Ratings based on 1,130 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2014
Pros: Friendly staff and comfortable accommodations.
Location: Located on the Riverwalk near lots of entertainment and restaurants.
Staff is super friendly and professional. Great location and comfortable rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on the river

Posted Dec 1, 2014
Pros: Comfort of room
Cons: More of a variety of food
Location: Riverwalk
Comfortable and very attentive staff with excel land maid service
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Edinburg

Constable

Posted Dec 1, 2014
The snack bar was dusty,boxes had a sticky film of dust.but besides that it was a very good experience.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Texas

Customer Service Above and Beyond

Posted Dec 1, 2014
Pros: The location on the river - quite and out of the way of the common fodder. The outdoor seating allowed me to sip wine and not be ogled.
Cons: Housekeeping complete a safety walk through with cord / outlet standards. Wouldn't take but 1 min as they cleaned.
Location: The location perfect for those wanting away from the hustle and bustle but close enough to get there. Restaurants less than 5 min walk.
The main note I have about this hotel is their customer service. Out of the dozen staff we encountered, only one individual skirted the edge of rudeness and that was at checkout. However, she was not unprofessional or disrespectful; simply not the caliber of the other employees. From the decor (simple yet elegant) to the comfort, this hotel was a nice surprise. I felt like a princess. Only a few areas on which one could work: outlet plug behind table hanging from wall exposing wiring. Safety issue. Parking conundrum: you either pay for valet parking or you drive around the city block to locate an offsite parking area and then tote luggage across the street. Either way, you are forced to walk to get your car. The cost is more than 1/2 off of the valet parking but for the vulnerable (older population), the valet parking may be the only option. We are young and fit so we parked and walked. Lastly was the apathetic check out service individual. Disingenuous is probably a more accurate term. It showed. Overall stay was very pleasing and I wish I could give a true 4.5.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nothing to blame

Posted Nov 29, 2014
Location: Right next to riverwalk. Parking garage across the street with 16usd/day rate
All are as expected, but not exceeding our expectations.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom tx

Great rooms, great location

Posted Oct 28, 2014
Pros: Location, shower, beds
Cons: Free wifi
Location: On the Riverwalk, close to the Alamo, mall, and theaters.
Very clean comfortable room, loved the rainfall shower. Great location right on the Riverwalk, walking distance from lots of restaurants and sights.
4 out of 5
Recommended
for Families
by A verified travelerfrom Central Texas

Nice, medium priced hotel right on Riverwalk.

Posted Oct 27, 2014
Location: Located at far end of riverwalk. Fairly quiet. Make sure you ask for river side room if you don't want to hear the road noise at night.
Mostly good. Tried to charge for in-room wi-fi access. Had to call front desk to remove Wi-Fi charges. Was also charged for "honor bar" where tee, coffee, and other things are available. We did not use any of it, but were charged $50 for it. We had to call after getting final receipt by email.
2 out of 5
by A verified traveler

Never again

Posted Oct 21, 2014
Pros: That there are many other hotels right next door
I always stay at Westin's everywhere I travel. I will never again stay at the Riverwalk Westin again. The head board rattled all night. Called the manager to let him no and he never called back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Harlingen, TX

Excellent river and city location

Posted Oct 6, 2014
First class. From the moment we arrived til the second we departed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kensington, CA

Excellent hotel located on the Riverwalk.

Posted Oct 3, 2014
Pros: The location is perfect, rooms are large and comfortable.
Cons: Access to Wifi is cumbersome. It took significant help from the IT department to Get my iPad connected. Wifi also should be free in such hotel.
This hotel is perfectly located if you are staying a few days in San Antonio. It is located on the Riverwalk making it easy to find a dinner location and entertainment.