Ratings based on 1,151 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2015
Comfortable, clean room just beware there are not any extra perks you are even charged for WiFi
4 out of 5
Recommended
for Everyone
by A verified traveler

New Years eve w fam

Posted Jan 7, 2015
On the river, but not near a loud or crowded part. Could watch fireworks from hotel back porch. Sweet. Service was great overall. Gym was small but adequate and machines, tools were all new and working
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio

Easy access to downtown restaurants and clubs!!

Posted Jan 5, 2015
Excellent in all aspects except one! Dog barking kept us awake all night;!;
5 out of 5
Recommended
for Everyone
by A verified travelerfrom enid, ok

Nice hotel on river walk

Posted Jan 5, 2015
All was fine with room , service, assistance, and location. Room clean , bar and facilities nice, memo problems encountered. Will recommend.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel downtown

Posted Jan 4, 2015
Excellent hotel with good location close to waterway. However for the price it should be close to perfection.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom mpls mn

Posted Jan 4, 2015
i gave you excellent on every thing and that sead it all
3 out of 5
by A verified traveler

San Antonio

Posted Dec 30, 2014
VERY expensive for a view of the parking garage. Room was clean and staff was friendly. Convenient location to Riverwalk and Alamo.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome hotel!

Posted Dec 29, 2014
This hotel is perfectly located. The staff are all wonderful and the views are amazing.
3 out of 5
by A verified travelerfrom Houston

Nice, but needs updating

Posted Dec 28, 2014
Pros: Location
Cons: updating, maintainance
Location: It is well situated for the Riverwalk
When we arrived at the hotel, I had high hopes. We had stayed at the Westin in Dallas many years ago, and had a wonderful experience. When we arrived at the Westin in San Antonio, the Lobby was beautifully decorated for Christmas. We had tried to have phone conversations with the concierge before our arrival, in order to make dinner reservations and to ask about boat cruises. We couldn't seem to catch the concierge and when we did (after arrival) the old man was not very helpful and basically ignored my husband when he approached the desk. There was a long line for check-in, but the staff were friendly. We had booked a Deluxe room, but I have yet to find anything "deluxe" about it. I suspect we were not given a deluxe room. All in all, our stay was okay, but we did not take advantage of any of the facillities.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

RIght on the riverwalk.

Posted Dec 24, 2014
Location: centrally located to all downtown attractions
Entire stay was great until saturday night. It was the weekend before Christmas. There was a large wedding and two parties on the ballroom floor. We stayed on the next floor. The music was so loud we had to stay up until midnight. The music stopped at midnight exactly. The Hotel compensated us for the inconvenience.It was recommended by the hotel staff to request a higher floor during holiday season saturday nights. Other than that, the Westin is a first class hotel in all other ways.