Deluxe Room | Down comforters, in-room safe, individually decorated
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Reviews of Villas Casa Morada

3.5 out of 5
Villas Casa Morada
Avenida Diego Dugelay 45, Barrio El Cerrillo, San Cristóbal de las Casas, CHIS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 30 out of 48 reviews" "
Rating 8 - Good. 14 out of 48 reviews" "
Rating 6 - Okay. 4 out of 48 reviews" "
Rating 4 - Poor. 0 out of 48 reviews" "
Rating 2 - Terrible. 0 out of 48 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew, Laguna Niguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at night the internet was very slow and not acceptable. We complained and they redid their entire internet, routers and all the following morning increasing speed by 70 times! Never seen that before!!!

8/10 Good

Giovanna

Liked: Cleanliness, staff & service, amenities
I like that it comes with a kitchen and small fridge, it was very quiet & the staff was very friendly, i do think for the price, they could improve their rooms a little, better Internet or Cable, at night when we would try to watch tv, it kept buffing to the point that sometimes you couldn’t make out a sentence or keep up with the show or movie the internet was the same would come and go, as well i would say it needs better quality lighting inside the rooms, outside in the lobby it all looks great but inside the rooms it can be a little dark and gloomy and i don’t mean the romantic dark kind. Also more selection at the restaurant, breakfast was included, but it gets old very fast especially if you are going for a longer stay ( 5 days) stay like we did ( 11). It is not very close to town but we didn’t mind the walk. The good things are it has a beautiful garden & our room had view to it, the staff is super friendly & great, the kitchen & fridge, and the chimney for fires. Overall it was a pleasant stay. Thank you.
Stayed 9 nights in Nov 2022

10/10 Excellent

Jose B

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very comfortable and beautifully designed. We loved the proximity to the main plaza and getting around. We definitely recommend to all.
Stayed 2 nights in Oct 2022
Response from Villas Casa Morada on Oct 27, 2022
We are very happy that your stay has been pleasant, for Villas Casa Morada our guests are the most important thing. We hope to see you again and have the fortune to host you Best regards

10/10 Excellent

Jharumi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto el lugar, muy acogedor y tranquilo el área. El servicio del staff muy amábles y atentos. Limpio, amplio y decorado muy estilo san Cristobal. Caminando está muy cerca del andador Guadalupe 👍 Y muy seguro caminar a toda hora.
Stayed 3 nights in Mar 2022

8/10 Good

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2022

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Rodo on Mar 23, 2020
Gracias por su calificación. Todos los comentarios de nuestros huéspedes nos ayudan a mejorar nuestros servicios.

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Villas Casa Morada on Dec 11, 2019
Estamos muy contentos de que si estancia haya sido placentera, para Villas Casa Morada nuestros huéspedes son lo mas importante. Esperamos verlo de nuevo y tener la fortuna de hospedarlo Saludos cordiales

10/10 Excellent

Verified traveler

Charming hotel, short walk to the centro. Rooms were nice and beautifully decorated. Having the extra living area/kitchen was great; allowed for more room even if we didn't use the kitchen much it was nice to have the option (and the refrigerator for drinks). Hotel was quiet. Staff was very friendly and helpful. Ate breakfast at the restaurant twice, while not quick, the service and food were great. Internet was good although much faster at night than during the day.
Stayed 5 nights in Nov 2018
Response from Andrea Medina on Nov 29, 2018
Thank you for your review its great to know you had a pleasant stay at our hotel, hoping you'll return back soon Your satisfaction is the most important thing for us!! Kind regards

8/10 Good

Eric, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, avoid eating breakfast there though..
A beautiful, quaint and rustic hotel not far from Calle Guadelupe and the town centre. Service and amenities were great; rooms were well appointed and spacious. The only downer for us was the breakfast.The food was awful. Liked the dining room and service though...

10/10 Excellent

Melissa, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel in Mexico!
Spent a week in San Cristobal and loved this hotel. It reminded me of being in Europe in the Alps. The room is amazing and it got cool enough the each night I was able to light a fire and enjoy the fireplace.

10/10 Excellent

SAM, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful hotel in the country.
We stayed here after a day of visiting the Lagos de Montebello. It was a wonderful end to the day. The pool was refreshing. The restaurant was good. Each room is unique and interesting.

