Reception

Reviews of Super 8 by Wyndham San Antonio Airport North

2.5 out of 5
Super 8 by Wyndham San Antonio Airport North
15314 San Pedro Avenue, San Antonio, TX

Reviews

7.0

Good

Rating 10 - Excellent. 319 out of 1000 reviews" "
Rating 8 - Good. 250 out of 1000 reviews" "
Rating 6 - Okay. 176 out of 1000 reviews" "
Rating 4 - Poor. 122 out of 1000 reviews" "
Rating 2 - Terrible. 133 out of 1000 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Heather

Traveled with partner
Disliked: Amenities
No one was at the desk when I needed to check in. Room was clean, but old. The shower handle was stuck, so I was unable to shower. The breakfast was pathetic.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Heather, We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Your comments will be shared with our team for further review and improvement. We strive to enhance our guests' experience and hope you will give us another opportunity to exceed your expectations in the future.

8/10 Good

Jordan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I had no complaints. Just needed a bed and shower and back to work.
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Jordan,We're glad to hear that we were able to provide you with a comfortable stay that met your needs. If you ever require accommodations in the future, we hope to welcome you back.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Very quite with clean rooms.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Laura,We are delighted to hear that you found our hotel to be quiet with clean rooms. We strive to provide a peaceful and comfortable stay for all our guests. If you ever choose to stay with us again, we hope to exceed your expectations.

10/10 Excellent

Lolita, Irving Tx

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will always stay there every time I visit San Antonio love it the workers are very nice I love the whole staff
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Lolita, Thank you for sharing your positive experience with us! We greatly appreciate your kind words about our staff and are thrilled to hear that you enjoyed your stay. It would be our pleasure to welcome you back on your next visit to San Antonio.

10/10 Excellent

DeeAnne

Traveled with family
Liked: Cleanliness, staff & service
Everything was great
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello DeeAnne,Thank you for your positive feedback! We're thrilled to hear that everything was great during your stay. We strive to provide the best experience for our guests and it's rewarding to know that we succeeded. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Cesar

Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Cesar,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. If you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

2/10 Terrible

verenice

Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello verenice,We apologize for any inconvenience you may have experienced during your stay. We value your feedback and would appreciate it if you could contact us directly to share any specific concerns you may have had. We genuinely want to address any issues and make improvements for future guests.

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Mark,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Carlos,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. We appreciate your positive rating and hope to welcome you back in the future for another great stay.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 16, 2023
Hello Sarah,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a fantastic experience. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

2/10 Terrible

Yong

Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Yong, We're sorry to learn that you did not have a satisfactory experience during your stay with us. We would appreciate it if you could provide us with more details about your stay so that we can address any concerns you may have had. Please reach out to our hotel directly so we can assist you further. We value your input and hope to have the opportunity to make it right.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean and quiet hotel
Stayed 1 night in Sep 2023
Response from Manager on Nov 29, 2023
Hello Natalie,Thank you for sharing your feedback on our hotel. We're glad to hear that you found our property to be clean and quiet. Providing a peaceful environment for our guests is one of our top priorities. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future.

2/10 Terrible

Jim

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing it had cockroaches the full breakfast was cereal and one waffle machine
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Jim, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for any inconvenience caused by the pest issue encountered. We take such matters seriously and have taken appropriate measures to address it. As for the breakfast options, we appreciate your input and will certainly consider expanding our offerings for the future. Your comments are valued, and we hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 Excellent

ANH

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Manager on Nov 4, 2023
Hello ANH,We appreciate you taking the time to leave a review during your stay with us. We are sorry to hear that you encountered some issues and regret any inconvenience caused. We value your feedback and will use it to improve our services. If there is anything further we can assist you with, please do not hesitate to reach out to us.

6/10 Okay

Arlene

Stayed 2 nights in Sep 2023
Response from Manager on Oct 7, 2023
Hello Arlene, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on Oct 1, 2023
Hello Teresa,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean. Loved the vanity mirror. Will be our hotel of choice from now on.
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hi Maria,Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excellent

Lolita, Irving Tx

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel to San Antonio often. This hotel was very nice and clean. Thank you so much and we will be back!!!
Stayed 2 nights in Sep 2023
Response from Manager on Sep 18, 2023
Hello Lolita,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Friendly staff. Very clean rooms. Highly recommend.
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hello Hector,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff. We hope to see you again in the future.

