Desk, blackout drapes, rollaway beds, free WiFi

Reviews of Bay Inn and Suites at Seaworld

2 out of 5

Reviews

5.8
Rating 10 - Excellent. 139 out of 1000 reviews" "
Rating 8 - Good. 226 out of 1000 reviews" "
Rating 6 - Okay. 257 out of 1000 reviews" "
Rating 4 - Poor. 166 out of 1000 reviews" "
Rating 2 - Terrible. 212 out of 1000 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Front Desk on Apr 5, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

8/10 Good

Verified traveler

Disliked: Staff & service
Bad attitude
The hotel was as good ask you could ask for. Clean and neat. Beware of CERTAIN personnel. 3rd shift. I came to town at about midnight and after looking ALL OVER for a hotel that does not make you wait until 3pm (WTF??????) to check in I booked online and was turned away at 4am. Had to walk around until the office opened(?????).
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
PRICING?
Despite the mixed reviews, I usually have hardly any issues here, and it's so much so, that I dont even mind extending my stay if need be, but im always puzzled as to why sometimes they go from having a competitive rate, to suddenly be higher priced than even some nicer hotels? In which case, the obvious choice is just to check out and go to the other hotel, (which I do), but its still a bit of a hassle, when i couldve just stay put, especially with whats going on. But I do recommend it though, it does the job and the people running it are nice.
Stayed 3 nights in Mar 2020

10/10 Excellent

Justice, San Diego

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That property was 👍 nice. I was accommodated quickly and the staff was friendly and knowledgeable. A sure reccomendation
Stayed 3 nights in Mar 2020

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very friendly staff, clean rooms, and over all pretty quiet. Can’t beat the price! And you can carry your security deposit over each day you stay!
Stayed 2 nights in Mar 2020

6/10 Okay

Haley

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
I did not think it looked much like the photos. Not what I expected. Not terrible but our Uber driver from the airport warned us to be careful in that area once it was dark out
Stayed 3 nights in Jan 2020

6/10 Okay

Dan

Business traveler
Disliked: Staff & service
Stayed 1 night in Mar 2020
Response from Management on Mar 30, 2020
Thank you for staying with us. We appreciate the feedback.

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It had a pool. Parking was no problem. Property was well maintained. The sign was a little obscure. They added a deposit and additional charge of $14.95. You had extra rules that you had to sign upon checking in. The rooms had minimal furnishings. No coffee maker. Not noticeable from a distance. Good location to beaches and sea world. Lots of restaurants close by. ABSOLUTELY NO SMOKING ON PROPERTY. Had an elevator. Vent in the bathroom was extremely loud. Recessed lighting was very bright. Door to room was hard to push open. Rooms faced away from the busy street.
Stayed 3 nights in Mar 2020
Response from Management on Mar 30, 2020
Thank you for staying with us. We appreciate the feedback.

4/10 Poor

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel does NOT provide coffee
Stayed 1 night in Mar 2020
Response from Management on Mar 23, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2020
Response from Management on Mar 17, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Hongyan

Traveled with family
To Mach noisy
Stayed 5 nights in Feb 2020
Response from Management on Mar 11, 2020
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Lachae

Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2020
Response from Management on Mar 9, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jaime

Avoid it
I thought it would be worth the price given that I checked in after midnight. It wasnt. Athough my room was paid in advance a $5 service(what service) was added. A $100 deposit for incidentals also added. That deposit was held for 10 days despite being told it would be a 1 day hold. Its a bargain basement establishment without the bargain. Lackluster service, thin walls,poor bedding, the furniture and appliances are as old and rundown as the building itself.This review is about the hotel itself and I wouldnt recommend this hotel to anyone.
Stayed 1 night in Feb 2020
Response from Front desk on Mar 5, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price, great room, great location, great management.
Stayed 1 night in Feb 2020
Response from Management on Mar 2, 2020
We are happy that you enjoyed your stay. We appreciate your feedback.

2/10 Terrible

Briana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Management on Mar 2, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Marissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Wonderful service clean room beds are comfortable truly a lovely stay and can’t wait to go back again
Stayed 2 nights in Feb 2020
Response from Management on Feb 29, 2020
We are happy that you enjoyed your stay with us. Hope to see you very soon again. We appreciate your feedback.

