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Reviews of Casa Mexicana Hotel

3 out of 5
Casa Mexicana Hotel
28 De Agosto 1, San Cristóbal de las Casas, CHIS

Reviews

8.8

Excellent

Rating 10 - Excellent. 159 out of 287 reviews" "
Rating 8 - Good. 93 out of 287 reviews" "
Rating 6 - Okay. 24 out of 287 reviews" "
Rating 4 - Poor. 5 out of 287 reviews" "
Rating 2 - Terrible. 6 out of 287 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luis Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Hotel Casa Mexicana on Mar 17, 2024
Gracias esperamos verle de regreso pronto

10/10 Excellent

Lourdes

Stayed 7 nights in Dec 2023

8/10 Good

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities
Por el precio está bien, muy buena atención,
Stayed 2 nights in Sep 2023

10/10 Excellent

Jose

Liked: Staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jun 2023

8/10 Good

Mark

Stayed 7 nights in May 2023

2/10 Terrible

Enrique

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
the staff was so bad ,I do never come back.
Stayed 3 nights in Mar 2023

10/10 Excellent

Rodolfo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was close by within walking distance. I really enjoyed my stayed at casa mexicana
Stayed 4 nights in Mar 2023

10/10 Excellent

Edgardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic functionality
Charming hotel that combines the culture of Mexico with the international vibe of the city. Simple, yet it has everything you need - friendly service, comfortable beds, clean rooms, and reliable wifi. Sure, a little "rustic", but it also makes it charming.
Stayed 2 nights in Feb 2023

6/10 Okay

Harold

Stayed 3 nights in Feb 2023

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has plants and trees within an atrium. Old style comfort and great location within city. Staff was more than helpful. Jose was very helpful in assisting with all our touring plans
Stayed 10 nights in Jan 2023

10/10 Excellent

jeronimo

Stayed 1 night in Jan 2023

10/10 Excellent

nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful, very clean, loved room and balcony to rest after our adventures. Arrived late and desk gentleman waited for us and was very kind. We will stay here next time we go to to San Cris. Near everything!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Its a beautifull hotel in a great location.Staff were super helpful and friendly.I was sick my first day there and they even offer to go to the pharmacy for me. Only negative thing i would say is that my room was close to the stairs and reception ,so almost every morning got awaken up at 5/6am by people leaving the hotel or the cleaners strating their shift. But not the hotels fault. All in all ,stayed was great.i would highly recomended.
Stayed 4 nights in Nov 2022

10/10 Excellent

Jiro

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good locat
Stayed 2 nights in Nov 2022

8/10 Good

Enrique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very well located in the heart of a wonderful city
Stayed 2 nights in Nov 2022

10/10 Excellent

FLORIANNE, BLACKWOOD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly and professional staff.
Stayed 1 night in Aug 2022

10/10 Excellent

Jared

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great little place, excellent location! Street parking was easy on a weekday!
Stayed 1 night in Jul 2022

10/10 Excellent

David

Stayed 7 nights in Jun 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
I can say enough good things . Best value and location. Great service. Gorgeous hotel . Beautiful clean room . Good wifi . Loved this hotel
Stayed 2 nights in Apr 2022

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location. Very helpful staff . Gorgeous hotel . Loved it all
Stayed 2 nights in Apr 2022

8/10 Good

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel tiene cuartos limpios y bonitos, los baños no son muy amplios pero cumplen con lo necesario. Tiene estacionamiento gratis pero lo que no te dicen es que está a unas cuantas cuadras del hotel, y el huésped es el que tiene que ir a traerlo caminando si es que desea salir en coche, el hotel no cuenta con un servicio de valet parking para que alguien de ahí camine esas cuadras extra al estacionamiento. Fuera de eso me pareció todo muy bien por el precio de 700MXN la noche aproximadamente, y fue en temporada alta.
Stayed 1 night in Apr 2022

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, comfortable hotel
Stayed 5 nights in Dec 2021
Response from GTE. DE RESERVACIONES on Jan 11, 2022
GRACIAS POR SU COMENTARIO

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021

8/10 Good

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff
The hotel is very close to everything, it has parking two blocks away from the building. The staff was very helpful & nice, our room has two nice beds and was very clean including the bathroom. We stayed 2 nights but the second one we didn’t sleep at all because of the fireworks of a nearby church (its started al 8pm lasting to 1am and again started al 5am). This was the 3 time si SCC and this hotel is the best over the other 2. In general I recommend it.
Stayed 2 nights in Aug 2019

