the side. Despite our request for the room with two queen beds, we were informed that all such rooms were already occupied and that only the official website accurately displayed room availability. We felt deceived, but because it was late, we reluctantly checked in. Had we known beforehand, we would have never booked the room.
Stayed 1 night in Apr 2024
Response from FOM on Apr 18, 2024
We sincerely apologize for this reservation discrepancy. We hope to better serve you in the future.

10/10 Excellent

Jeremiah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe outside die to The mayor of San Antonio
Stayed 1 night in Apr 2024
Response from FOM on Apr 12, 2024
Thank you for your 5/5 review!

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and quiet, perfect location!
Stayed 1 night in Mar 2024
Response from FOM on Apr 2, 2024
Thank you for your review Shannon! We are delighted to know you enjoyed our clean and quiet rooms as well as our wonderful location.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bar was not open during the day or after 10pm. The AC was very difficult to control in the room.
Stayed 5 nights in Mar 2024
Response from FOM on Apr 2, 2024
Thank you for your feedback Robert. This comment has been shared with our leadership team. Please come back and see us again on your next visit to San Antonio!

10/10 Excellent

CARRIE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We selected this particular hotel because it’s haunted and my kid loves that! The history of the hotel is very interesting! The room was clean and nice. My only complaint is the cost of the breakfast in the hotel restaurant… it’s pretty crazy! They should at least offer bottomless mimosas with those prices
Stayed 2 nights in Feb 2024
Response from FOM on Apr 2, 2024
Thank you for choosing The Emily Morgan Hotel Carrie! We are glad to hear you enjoyed our beautiful historic hotel! We do offer room service to our guest in addition to our breakfast buffet for a la carte options. We hope to see you again soon!

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a bit old but clean and everyone was kind and professional. Across the street from the Alamo and close to shops and Riverwalk.
Stayed 2 nights in Feb 2024
Response from FOM on Apr 12, 2024
Thank you for your review. We hope to see you again soon!

4/10 Poor

Maureen

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beautiful building, but interior is run down and. Or well cared for. There is limited restaurant and bar service between main meal times. Water was lukewarm at best, and the room decor was old, dusty and tired. For the price, the quality was poor. However, the staff was amazing. They deserve to work in a property with some TLC. Special thanks to Johnny Sauceda. Location is incredible. Hilton should invest some money in interior renovations, and bring the property up to standard. I would not stay again until it is renovated.
Stayed 2 nights in Mar 2024
Response from FOM on Apr 2, 2024
Maureen,Thank you for taking the time to share your recent stay at our hotel. We appreciate your compliments on the beautiful building and incredible location. It's truly disappointing to learn that we fell short of your expectations. We sincerely apologize for this. We're thrilled to hear that our staff, particularly Johnny Sauceda, provided exceptional service. We're fortunate to have such a dedicated team, and we'll be sure to pass your kind words on to Johnny. We look forward to welcoming you back after our coming renovation.

2/10 Terrible

Porsha

Traveled with partner
Disliked: Amenities, property conditions & facilities
There was No hot water, No phone in the room, No wifi access. I called on ALL of these issues and only received a broken phone. I had to set it up myself in my room as someone just brought it to my door and even though it lit up was charging and plugged correctly it STILL did not work. There was absolutely NO hot water and thats fine if its not HOTTT but it was freezing cold. Un-shower-able! Called about that and while i was in the bathroom someone knocked once and then walked in. I nervously jumped up and peeked out and a full grown man was in my room!!! What in the world. I was in the bathroom, trying to take a shower so obviously asked him to wait as I get dressed fully and he goes outside my door and then im dressed in minutes and he is gone! At this point i had to work so i leave but I need basis amenities and DID NOT go back. $700 for one terri le night! I thought it was a fancy, luxury downtown hotel with history and grandeur but this place is just HISTORY! DO NOT WASTW YOUR MONEY! I am going to try to get a refund, something, because $700 is outrageous and this place is HORRIBLE!
Stayed 2 nights in Mar 2024
Response from FOM on Apr 2, 2024
Hi Porsha, we appreciate you sharing your feedback with us. We're disappointed to learn that we did not meet your expectations. We always strive to provide the best guest experience, so we'll work on improving where necessary. Please feel free to reach out to us directly. We hope we can earn your trust back for a stay in the future.

