Ratings based on 1,333 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Great stayPosted May 21, 2015
Great hotel. Will stay every time I come to the San Diego area.
for Couplesby A verified travelerfrom Massachusetts
Posted May 20, 2015
Cons: Go back to the old breakfast scheme..
I have stayed at this hotel for over twenty years, yes, I'm getting old.
for Everyoneby A verified travelerfrom Las Vegas
Great Hotel, Lousy Front Desk staffPosted May 18, 2015
Cons: Customer Service at front desk
When we arrived around 2:30 to check in there was someone standing at the front desk that did not greet us and when we finally said that we were here to check in he said that all the "reservationists" were on the phones in back and someone would be with us shortly. After about 15 minutes of standing there awkardly, a gentleman came out from the back and didn't even greet us or apologize for our waiting, he just started to converse with the guy that was standing there when we had arrived and then he asked for our name. Just very unfriendly, no customer service what so ever. The hotel itself was very nice and the room was very spacious and clean. The only other issue which wasn't really a big deal just seems very weird is that to get ice you would have to bring your ice bucket to the bar at the front desk and have the bartender fill it up for you.
Comment from Hotel Management
May 20, 2015 by Mike Ardelt, Hotel Management
Dear Desiree, Thank you for responding regarding your stay with us. I apologize that the Front Desk staff did not greet you with our usual friendly welcome. The person you encountered was a bellman that clearly needs additional training. I'm sorry that the clerk was not apologetic and friendly checking you in. I will address this with the Front Office. Unfortunately, there are no ice or vending on the floors, but we are happy to deliver ice to the rooms. I am glad to hear that you enjoyed the hotel and I hope that you will give us another try when you are in San Diego again. Sincerely, Mike Ardelt, General Manager
for Familiesby A verified travelerfrom California
Nice hotelPosted May 11, 2015
Pros: Comfortable bed and clean room
Cons: Every time you turned on the tv, the volume was super loud...soo irritating!
Location: Close to Sea World and the San Diego Zoo
Hotel was clean and comfortable with nice views of the marina and bay
for Everyoneby A verified travelerfrom Nelson, B.C.
I really enjoyed my stay and I loved the location.Posted May 11, 2015
Pros: Nice atmosphere, overlooking the marina, nice pool setting. The room was comfortable and the happy hour was great. I love the proximity to downtown.
Cons: My breakfast was cold, and my dinner could have been better.
Location: I liked that it was near the Bali Hai Restaurant with the world famous Mai Tai's
The Hotel was very nice and the setting was perfect. I really enjoyed this place and will go back for sure.
for Couplesby A verified travelerfrom St Louis metro
Nice Hotel, close to downtown San Diego + beachPosted May 11, 2015
Pros: Nice room, friendly staff.
Cons: Only the bath/sink configuration which surely won't happen. It was ok though,
Location: Ocean Beach, Old town not too far. Bay-front restaurants close.
Nice room with pretty harbor view. Enjoyed restaurants in closeby.
for Everyoneby A verified travelerfrom Seattle Wa
Beautiful Marina ViewPosted May 7, 2015
Pros: Had a lovely pool area. The hot tub was wonderful.
Cons: Can't think of anything
Location: There are other Restaurants within walking distance as well as the Hotel Restaurant which is very good. It also has a beautiful view of the Marina.
Had a wonderful stay at Bay Club. Our room had a balcony overlooking the Marina and the view was lovely. The room was clean and the staff pleasant. Had a free breakfast every morning in their restaurant that was delicious. Walked across the street to the beach and enjoyed the Harbor views. Would definitely stay there again.
for Everyoneby A verified traveler
On the bay in San DiegoPosted May 6, 2015
Pros: The location is quite.
Cons: Great just the way it is.
Location: See above.
A great location close to the city but far from the stress. A quiet pleasant location and great for boat lovers. Close to the airport and ten minutes by car to downtown. Rooms are of the older style but clean and comfortable. Has a great restaurant and room service if you prefer. Has an excellent courtesy vehicle at $10 a room to/from airport and downtown.
for Everyoneby A verified travelerfrom LA
Great HotelPosted May 4, 2015
Had a 2-night stay at this hotel. The room is clean and large. It has beautiful view. The hotel staff is friendly. Recommended this hotel
for Everyoneby A verified travelerfrom Denver, CO
Nice Location, good stayPosted May 4, 2015
Pros: convient location
Cons: update rooms..
Location: Downtown, beaches
Located on Shelter island. close to airport, downtown and beaches. Hotel staff was friendly, free coffee was nice and did morning walks on the trail along the bay before heading out for the day or a morning lounging by the pool. Room was good sized with a mini fridge and everything was well maintained but could use some updating (old tile, carpet, etc..). We did Mission beach and Gas Lamp district in the evening and were easy to access within 15 mins or so.... Was nice for the price and would stay again...