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Reviews of Residence Inn by Marriott San Bernardino

3 out of 5
Residence Inn by Marriott San Bernardino
1040 Harriman Pl, San Bernardino, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 186 out of 325 reviews" "
Rating 8 - Good. 74 out of 325 reviews" "
Rating 6 - Okay. 24 out of 325 reviews" "
Rating 4 - Poor. 11 out of 325 reviews" "
Rating 2 - Terrible. 30 out of 325 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Phillip L. on Apr 9, 2024
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. The staff made everything easy, they were funny, helpful, thoughtful and even made getting coffee at 5 am a good experience.
Stayed 1 night in Apr 2024
Response from Phillip L. on Apr 9, 2024
Thank you so much for your feedback! We hope to see you again soon!

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was having to pay to park my rental car. Have never had to do so before. However, keeping the car safe wasn't a concern as the parking lot seemed to be well lit.
Stayed 1 night in Apr 2024
Response from Phillip L. on Apr 9, 2024
Thank you so much for your feedback. We do hope to see you again soon!

10/10 Excellent

Keyla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and the staff was very nice and welcoming.
Stayed 1 night in Apr 2024
Response from Phillip L. on Apr 9, 2024
Thank you so much for your feedback! We hope to see you again.

6/10 Okay

Mark, lawton

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Phillip L. on Mar 13, 2024
Thank you for your feedback.

10/10 Excellent

Kisha

Stayed 1 night in Mar 2024
Response from Phillip L. on Apr 9, 2024
Thank you so much for your feedback! We hope to see you again soon!

10/10 Excellent

Mark, lawton

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is amazing!
Stayed 1 night in Mar 2024
Response from Phillip L. on Mar 6, 2024
Thank you so much for the feedback! We will make sure to share this with the staff, and we hope to see you again soon!

2/10 Terrible

Mealy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very terrible and dishonest. Truely very disappointing. Cancel my reservation due to the fact that my cashapp visa card wasnt a "real bank card" and to top it off, wouldnt refund my money! Honestly, for being that highly prolific rating, really turn out to be a waste of space dishonest business!
Stayed 1 night in Feb 2024
Response from Phillip L. on Feb 29, 2024
I am so sorry that we were unable to accept your prepaid Cash-app card per policy. I definitely understand your frustration, and thank you for the feedback.

6/10 Okay

STANLEY A HUBBARD

Stayed 6 nights in Feb 2024
Response from Phillip L. on Feb 29, 2024
Thank you for your feedback.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Feb 2024
Response from Phillip L. on Feb 12, 2024
Thank you so much for the Feedback! We hope to see you again soon!

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy check in process
Stayed 1 night in Jan 2024
Response from Phillip L. on Jan 31, 2024
Thank you for your feedback! We hope to see you again soon.

6/10 Okay

Danilo

Traveled with family
Liked: Staff & service
Warning should have been posted.
The renovations was still going on and the eating area wasn’t available or was breakfast. I wish this was conveyed on the site so I knew to go somewhere else that did have breakfast available. I was there with my 6 year old by myself and when a six year old gets hungry, they get hungry. There was also a sign up for a prize if you find rubble the paw patrol pup. My daughter was very happy to try to find rubble and even asked but we did not get any help except for “oh just find him somewhere!” Yah sure with the renovations going on, not very safe.
Stayed 1 night in Jan 2024
Response from Phillip L. on Jan 8, 2024
Thank you for your feedback. We did have the option to close breakfast completely during the lobby portion of our renovation but we actually opted to hold breakfast in our meeting space with options to take back to the room and we do have signs posted throughout the building. I apologize if this was not relayed to you at checkin however.

10/10 Excellent

Charlmagne

Stayed 2 nights in Jan 2024
Response from Phillip L. on Jan 8, 2024
Thank you so much for the feedback. We hope to see you again soon!

10/10 Excellent

Clement

Stayed 1 night in Jan 2024
Response from Phillip L. on Jan 8, 2024
Thank you so much for the feedback. We hope to see you again soon!