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully restored property. Perfect location!
Stayed 1 night in Mar 2024
Response from FOM on Mar 21, 2024
We are glad to hear you enjoyed our beautiful historic property Rachael! Please hurry back to take advantage of our perfect location again soon!

10/10 Excellent

Danny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. We will definitely be back. Do know that there is construction around the block of the Alamo.
Stayed 1 night in Mar 2024
Response from FOM on Mar 20, 2024
Thank you for your 5-star review Danny! We are glad you enjoyed our wonderful property. We look forward to welcoming you back in the future!

4/10 Poor

Mariana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While the location is in walking distance to the Alamo, the RiverWalk and other attractions, the hotel itself is pretty run down. There were dried, old boogers on our bed frame, paint was peeling, the beds were tiny (not queen size) and the smell of skunk through the air conditioning vents was present. Please be aware you will have to pay for parking or valet.
Stayed 2 nights in Mar 2024
Response from FOM on Mar 14, 2024
Thank you for sharing your recent experience at our hotel. We sincerely apologize that your stay fell short of our usual standards and was not representative of the comfortable and enjoyable environment we strive to provide. We are glad you enjoyed our location, and we hope we have the chance to welcome you back in the future.

10/10 Excellent

Cassie

We had a beauties of the Alamo. The location for the Marathon was perfect. It was clean, historic and perfectly located.
Stayed 1 night in Mar 2024
Response from FOM on Mar 7, 2024
Thank you for your kind words! We're thrilled to hear you enjoyed the beauty of the Alamo and our proximity to it. Please come and visit Team Emily again on your next visit to San Antonio!

10/10 Excellent

Marina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my original room the hot water wasnt working, so they upgraded me to a suite!!! It made the whole trip more amazing!
Stayed 2 nights in Feb 2024
Response from FOM on Mar 7, 2024
Thank you for your review Marina! We are so glad to hear we were able to make your trip amazing! Please come back and visit us again sometime soon.

10/10 Excellent

Bertrand

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel, literally on the Alamo and very close to the river restaurants and bar. Not the most modern, but efficient and had a good experience there.
Stayed 3 nights in Feb 2024
Response from FOM on Feb 27, 2024
Dear Bertrand,Thank you for your review. We are delighted to hear you enjoyed our hotel and location. Please come back and visit us again soon!

6/10 Okay

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at the Emily Morgan. The property was nice and very well located to the Alamo and really anywhere in the CBD downtown San Antonio. Unfortunately, the bed was miserably hard. My wife and I like varying levels of firmness but this one left us both aching.
Stayed 2 nights in Feb 2024
Response from FOM on Feb 22, 2024
Dear Guest:Thank you for sharing your feedback about your recent stay at the Emily Morgan Hotel! It's great to hear that you enjoyed the property's overall ambiance and its excellent location near the Alamo and downtown San Antonio. However, we sincerely apologize that the bed firmness did not meet your expectations and caused discomfort for you and your wife. We understand that bed comfort is crucial for a restful stay, and we appreciate you bringing this to our attention. We hope to see you again in the future.

2/10 Terrible

David

Won't ever consider staying at this place again.
Stayed 3 nights in Feb 2024
Response from FOM on Feb 20, 2024
Dear Guest:We're very sorry to hear you had a negative experience at our hotel. Your feedback is important to us, and we would appreciate the opportunity to understand more about what happened so we can improve. Please contact us directly to share details of your stay.

10/10 Excellent

Maria

Stayed 1 night in Feb 2024
Response from FOM on Mar 21, 2024
We appreciate your 5-star review Maria! Thanks so much!

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FOM on Feb 20, 2024
Thank you for your 5-star review Corey! Please come back and visit Team Emily again soon!

4/10 Poor

Daniel

After my car was vandalized I got basically no help from staff the area around the hotel is a hot mess with homeless and pan handlers.
Stayed 2 nights in Feb 2024
Response from FOM on Feb 16, 2024
Dear Guest: We are sorry to hear that your car was vandalized during your stay. There are public parking lots behind our hotel that are not affiliated with The Emily Morgan. We always recommend our valet service for better safety and security of our guest vehicles. We sincerely apologize that our staff was not able to provide you with any assistance with the public lot. We hope we receive the chance to better serve you in the near future.