10/10 Excellent

Dorothy

Stayed 1 night in Sep 2023
Response from Manager on Sep 7, 2023
Hello Dorothy,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

Terence, Nuneaton

Noisy air-conditioner
Stayed 2 nights in Aug 2023
Response from Manager on Sep 2, 2023
Hello Terence,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

Christina

Traveled with group
Liked: Cleanliness, staff & service
Dont suggest if you need special accommodations
Thier mobility shower was supposed to have a bench. Bench was not available. The room was okay they didnt have the ac on before we checked in so it was blazing hot in there.
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Hi Christina,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

10/10 Excellent

Julie

Stayed 1 night in Aug 2023
Response from Manager on Sep 17, 2023
Hello Julie,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 Excellent

Felipe r

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio el hotel sin duda me quedaria una vez mas
Stayed 1 night in Aug 2023
Response from Manager on Aug 16, 2023
Hello Felipe r,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 12, 2023
Hello Christina,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Samuel

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked that there was no drive through traffic. The room was a bit muggy and bedding needs to changed out, which had burn marks on it; along with room to be cleaned a bit more thoroughly.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 10, 2023
Hello Samuel,Thank you for sharing this experience with us. We truly value you feedback with regards to our room and your insights regarding our bedding. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 Good

Cynthia

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Aug 2023
Response from Manager on Aug 10, 2023
Hello Cynthia,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

Crusita

Traveled with family
Stayed 1 night in Aug 2023
Response from Manager on Aug 12, 2023
Hello Crusita,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Quirina

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in. Great attitude and service.
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hello Quirina,Thank you for taking the time to share your comments regarding our service. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Okay

Amanda

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Manager on Aug 7, 2023
Hello Amanda,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Ruben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel at a great price!
Great hotel, always enjoy my stay. The family owned establishment always exceeds expectations when it comes to customer service and hospitality. Great prices and super clean rooms every time!
Stayed 1 night in Jul 2023
Response from Manager on Aug 6, 2023
Hello Ruben,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our service. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Roberto

Stayed 3 nights in Jul 2023
Response from Manager on Aug 25, 2023
Hello Roberto,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

4/10 Poor

Judy

Stayed 2 nights in Jul 2023
Response from Manager on Aug 17, 2023
Hello Judy, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Rebecca

Traveled with family
Stayed 1 night in Jul 2023
Response from Manager on Jul 29, 2023
Hello Rebecca,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Connie

Stayed 1 night in Jul 2023
Response from Manager on Aug 15, 2023
Hello Connie,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very peaceful place
It was peaceful and quite, work staff were all polite and helpful
Stayed 1 night in Jul 2023
Response from Manager on Jul 21, 2023
Hi Chris,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Choice
Fast, friendly check in. Hotel smells great. Clean, updated room. Cold AC. Comfortable beds and pillows. Clean pool. Safe, very lighted parking. Good breakfast...Waffles, toast, cereal, juice, and coffee. Great choice for the price. Good location. Will be back.
Stayed 1 night in Jul 2023
Response from Manager on Jul 19, 2023
Hello Armando,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice and clean! Easy booking as well, had to do same day booking and had no issues.
Stayed 1 night in Jul 2023
Response from Manager on Jul 19, 2023
Hello Valeria,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

2/10 Terrible

Fanicia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room smelled dirty and smoke.Bed looked like if it was slept on asked for another room and unfortunately they didn’t have another one available,but I was given clean sheets.I did not have any choice but to stay there.
Stayed 1 night in Jul 2023
Response from Manager on Jul 16, 2023
Hello Fanicia,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 Excellent

Joe

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great A
Stayed 1 night in Jul 2023
Response from Manager on Jul 16, 2023
Hello Joe,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff, facilities, ease of check-in/out, breakfast, coffee, pool, & area close to stores and restaurants. A
Stayed 1 night in Jul 2023
Response from Manager on Jul 16, 2023
Hello Joe,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff and comments about our area. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello Nelson,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities
Na
Stayed 1 night in Jul 2023
Response from Manager on Jul 14, 2023
Hello Charles,Thank you for your review and comments regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Bert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Manager on Jul 14, 2023
Hello Bert,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

jeannette lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 9, 2023
Hello jeannette lee,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

cortney

Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hello cortney,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

6/10 Okay

Alfredo

Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Hello Alfredo, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Palmira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Jul 2023
Response from Manager on Jul 5, 2023
Hello Palmira,Thank you for sharing your experience. We truly appreciate the insight regarding our service. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 Good

Melissa K

Liked: Cleanliness, staff & service, property conditions & facilities
Property well taken care of. While I didn't use (other than to swing for a bit), I loved the bbq pit area. Everyone I ran into seemed genuinely friendly. Lobby recently updated and smelled great. Rooms still slightly dated. Bedding clearly in need of help. I spilled water and used a bath towel to clean up and the dirt that came up with it from the carpet was unreal. My stay was otherwise pleasant. Definitely dog friendly. No problem with service animals... several dogs present the night I stayed.
Stayed 1 night in Jun 2023
Response from Manager on Jul 5, 2023
Hello Melissa K,Thank you for taking the time to share. We appreciate your feedback regarding our area and also our service. We hope to someday have another opportunity to host your stay.

2/10 Terrible

Lori

Liked: Cleanliness
Disliked: Property conditions & facilities
I was very disappointed to be given the wrong address to the hotel that I booked. I was sent to San Antonio's downtown hotel that woman sent me to one on Roland street. Which was incorrect. Huge waste of time & gas
Stayed 1 night in Jul 2023
Response from Manager on Jul 4, 2023
Hello Lori,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.