Ratings based on 3,433 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

A great experience

Posted Sep 22, 2014
Pros: Everything
Cons: Not much
Location: Riverwalk, The Alamo
Brilliant place to stay. Great hotel, great room, brilliant bed and great staff. The best experience along the 3-week long road-trip. Totally recommend it!
2 out of 5
by A verified traveler

Posted Sep 21, 2014
We overheard the whole experience of the people in the room next door - all night!
2 out of 5
Recommended
for Everyone
by A verified traveler from spring, tx

Posted Sep 19, 2014
Pros: Location
They should have done the renovations a few floors at a time instead of each floor at the same time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2014
Hotel was great. No issues at all. I will recommend a friend.
4 out of 5
Recommended
for Everyone
by A verified traveler

History in a Prime Location

Posted Sep 13, 2014
Fine selection in downtown San Antonio, despite the renovations and accompanying dust.
3 out of 5
Recommended
for Everyone
by A verified traveler from New Braunfels

Lovely, historic hotel facelift complete by Dec

Posted Sep 3, 2014
Pros: Courteous, very accommodating staff and excellent downtown location
Cons: Rooms are very old, in need of renovation, which is underway
Location: Ideal location, walking distance to The Riverwalk, nearby drug stores, churches, and excellent restaurants
Although the rooms show their age, the staff is fantastic! Sticker-shock for parking rate - a reduction might be an incentive for future travelers. When our assigned room had a plumbing issue, we were moved to a suite. I really believe the renovation will be worth the wait. In the meantime, travelers need to "roll with the flow."
5 out of 5
Recommended
for Everyone
by A verified traveler from Corpus Christi

Just blocks from the riverwalk

Posted Sep 2, 2014
Pros: All furniture very beautiful, from the Gigantic 4 poster beds in the room to the piano and fireplace in the dining area! The room was nice and large!
Cons: Bathroom on the other hand was VERY small! Door hit the toilet when opened!
Location: Walgreen's,Starbucks restaurants shopping just walking distance!
Hotel was undergoing construction renovations at the time of our stay, if i would have known it i would not have stayed! Hotel staff was very professional, helpful and friendly! Beds were VERY LARGE (needing a step-stool to get into) for being a Queen (more like in-between a King and a Queen)! A bit too soft for my taste. The room was nice and large, plenty of room for a crib in the corner out of the way. Bathroom on the other hand was VERY small! Door hit the toilet when opened! and the bathtub very slick rounded bottom! All furniture very beautiful, from the Gigantic 4 poster beds in the room to the piano and fireplace in the dining area! I cant wait for the renovations to be completed I WILL GO BACK!
3 out of 5
by A verified traveler from dallas

Not conveniently located.

Posted Sep 2, 2014
Pros: The staff was most helpful and seemed to enjoy their jobs.
Location: The hotel is too close to the park (right across the street) where the homeless gather.
To be fair, the hotel in in the midst of being refurbished. It is highly dated and will require lots of tlc. The mirror in the bath room was too high so the female could not even see in it. The bed was so high you had to run and jump to get onto it.
1 out of 5
by A verified traveler from tx

Tha worst hotel ever

Posted Aug 24, 2014
Booked this Hotel online the pictures were nice, clean and amenities were perfect. Their online advertizing must have been 20 years old. The hotel room was dirt with crumbs all over the floor. The rooms are a disgrace. Complete filth. The smell of mold was overwhelming. We had no choice but to stay the night. Bugs crawling. We were booked in another Hotel by the following morning. Now, we can't get our money back.
1 out of 5
by A verified traveler from Houston tx

Do not recommend

Posted Aug 21, 2014
It's under construction and needs lots of updating.