10/10 Excellent

Hernan Gerardo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful historic property with modern amenities. The location in downtown was excellent and walking distance to so much! We hardly drive anywhere. The staff was friendly and beyond helpful. My 9yo daughter loved the experience in this unique and charming property. She loved the historical aspect of the property.
Stayed 4 nights in Feb 2024
Response from FOM on Feb 7, 2024
We are thrilled to hear that you and your daughter enjoyed your stay at our historic property! We are glad you took advantage of our great location and enjoyed our friendly staff. Thank you for choosing to stay with us and for taking the time to write such a positive review. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phil at reception was great!
Stayed 4 nights in Feb 2024
Response from FOM on Feb 6, 2024
Thank you for your 5-star review! We're delighted to hear you had a fantastic stay with us. We're also thrilled to hear our staff, especially Phil at reception, made your experience even more enjoyable. We strive to provide exceptional service, and it's rewarding to know we succeeded. We hope to have you back soon!

10/10 Excellent

Tracee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic, and the room was great with comfortable beds and a large sitting space.
Stayed 1 night in Feb 2024
Response from FOM on Feb 6, 2024
We're delighted that you had a positive experience at our hotel! We're especially happy to hear that you found the staff to be friendly and helpful, and that you enjoyed the comfortable beds and spacious sitting area. We hope to welcome you back again soon!

6/10 Okay

Carly

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from FOM on Jan 31, 2024
We apologize for not fully meeting your expectations. We hope to provide you with a 5 star experience in the near future. Thank you for staying with us.

10/10 Excellent

JERRY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERY THING WAS OUTSTANDING. I WILL TELL ALL MY FREINDS.
Stayed 2 nights in Jan 2024
Response from FOM on Jan 30, 2024
We are thrilled to hear everything was outstanding Jerry! We can't wait to have you back and have your friends join us as well! Thank you for staying with us.

6/10 Okay

Craig

Liked: Staff & service
Disliked: Cleanliness
It was a bit misleading as The Emily Morgan is listed as 4-Star Hotel on Expedia but is clearly a 3-Star. As for the Pros: - Location is perfect, literally across from the Alamo. - Buffet Breakfast in the hotel is decent - Large Rooms - Excellent Service and Staff Cons: - Hotel is severely dated with cheap renos to cover what are amazing bones and rich history - Room cleaning was shoddy, I don't think the room was vacuumed prior to us taking possession and was not once during our one week stay. Overall the building exterior and location cannot be beat. If you were expecting a 3-Star Hotel, this will exceed all expectations. However, because of Expedias misleading 4-Star rating this hotel just does not stack up.
Stayed 1 night in Jan 2024
Response from Emily Morgan General Manager on Jan 28, 2024
Dear valued guest,Thank you for taking the time to share your detailed feedback about your recent stay at The Emily Morgan Hotel. We appreciate your positive comments on our prime location, spacious rooms, buffet breakfast, and the excellent service provided by our staff. We sincerely apologize for any discrepancies between the listed and perceived star rating. Your concerns about the hotel's condition and cleanliness are taken seriously, and we assure you that we are actively addressing these issues to enhance the overall guest experience. We value your input and hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 Excellent

Wendy Davis

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from FOM on Jan 23, 2024
Thank you for your 5-star review Ms. Davis! We are glad you enjoyed your time at The Emily Morgan!

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet stay w my pup downtown. Loved it.
Stayed 1 night in Jan 2024
Response from FOM on Jan 16, 2024
Thank you for staying with us Melody! We are glad to hear you and your pup enjoyed your stay. Please come back and visit Team Emily again soon!

8/10 Good

Marsha

Traveled with group
Liked: Staff & service
Disliked: Room comfort
It’s ok
Love the location but seems out dated and the bed is very uncomfortable.
Stayed 1 night in Jan 2024
Response from FOM on Jan 16, 2024
Thank you for your review Marsha. We are happy to hear you loved our location! We hope to see you again in the future after our renovation later this year.

10/10 Excellent

Brandon

Stayed 1 night in Jan 2024
Response from FOM on Jan 16, 2024
Thank you for your 10/10 review! We truly appreciate it.

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FOM on Jan 11, 2024
Thank you for your review, please come back and see us again soon!