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and service. Staff were very friendly and helpful. Location was in the center of everything witbout being too crowded or noisy
Stayed 3 nights in Mar 2019
Response from GTE. RESERVACIONES Y VENTAS on May 8, 2019
racias por compartir su amable comentario, para nosotros fue un gusto haberle atendido, y más aún el saber que cumplimos con sus expectativas. Apreciamos su comentario ya que nos motiva a seguir con nuestros altos estándares de calidad en el servicio. Con agrado los esperamos en su próxima visita a San Cristobal de Las Casas, Chiapas.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from GTE. RESERVACIONES Y VENTAS on Jun 13, 2019
racias por compartir su amable comentario, para nosotros fue un gusto haberle atendido, y más aún el saber que cumplimos con sus expectativas. Apreciamos su comentario ya que nos motiva a seguir con nuestros altos estándares de calidad en el servicio. Con agrado los esperamos en su próxima visita a San Cristobal de Las Casas, Chiapas.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
The property is located in a very good location for toursits new to the area. Everything is literally walking distance from the hotel.The website despcription specifies that they have free parking. The parking lots are no where near the hotel. This a an issue becuase the raods are very reduced in this area. Also, the wifi signal to the room was very poor. I did not receive any signal throughout my stay. The conditions to the room was subpar. The fantasric part about this trip was the staff. Check in service was great. Staff helped carry luggage which was phenomal. Overall, the staff was the highlight of my stay here.
Stayed 1 night in Dec 2018
Response from GTE. RESERVACIONES Y VENTAS on May 8, 2019
racias por compartir su amable comentario, para nosotros fue un gusto haberle atendido, y más aún el saber que cumplimos con sus expectativas. Apreciamos su comentario ya que nos motiva a seguir con nuestros altos estándares de calidad en el servicio. Con agrado los esperamos en su próxima visita a San Cristobal de Las Casas, Chiapas.

10/10 Excellent

Jose E

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from GTE. RESERVACIONES Y VENTAS on Jun 13, 2019
racias por compartir su amable comentario, para nosotros fue un gusto haberle atendido, y más aún el saber que cumplimos con sus expectativas. Apreciamos su comentario ya que nos motiva a seguir con nuestros altos estándares de calidad en el servicio. Con agrado los esperamos en su próxima visita a San Cristobal de Las Casas, Chiapas.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Stayed 1 night in Sep 2018
Response from GTE. RESERVACIONES Y VENTAS on Jun 13, 2019
racias por compartir su amable comentario, para nosotros fue un gusto haberle atendido, y más aún el saber que cumplimos con sus expectativas. Apreciamos su comentario ya que nos motiva a seguir con nuestros altos estándares de calidad en el servicio. Con agrado los esperamos en su próxima visita a San Cristobal de Las Casas, Chiapas.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, great location, very friendly staff.
Stayed 3 nights in Aug 2018
Response from GTE. RESERVACIONES Y VENTAS on Aug 23, 2018
Gracias por compartir su amable comentario, para nosotros fue un gusto haberle atendido, y más aún el saber que cumplimos con sus expectativas. Apreciamos su comentario ya que nos motiva a seguir con nuestros altos estándares de calidad en el servicio. Con agrado los esperamos en su próxima visita a San Cristobal de Las Casas, Chiapas.

8/10 Good

Xochitl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018
Response from GTE. RESERVACIONES Y VENTAS on Aug 9, 2018
Gracias por compartir su amable comentario, para nosotros fue un gusto haberle atendido, y más aún el saber que cumplimos con sus expectativas. Apreciamos su comentario ya que nos motiva a seguir con nuestros altos estándares de calidad en el servicio. Con agrado los esperamos en su próxima visita a San Cristobal de Las Casas, Chiapas.

6/10 Okay

Pete, Missio tx

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Need improvements
Requested queen bed,double beds instead,poor lighting,not enough electric outlets,no ac no wifi,cramped room
Stayed 3 nights in Apr 2018
Response from GTE. RESERVACIONES Y VENTAS on Apr 24, 2018
We appreciate your comment. We regret not having met your expectations. Your comments are of high value because they allow us to improve our service. We hope to have your presence again and be able to serve you as you deserve.

10/10 Excellent

joe, boulder CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in vibrant neighborhood of San Cri
We arrived around 9pm, had a few delays en route, had no issues getting checked in. The garden courtyard leading to our room had some work going on but was still beautiful. We found a great restaurant next door, funky burrito, for my first night ever in Mexico it could not have been better. I felt welcomed by everyone I encountered, after most were sceptical of my girlfriend and I travelling though Mexico by ourselves. The hotel is just a block away from the street markets and many restaurants, coffee shops, and culture. We didn't make it to it, being on a tight schedule, but there was a carnival of sorts with a Ferris wheel as well. I would love to make it back to San Cristrobal for a longer time I would stay here again.
Stayed 1 night in Apr 2018
Response from GTE. RESERVACIONES Y VENTAS on Apr 24, 2018
Thank you for sharing your kind comment, for us it was a pleasure to have attended you, and even more to know that we fulfilled your expectations. We appreciate your comment as it motivates us to continue with our high quality standards in the service. We look forward to welcoming you on your next visit to San Cristobal de Las Casas, Chiapas.