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware
Terrible very disappointed
Stayed 1 night in Jan 2024
Response from Phillip L. on Jan 8, 2024
We apologize that this was your experience.

10/10 Excellent

Richard

Traveled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Phillip L. on Jan 8, 2024
Thank you so much for the feedback! We hope to see you again soon!

2/10 Terrible

Traon

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
When arriving the property charge a high deposit rate and also the room was not cleaned, dirty dishes and dirty napkins under sofa pillows, also mold inside freezer.
Stayed 2 nights in Dec 2023
Response from Residence on Jan 1, 2024
Thank you for the feedback. I know there were issues at check in that started the stay off on the rocky side. Hopefully next time we are able to give you a great experience like the ones you have had in the past with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Wonderful stay and ever employee was friendly and helpful. Only issue was the tv was not working on my last day. Still would recommend this hotel.
Stayed 2 nights in Dec 2023
Response from Sarah on Dec 29, 2023
Thank you for the feedback! We love hearing it! I am sorry your TV was not working.

2/10 Terrible

Beatrice

Stayed 1 night in Dec 2023
Response from Phillip L. on Jan 31, 2024
Thank you for your feedback.

10/10 Excellent

Anthony

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great stay and great breakfast
Stayed 1 night in Dec 2023
Response from Sarah on Dec 29, 2023
Thank you for the feedback! We love hearing it!

10/10 Excellent

Daniel

Stayed 2 nights in Nov 2023
Response from Phillip L. on Dec 21, 2023
Thank you so much for the feedback! We hope to see you again soon!

2/10 Terrible

Karina, Pico Rivera

Stayed 1 night in Nov 2023
Response from Sarah on Dec 29, 2023
Thank you for the feedback! I would love to hear more feedback about what went wrong to help correct it for the future.

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice room and Jose was very helpful at check-in.
Stayed 1 night in Nov 2023
Response from Sarah on Dec 4, 2023
Thank you so much for your feedback.

10/10 Excellent

Byron

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Phillip L. on Dec 21, 2023
Thank you so much for your feedback! We hope to see you again soon!

8/10 Good

Jose, Riverbank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sarah on Dec 4, 2023
Thank you so much for your feedback.

10/10 Excellent

Saul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We especially liked the room and indoor pool.
Stayed 1 night in Nov 2023
Response from Sarah on Dec 4, 2023
Thank you so much for your feedback. We love our indoor pool!

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sraah on Dec 4, 2023
Thank you so much for your feedback.

2/10 Terrible

Dan

Parking was ,$15 .. I thought I paid for all taxes and fees to Expedia. You must list additional fees to be fair.
Stayed 1 night in Nov 2023
Response from Sarah on Dec 4, 2023
Thank you for the feedback. Our parking fee is listed in the Expedia website and as pay on site

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean. Checking in was easy and enjoyed our stay.
Stayed 1 night in Nov 2023
Response from Sarah on Dec 4, 2023
Thank you so much for your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was beyond expectations
Service was really much better than expected. Really went out of their way especially to make the kids feel welcome.
Stayed 1 night in Nov 2023
Response from Phillip L. on Nov 21, 2023
We do everything in our power to make our humble hotel feel like a home away from home, for all our guests and we truly appreciate the Feedback! Hopefully we get to see you again soon!

8/10 Good

rebecca

Stayed 1 night in Nov 2023
Response from Phillip L. on Dec 21, 2023
Thank you for your Feedback. We hope to see you again soon!

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Phillip L. on Nov 21, 2023
Thank you so much for your feedback Chris! We home to see you again soon!

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great, room was wonderful. Lots of stuff close as well.
Stayed 5 nights in Nov 2023
Response from Phillip L. on Nov 21, 2023
Thank you so much for your feedback Robert! On behalf of the entire hotel team we look forward to seeing you again soon!

10/10 Excellent

Praveen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Phillip L. on Nov 6, 2023
Thank you so much for your feedback!