10/10 Excellent

Barbara, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit far, but lovely 1Br apt!
We booked a Jr suite, with full fridge, coffee maker (coffee, sugar creamer supplied daily plus 2 bottles water)and microwave. Because it's about 6 blocks' walk from the popular walking street, we almost changed hotels the first day. Glad we didn't when my daughter got a bit sick,and happily rested there while watching Mexican TV and making herself tea. When our bus trip to Palenque was cancelled due to political roadblocks, they graciously put us back in our same room for an extra night, since it was still open. Very helpful staff. Lovely decor, but needs some soundproofing.The pretty stonework causes all sounds to echo and reach your room. Other noise came from 24/7 fireworks set off at nearby church, likely a problem everywhere in San C.

8/10 Good

Glen, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Know what you are getting for a bed.
We had a wonderful stay at this hotel with two comments. First Hotels.com indicated that there were queen sized beds here where in fact, the units with kitchens all have doubles or "matimonials". We are not used to the smaller bed, and had expected a queen. Second, the fireplaces, although they add a wonderful ambiance to the room, also feed the exhaust gases into the room itself rather than up a chimney. The room certainly heats up quickly, but one would not want to leave it on for long as the oxygen level would quickly drop.The staff was wonderful and the dining room provided a very good breakfast at a reasonable price.

8/10 Good

Juan, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but location is not conviniant
Very good service good rooms with small kitchen the food at the restaurant in average to poor and location is inconvininat due that is not with in walking distance of San Cristobal downtown

8/10 Good

Anne, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
The staff was very friendly and helpful. We were expecting a room and instead, we had a small kitchen, a charming little living space with a working fireplace, a small but adequate bedroom, a little balcony to sit on, a good bathroom and robes. Much more than we expected. It was cleaned immaculately each day. The only drawbacks I could point out were that the bed was only a double for two people which could be a little cramped and the hotel is in a fine location for anyone who can walk well, as it is just 9 short blocks down the the pedestrian street where all the activity is. However one person in our party was not able to walk well and it would have been easier for him to be closer to the pedestrian street. But as I say, if you are of normal walking ability it is a great location and just five minutes to all the action. I would definitely recommend this hotel.

10/10 Excellent

James, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and homely
A lovely and homely place to stay :) The photos don't do it justice!! The staff are wonderful! An overall class act with charm!!!

10/10 Excellent

Douglas B, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Nice little hotel situated about 15 minutes pleasant walk from town centre.Friendly attentitive staff

8/10 Good

Juan, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience for couples !!!
I went with my wife to spend new year, and we had a great experience, the hotel arrange a place so we can have a new year party, also they have a great cook, which gave us great breakfast and some dinners even though we ask for food that was not on the menu, they manage to get it from the town. Very nice experice. NOTE: The bed is very small, I was able to fit with my wife, but double check it as a recommendation to avoid surprises.

10/10 Excellent

Alex, San Diego, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous staff and beautiful hotel
We arrived to Villas Casa Morada late at night, after 14 hours of traveling, only to find that I made the wrong reservation and we couldn't get in until the following night. The staff were amazing! This was my mistake, but they still called and arranged for us to stay in another hotel, and even carried my suitcase on the walk to the other hotel! Then they allowed us to eat and drink in their restaurant that night even though I think it was already closed. Needless to say, their friendliness, helpfulness, and kindness was incredible. They were also super helpful and kind to our friend who stayed in another apartment. We stayed there for a week and I can honestly say it was one of my favorite places to stay ever. And I've stayed in a lot of places. We stayed in a two-bedroom apartment, and it was beautifully decorated and super comfortable. In fact, the whole place is beautiful. If I ever find myself back in San Cristobal, I know where I'll be staying.

10/10 Excellent

Kev Gunn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great staff
Very nice stay, easy, comfortable rooms and great staff. I Would stay again. AAA++

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Nice place. The only inconvenient is a rooster from the neighbors that sings in the night.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to downtown, but in quiet setting
Excellent service, friendly staff, and perfect location. This hotel was the best find during our trip, we really enjoyed having our own little villa close to shopping and services. The staff (Roberto) was amazing and he made us feel like visiting family.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Villas Casa Morada in San Crisobal - quiet comfort
This lovely hotel is perfect for a quiet getaway. Make breakfast in your kitchette and eat it on the balcony overlooking the garden and pear tree. Relax in front of the fire before bed. Restful, tasteful decorations and a cozy bed made this my favorite hotel in Mexico.

