Ratings based on 342 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from College Station, TX

Return Stay

Posted Aug 19, 2014
Pros: Facilities - great location, clean, elegant, rich in history Staff - Friendly, helpful, honest, customer-oriented, professional
Cons: Nothing
Location: Everything you would want to do in downtown San Antonio is accessible from the Emily Morgan (Alamo, Riverwalk, Theatres, Mall, Missions, Cathedrals...
On our way home from San Antonio we stopped by Lockhart, Texas to have some BBQ. After our meal, my girlfriend realized she left her jewelry (very expensive and irreplaceable) in our room back at the Emily Morgan. I immediately called the front desk (contacting Ginger, who was very helpful) and learned that they did in fact find the jewelry, as it was turned in by the custodial staff (Nancy). We turned around and headed back to the hotel and decided to stay another night, to show our appreciation for their honesty and integrity. This was my first experience with the hotel, and I am certain that I will stay nowhere else when visiting San Antonio.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice, close to the Alamo and river walk.

Posted Aug 19, 2014
My husband and I had a really good time. The hotel was very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Beautiful hotel across from Alamo & Riverwalk

Posted Aug 11, 2014
Pros: Location, rooms, staff!
Cons: Nothing
Location: Great downtown location with Alamo and riverwalk just across street.
Check in was super quick, everyone was very helpful, hotel was clean and updated. Everything was great!
2 out of 5
by A verified traveler

Bad service, but a cool room

Posted Aug 5, 2014
We had to walk up to the valet guy after sitting out in the street for 5 minutes to get his attention. Then we asked a guy where to check in and he pointed me in the direction if the front desk. We stood there for a few minutes holding all of our belongings until my wife walked around and found a luggage cart. After we got all of our luggage on the rack, the room hop walked up and asked if he could help. By that time we just wanted to do it ourselves and get to our room. Rude front desk when I called for valet to prepare my car. Overall, it was a cool hotel, but the service sucked. Would not go back. Overpriced and under valued.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cedar Creek Lake, Texas

Return customer

Posted Aug 1, 2014
Pros: Great staff everywhere, great beds, & convenient to all downtown attractions
Location: The Riverwalk access is just across the street.The Alamo is next door to the hotel. Trolley for the MarketPlace is across the street as well.
We used the Emily Morgan once before and knew it was the place to go back to for our honeymoon trip to S.A. The staff is nice, the hotel so luxurious, and they have the best most comfortable bed I have ever slept in. The hotel is a bit pricy, sure, but you get the luxury. Its not ON the Riverwalk but access is just across the street so its super convenient to all the downtown attractions. My husband is 6'3" and always complains that bath tubs just aren't big enough for him to stretch out, but he LOVED soaking in the tub in our room - even after a shower ! The views of downtown S.A. aren't what someone might consider scenic but the higher you go in the hotel the better it is. We stayed on the 11th floor this time and the lights at nite were great. There is a bar just off the lobby and we got drinks to go and loved The Don margarita. Even the bartender was great. What else could you ask for in a hotel ?
5 out of 5
Recommended
for Everyone
by A verified traveler

Always a pleasure

Posted Jul 31, 2014
Clean room, friendly employees, great location, no ghost sightings :)
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 30, 2014
Close proximity to all activities near and around the river walk. Room clean and comfortable. Plenty of room for family of 4. Nice stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Lafayette, LA

Posted Jul 28, 2014
Pros: Super large room and bathroom, and the staff went above and beyond, especially the bell boys
Location: Excellent location, the River Walk, the mall, Ripley's Haunted House all within walking distance, SeaWorld is only 20 minutes away.
It was an overall excellent experience, I can't say anything negative. Location and service were wonderful!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Valet parking sucks!

Posted Jul 21, 2014
Pros: Hotel is fine, Valet parking is a rip off.
Cons: Honesty and integrity in dealing with patrons.
Location: Across the street from Alamo and Riverwalk.
I opted for $27 valet parking per night in the hotels private parking garage. What I got was my vehicle parked halfway across line and at an angle in a non-attended public lot two blocks away. I tipped the guy who parked my car $10 up front hoping to get a professional job. What I got instead was $1700 in damage to my vehicle. Fortunately I caught the people who hit my car, but it would not have happened if the valet service was anything other than a rip off and a deceptive trade practice.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Awesome

Posted Jul 14, 2014
The staff were courteous and helpful. Check in was easy. It's so close to the river walk. Loved it