4/10 Poor

suzanne

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
great position but VERY NOISY
position was fantastic that was the only plus to the stay...it was extremely noisy and staff didn't speak English and where not over friendly amazing city loved the place
Stayed 3 nights in Mar 2018
Response from Gte. de Reservaciones on May 6, 2018
Agradecemos su comentario. Lamentamos no haber cumplido sus expectativas. Sus comentarios son de alto valor ya que nos permiten mejorar nuestro servicio. Esperamos contar con su presencia nuevamente y poder atenderle como usted merece.

8/10 Good

H, El Paso, Tx

Liked: Cleanliness, staff & service
Excellent location
friendly staff, ok beds, but early in the morning they were some noises in the roof, excellent location.
Stayed 4 nights in Feb 2018
Response from Gte. de Reservaciones on Mar 22, 2018
Gracias por compartir su amable comentario, para nosotros fue un gusto haberle atendido, y más aún el saber que cumplimos con sus expectativas. Apreciamos su comentario ya que nos motiva a seguir con nuestros altos estándares de calidad en el servicio. Con agrado los esperamos en su próxima visita a San Cristobal de Las Casas, Chiapas.

8/10 Good

hector, el paso, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but pricy.
Nice hotel comfortable beds. But over priced. We had oportunity to see other hotels same condition but much less expensive
Stayed 9 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Center of town
We really enjoyed our stay at this hotel. The location was perfect for us.
Stayed 4 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best San Cristobal hotel
The room was very comfortable and conveniently located. I will definitely stay here again!
Response from Ventas Hotel Casa Mexican on Jun 5, 2017
Gracias por compartir su amable comentario, para nosotros fue un gusto haberle atendido, y más aún el saber que cumplimos con sus expectativas. Apreciamos su comentario ya que nos motiva a seguir con nuestros altos estándares de calidad en el servicio. Con agrado los esperamos en su próxima visita a San Cristobal de Las Casas, Chiapas.

10/10 Excellent

Petra, Arizona, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful historic building, green inner court
Perfect location for exploring the very walkable historic district and its many shops, restaurants and bars, yet when you step into the green inner courtyard it's like coming into a calm oasis from which the rooms accessed. (This is the hotel's second building across the street from the lobby main entrance). The staff was exceptionally wonderful, many of them multilingual and even studying my native German, and at night one employee would stay up in the courtyard despite the December cold to guard and help with the heavy wooden door, so I felt very safe there as a female traveling by myself. The entire area felt safe even late at night, and I returned on foot at 2:30am one night after a performance of one of my favorite bands at the nearby Cafe Bar Revolucion. The proximity to that bar was the reason for my choice of hotel, but the location felt safe enough to walk even longer distances at night. The breakfast at the hotel is excellent, and there is also a great little coffee shop next door. At night I turned on the little space heater in the room just for a short while before going to bed, worked fine. Next time I might ask for an upstairs room to have more daylight.
innner courtyard
view from main building
calm oasis
Response from GERENCIA on Dec 26, 2016
Hi, good afternoon, thank you for your comment, we hope to be back soon. We will continue to improve for you.

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great expect for Saturday night because our room shared a wall with a bar that was playing club music until 5AM.
Response from General Manager on Dec 26, 2016
Hi, good afternoon, thank you for your comment, we hope to be back soon. We will continue to improve for you.

10/10 Excellent

Marco, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recently remodeled
Great hotel and location! It is a few blocks from the plaza and main street with a lot of great restaurants and bars. For restaurants, try Cocoliche and Natura Organic. Also, don't miss Plaza San Agustín, a plaza with a lot of great food options at very reasonable prices.
Response from HOTEL CASA MEXICANA on Nov 24, 2016
Hi thanks for your comments we hope to come back soon !!!

10/10 Excellent

Gerardo, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Nice Hotel ++
Great Hotel. Highly recommend the tourists to stay in this Hotel. The rooms were clean, there was security in the Hotel, as well as outside the Hotel, helpful and courteous staff specially the front desk attendant his name is Cristobal Ignacio; as well as the night shift front desk clerk Orsoe Morales. Mario, Mateo, German were the "bag boys", they were fast and careful with our baggage. Our 10 day stay was fun, and relaxing. Big king beds, and quiet hotel the whole day and night. ++

10/10 Excellent

John , Fort Worth, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Mexicana
Good location, nice place. I will probably stay here again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service, great location
The hotel is in a great location, the bathroom was not entirely clean when we got there but we let the management know and they cleaned it right away. The restaurant offers very good breakfast items.Every one was friendly and helpful and the hotel has a nice mexican vibe.

8/10 Good

Claudia, Texas

Liked: Cleanliness, staff & service, room comfort
Very nice hotel
Nice colonial hotel very close in walking distance to all the downtown market

8/10 Good

Luis, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well localed hotel
Close to the center, nice and friendly staff ........