6/10 Okay

Carolyn, Australia

Liked: Room comfort
Casa Morada - an energetic walk to the centre
Our room was spacious - an entire junior suite - but with only a double bed which seemed incongrous. When we arrived the fridge had food and drink left-overs from the previous guests and the kitchen rubbish bin was full of their rubbish. The duty manager lifted the food and drink remains from the fridge but none of us thought to check the rubbish. We only discovered that it was full when we returned from sightseeing that night to be greeted by the bin odours. There appeared to be many better value hotels nearer the centre of town. We would definitely not stay here next time.

10/10 Excellent

Steve, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
This was a superb stay in every way. Service was as friendly and helpful as could be, room (more like a 2-bedroom apartment) was lovely, and grounds were beautiful. It was a 10-minute walk to the center of town, but utterly worth it.

10/10 Excellent

Neil, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Purple House - San Cristobal
Great value for money hotel. Stayed in a suite for one night, only regret is we didn't stay there longer. Loads of space in the room and only a few minutes walk from the centre of town. Lovely town and worth at least a couple of nights stay.

10/10 Excellent

Jorge

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel limpio y confortable .. personal muy atento
Stayed 1 night in Nov 2023

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho la amabilidad del personal
Stayed 1 night in Aug 2023

6/10 Okay

Leonel

10/10 Excellent

JOSE ANGEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SAN CRISTOBAL INCREÍBLE
Excelente ubicación a 700 metros de la zona de restaurantes y cafeterías de San Cristobal, villas muy cómodas con todo lo necesario para pasarla bien, equipada con chimenea. Buen servicio de restaurante.
Hermoso jardín interior.
Cual frío!
Stayed 6 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia en villas casa Morada
La villa esta muy bien para 4 personas nosotros eramos 3 y estuvo muy cómoda. El hotel es muy tranquilo y todo el personal es muy amable. Siempre hubo alguien para atendernos cuando lo necesitamos.Es una buena opción que no esta tan cerca del centro pero tampoco esta muy lejos caminando.
Stayed 7 nights in Nov 2019
Response from Villas Casa Morada on Dec 11, 2019
Estamos muy contentos de que si estancia haya sido placentera, para Villas Casa Morada nuestros huéspedes son lo mas importante. Esperamos verlo de nuevo y tener la fortuna de hospedarlo Saludos cordiales

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Encantador hotel para estancia en pareja centrico
El hotel y la estancia estuvo muy padre, fui unos días con mi esposa para conocer San Cristobal y el viaje nos resultó encantador. El hotel muy bonita la habitación lo recomiendo al 100, todo excelente la habitación encantadora y con unos detalles muy bonitos.
Stayed 4 nights in Oct 2019
Response from Villas Casa Morada on Dec 11, 2019
Estamos muy contentos de que si estancia haya sido placentera, para Villas Casa Morada nuestros huéspedes son lo mas importante. Esperamos verlo de nuevo y tener la fortuna de hospedarlo Saludos cordiales

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Esta muy bonito y comodo. Me hubiera gustado una mejor ubicacion.
Stayed 1 night in Oct 2019
Response from Angel Moreno on Oct 7, 2019
Estamos muy contentos de que su estancia haya sido placentera, siempre hacemos todo lo posible para que nuestros huéspedes vivan una experiencia inolvidable y la ubicación hace que la experiencia sea un poco mas privada y lejos del ruido del centro. Gracias por si preferencia. Le esperamos pronto.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un bonito hotel en san Cristobal. Muy buena opción para hospedarse y conocer la ciudad. La atención de su personal es excelente. Habitaciones cómodas y limpias.
Stayed 1 night in Jul 2019