10/10 Excellent

Tanya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was incredible.
Stayed 7 nights in Oct 2023
Response from Phillip L. on Nov 6, 2023
Thank you so much for your feedback regarding your stay with us and our staff! We hope to see you again soon!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Location, comfort, ease of mobility, cleanliness; we had it all for this business trip
Stayed 5 nights in Oct 2023
Response from Phillip L. on Oct 26, 2023
Thank you for your feedback regarding your stay at our hotel and the surrounding area Michael. We hope to see you again soon!

10/10 Excellent

mason

Stayed 2 nights in Oct 2023
Response from Phillip L. on Oct 26, 2023
Thank you for your feedback! We hope to see you again soon.

10/10 Excellent

Ivella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Phillip L. on Oct 26, 2023
Thank you for your feedback! We hope to see you again soon.

2/10 Terrible

Eileen

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room had what appeared to be red dye or something red all over the floor and walls and shower area. It looked like a massacre happened. The a/c felt as if it didn’t work and it smelled like a transient lived in the room prior to my stay.
Stayed 1 night in Oct 2023
Response from Phillip L. on Oct 26, 2023
Thank you for your feedback Eileen. Rest assured a Massacre did not occur in this room. Unfortunately we did have a previous guest spill red hair dye in the bathroom area that will not come out of the carpet. Thank you for also bringing to our attention your concerns with the AC in this room. Our Maintenance person has been notified.Thank you again for the feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Mike S. At the front desk was amazing and helped soo much with making sure I was taken care of. He’s an amazing employee and now a good friend. 5 stars all around.
Stayed 1 night in Oct 2023
Response from Phillip L. on Oct 14, 2023
Dear Michael,On behalf of the entire hotel team, and especially Michael S., thank you so much for your feedback! We do everything in our power to make sure our rooms are clean and our staff is friendly, and positive feedback like this is truly motivating. We hope to see you again soon!

10/10 Excellent

Erik

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was awesome, we loved the full kitchen and dishes were provided. Indoor swimming pool was nice, and the staff were friendly and helpful.
Stayed 2 nights in Sep 2023
Response from Phillip L. on Sep 20, 2023
On behalf of the entire Hotel Team, thank you so much for your feedback Erik! We will make sure that the team receives this feedback, and we are so glad you enjoyed your time at the hotel.If you ever find yourself back in the area we would love to have you back!

10/10 Excellent

Alejandra

Stayed 1 night in Sep 2023
Response from Sarah on Nov 3, 2023
Thank you so much!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
It was a really lovely facility
Stayed 1 night in Sep 2023
Response from Phillip L. on Sep 14, 2023
On behalf of the entire Hotel Team, thank you so much for your feedbak! We hope to see you again soon!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Phillip L. on Sep 7, 2023
Thank you so much for your feedback! We hope to see you again soon!

6/10 Okay

John

Had to put sheets on sofa bed myself
Stayed 1 night in Aug 2023
Response from Phillip L. on Sep 7, 2023
Thank you so much for your feedback. This is standard practice at our hotel, however in the future let us know and if we have someone available who can help we can definitely see if this can be done.

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Phillip L. on Aug 23, 2023
Thank you so much for your feedback William! We are glad you enjoyed your stay and hope to see you again soon!

2/10 Terrible

Corey

Traveled with family
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Phillip L. on Aug 23, 2023
Thank you for your feedback Corey, we are sorry to hear your stay was anything less than excellent and hope that in the future you would give us another opportunity to really wow you!

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was very nice and tentative when we were in the pool by putting more clean towels for everyone. Every thing was nice and clean .
Stayed 1 night in Jul 2023
Response from Phillip L. on Jul 20, 2023
Thank you so much for your feedback regarding our staff and hotel. We hope to see you again soon Ana!

8/10 Good

Deborah

Stayed 5 nights in Jul 2023
Response from Phillip L. on Jul 20, 2023
Thank you so much for your feedback. We hope to see you again soon!

2/10 Terrible

Michelle

Stayed 1 night in Jul 2023
Response from Phillip L. on Jul 20, 2023
Thank you for your feedback. We are sorry that our hotel did not meet your standard during your stay, but we hope that in the future you would give us another chance to show you the great guest experience we strive to provide.