8/10 Good

geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from FOM on Jan 9, 2024
Thank you for your review. Team Emily looks forward to seeing you again soon!

4/10 Poor

Kieran

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
This is the worst Hilton I have ever stayed in, it's in desperate need of refurbishment. The air conditioning made a hell of a knocking noise turning on and off through the night, the side of the bath was rusted the cleaning staff had done the best they could to 'Polish a turd' but it wasn't a pleasant stay. The one positive is that it's literally right next to the alamo (some rooms must look right over it) but the area in general is not safe or a nice place to be. Valet parking is $47 a day, self park behind the hotel is $30
Stayed 1 night in Jan 2024
Response from Emily Morgan Management on Jan 9, 2024
Dear Kieran:We genuinely appreciate your feedback, we are very sorry to hear about your experience. We take guest concerns seriously, and we assure you we'll address these issues promptly to enhance our guests' overall stay. Your insights are invaluable, and we are committed to improving. Thank you for bringing this to our attention and we hope you will provide us another chance in the future.

10/10 Excellent

Kim

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Great property close to everything we wanted to do.
Stayed 1 night in Jan 2024
Response from FOM on Jan 9, 2024
Thank you for your 5-star review Kim! We are glad you enjoyed our location. Please visit us again soon on your next visit to San Antonio!

10/10 Excellent

Cy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great as usual. Thank you guys.
Stayed 2 nights in Jan 2024
Response from FOM on Jan 9, 2024
That is wonderful to hear Cy! It was our pleasure. Thank you for being a return guest. We look forward to seeing you again soon!

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from FOM on Jan 9, 2024
Thank you for your 5-star review Andrew!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FOM on Jan 4, 2024
Thank you for your review Mark. We hope to see you again in the near future!

8/10 Good

Shannon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FOM on Jan 3, 2024
Thank you for your review. We hope to see you again soon on your next visit to San Antonio!

4/10 Poor

Pat

Disliked: Property conditions & facilities, room comfort
The room was ice cold and the thermostat didn’t work. They brought in a heater but the room got better but the bathroom was freezing.
Stayed 2 nights in Dec 2023
Response from FOM on Dec 28, 2023
Thank you for your review. Our sincere apologies for the HVAC issues you faced during your stay. This has been shared with our maintenance team to ensure it is taken care of for the next guest. We hope you will give us another chance in the near future. Thank you for staying with us.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FOM on Jan 31, 2024
We truly appreciate your 5-star review! Please hurry back and visit Team Emily again soon!

10/10 Excellent

Payton Daniel

Stayed 7 nights in Dec 2023
Response from FOM on Dec 27, 2023
Please come back and see us again soon! We thank you for your 5-star review!

10/10 Excellent

Connie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FOM on Dec 27, 2023
Please come back and see us again soon! We thank you for your 5-star review!

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FOM on Dec 27, 2023
Thank you for your feedback. We hope to see you again in the near future!

10/10 Excellent

elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Riverwalk downtown and the market square.
Stayed 1 night in Dec 2023
Response from FOM on Dec 27, 2023
Thank you for staying with us! We appreciate your 5-star review!

8/10 Good

Janice

Stayed 2 nights in Dec 2023
Response from FOM on Jan 16, 2024
Thank you for your review Janice! Please hurry back soon!

10/10 Excellent

Madhura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FOM on Dec 21, 2023
Thank you for your 5-star review! We are thrilled to see you enjoyed your stay!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Dec 2023
Response from FOM on Dec 20, 2023
Thank you for your 5-star review! We are glad to hear you had a very nice stay!

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from FOM on Dec 20, 2023
Thank you for the 10/10 review! Hurry back soon!

4/10 Poor

Tammy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was wonderful. However, our room was not. It was clearly dated, the ac/heat was not working, the bed and pillows were terrible and the water in the shower was difficult to get comfortable, it was either way to hot or way to cold.
Stayed 2 nights in Dec 2023
Response from FOM on Dec 19, 2023
Thank you for your feedback Tammy. We sincerely apologize for the issues you faced during your stay. We have shared your comments with the proper departments to help us improve for the next guest. We hope to have you back in the future to be able to provide you with a flawless 5-star experience.

10/10 Excellent

Ryan

Stayed 2 nights in Dec 2023
Response from FOM on Dec 19, 2023
Thank you for your 5-star review!