8/10 Good

Norma, Nueva York, NY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Las instalaciones son muy buenas. Pero el servicio es excepcional! Especialmente Gaby que nos dio una atención de primera.
Stayed 2 nights in Mar 2019
Response from Andrea Medina on Mar 25, 2019
Es muy grato saber que nuestro equipo supero las expectativas de su servicio, para nosotros usted es lo mas importante. Gracias y lo esperamos de nuevo.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Falta de personal
No tienen personal suficiente
Stayed 1 night in Nov 2018
Response from Andrea Medina on Dec 7, 2018
Buenas tardes: Agradecemos su comentario pero no estamos seguros de a que se refiere con el, ya que de acuerdo a las áreas y tamaño de nuestro hotel no tenemos falta de personal. Si recibió algún mal servicio por alguno de nuestros colaboradores le agradecere me indique la falla y le aseguro que se corregirá en el momento. Usted es lo más importante para nosotros!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel, lo recomiendo
El hotel tiene una muy buena ubicación, ya que el no estar en medio de la zona turística te permite descansar y si quieres acercarte al pueblo sólo tienes que caminar unas cuadras.. Mi única recomendación para calificar como excelente al hotel sería que las camas no fueran matrimoniales, son muy chicas para dos adultos. lo demás es excelente, buen servicio, buen comedor y buenas instalaciones.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es excelente lugar, muy cómodo, limpio, el servicio y el personal muy amables. Muy recomendable.
Stayed 1 night in Aug 2017
Response from Recepción Hotel Villas Casa Morada on Aug 26, 2017
Gracias por tomarse el tiempo para comentar sobre la forma cómo lo atendimos. Trabajamos para mantener el nivel de servicio que usted aprecia y valora, y esperamos de corazón que su visita se repita pronto de nuevo.

10/10 Excellent

fernando, xlapa ver mex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buenos detalles atención muy amable. Buena disposición de todo su personal y en gral buen servicio y magnifica ubicación y limpieza.
Stayed 4 nights in Jul 2017
Response from Recepción Hotel Villas Casa Morada on Aug 26, 2017
Agradecemos que nos comparta su apreciación de nuestro servicio. Con mucho gusto lo atenderemos con la misma calidad en su próxima visita. ¡Lo esperamos con mucho gusto!

10/10 Excellent

Kristell, Tuxtla Gutiérrez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un maravilloso hotel cerca del centro
Un lugar maravilloso para pasarla en pareja o en familia, ya que posee cuartos verdaderamente amplios y equipados para pasar desde un fin de semana hasta una estancia de más tiempo, además de estar a solo 10 min del zócalo de la bella San Cristobal de las casas. Muy limpio, muy tranquilo y excelente trato del personal.

10/10 Excellent

Alex, Guanajuato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente hotel boutique en San Cristobal
Excelente hotel, confortable y agradable. Habitaciones espaciosas y con todas las comodidades. Buen restaurant

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

CHEN YUEH, Taiwan

Liked: Cleanliness, room comfort
飯店尚可
水壓不足,熱水供應大有問題

10/10 Excellent

alejandra , mendoza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
15 de septiembre en san cristobal
Increíble lo cálido y lindo que esta este hotel, pasamos unos dias fantásticos la Atención del personal es inmejorable La decoración y ambientación es muy bonita

10/10 Excellent

stefmexico, italia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comodo, limpio, architectura bonita
La ubicacion esta muy cerca de el centro, la architectura es muy bonita y parece un brinco en el pasado, sin embrago con limpieza y estado muy bueno

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Francisco Javier, Aguascalientes, MEX.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sitio de excepción en una ciudad excepcional
Es impresionante el cambio ocurrido en término de 30 años. Yo visité San Cristóbal de las Casas por vez primera, en el año de 1978. Ya era un enclave importante en la sierra chiapaneca, por su atracción socio-étnica en la región, y además un centro de encuentro clave para Los Altos de Chiapas; su pluralidad étnico-cultural era apabullante, su organización social de alto impacto; su vocación de cambio detonó una nueva realidad socio-política para México entero; y dió un campanazo sobre el tema de la globalización. El EZLN no se entiende sin su Historia anterior. Hoy, es un centro internacional, una vitrina para el mundo... Un espejo humeante, Tezcaltlipoca o Quetzalcoatl. Todavía no atino a entender e interpretar la mutación socio-cultural que ocurrió allí. Sus cafés tradicionales hoy tienen aroma europeo, es un escaparate mundial, pero ya no atino a ver su rostro indígena que está allí, pero no se ve allí. No dudo que ese rostro está en los parajes lodosos de su montaña; pero ya no está allí en la ciudad que fuera de los Tzeltales, Tzotziles, Tojolabales, Lacandones, Choles y Chamulas. Quizá la tumba de Tatic Samuel Ruiz, nos lleve a descubrir el rostro que está ahora embozado. Lugar y tierra de lo maravilloso-societal y etno-histórico. K'hermano Mayuk-Paco-Yajalón, 1978.

10/10 Excellent

Alain, Waterloo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une très bonne adresse
Parfait en tous points. Personnel très aimable et hôtel agréable et bien situé. Feu de bois pour soirées fraîches ...