4/10 Poor

Enrique

Liked: Staff & service
Stayed 1 night in Feb 2020
Response from Management on Feb 29, 2020
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No drawer space. Small tv. Refrigerator rusty and held together by tape in multiple areas.
Stayed 2 nights in Feb 2020
Response from Management on Feb 19, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We upgraded to a one bed room suite and it was beautiful, clean
Stayed 2 nights in Feb 2020
Response from Management on Feb 19, 2020
Thank you for staying with us. We are happy that you enjoyed your stay and upgraded room.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deceived by name
Very deceiving picture and name .it’s worth 50$ a night. Bad location. No elevator. Not even coffee. Terrible place.
Stayed 1 night in Feb 2020
Response from Management on Feb 19, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Management on Feb 19, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean & well cared for. There was parking underneath and restaurants close by.
Stayed 5 nights in Feb 2020
Response from Management on Feb 19, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Santos, San Francisco

Traveled with family
Liked: Staff & service
This place was in a great location. Lots of places to eat and shopping. Price for this location was great for the short stay we had. A few downside to the room, bedding needs updating. Our blanket was so thin that we had to use our personal blanket we had in our car for our road trip. The room had hardwood floors and it was a bit dusty and dirty. Overall great location, great price and would stay here again for our short trips.
Stayed 2 nights in Feb 2020
Response from Management on Feb 12, 2020
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Diego
Stayed here before, always clean and quite place, never a problem great Value
Stayed 3 nights in Feb 2020
Response from Management on Feb 12, 2020
Thank you for staying with us. We appreciate your feedback. Hope to see you soon

4/10 Poor

Verified traveler

Disliked: Cleanliness
Try to avoid it
Rooms are small. No carpet anywhere lot of dirt. Front office Is questionable there's one person that's great and that goes out of her way to help you. The others are just horrible. And the place is noisy walls are paper-thin. Only thing good there's a pool you can sit around. But they designed it worth. There's barely any sun that hits it.
Stayed 2 nights in Feb 2020
Response from Management on Feb 12, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2020
Response from Management on Feb 12, 2020
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location its perfect to go out and eat everything its close by walking
Stayed 2 nights in Jan 2020
Response from Management on Feb 12, 2020
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Dray, LA

Traveled with partner
Liked: Cleanliness, staff & service
Grounds were fine. Staff was fine. Parking was covered. Seemed safe. A few homeless in the area around hotel. The bed itself was comfy, but there wasn’t a comforter. Just a very thin sheet on top. The shower had no water pressure and was very disappointing. Did find a spider and a gnat in the room.
Stayed 2 nights in Feb 2020
Response from Management on Feb 12, 2020
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Management on Feb 12, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Eddie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel centrally located. Friendly staff.
Stayed 5 nights in Jan 2020
Response from Management on Feb 4, 2020
Thank you for staying with us. We appreciate your feedback and are happy that you enjoyed your stay.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Management on Feb 4, 2020
Thank you for staying with us. We appreciate your feedback and are happy that you enjoyed your stay.

2/10 Terrible

CHRISTINA

Traveled with family
Disliked: Property conditions & facilities, room comfort
Crazy lady in 221
This hotel has a permanent resident that receives vouchers from the county and calls individual rooms in the evening and early morning and harassed the guests complaining that they're making too much noise and hacking her son's online accounts and then has guy friends come over and start threatening to bring Hell's Angel groups over to take care of the issue
Stayed 1 night in Jan 2020
Response from Management on Feb 4, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveler

Disliked: Staff & service
Change my sheets!
I spilled something on my sheets cake back late had to go to office and get new sheets because housekeeper didn't touch the bed. I was told it was a non smoking property woke up to smoke coming in my bathroom.
Stayed 5 nights in Jan 2020
Response from Management on Jan 28, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is OK. You guys just take too long and putting $100 deposit back
Stayed 1 night in Jan 2020
Response from Management on Jan 28, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Martin, Quebec, Canada

Business traveler
Liked: Cleanliness, property conditions & facilities
Price was fairly good for basic need. Not a five stars establishment. Noisy between room walls. To sleep was perfect not for a vacation.
Stayed 1 night in Jan 2020
Response from Management on Jan 28, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Management on Jan 28, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Carol

Liked: Cleanliness, staff & service, room comfort
A little noisy but that’s to be expected when a strip club is across the street and a Marine Corps base close by
Stayed 1 night in Jan 2020
Response from Management on Jan 28, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2020
Response from Management on Jan 16, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Management on Jan 14, 2020
Thank you for staying with us. We are happy that you enjoyed your stay. Hope you come back soon

8/10 Good

NONE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok. I did not have an issue. You will have yo pay $4 a day as a service fee.
Stayed 2 nights in Jan 2020
Response from Management on Jan 14, 2020
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Ahsanul

Business traveler
Disliked: Property conditions & facilities
Room service only comes once. If you are not available at that time, there is no one later to make your room. Convinient location.
Stayed 5 nights in Jan 2020
Response from Management on Jan 14, 2020
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Amy

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
$100 hold on my card 10 days after checkout
Pros: clean, minimal, roomy, 2 large mirrors, tv elevated on a wall mount, good sheets, large mini fridge, microwave, hair dryer, tissues, nice TP, recessed ceiling lights, pool, hot tub, ice machine, snacks and bottled drinks for sale in lobby, central location, A/C and heat with fan unit Cons: strip club across the street. Ceiling lights were so bright that I only used the bathroom light. The alarm clock works but the music sounds like they're playing it in Morse code. No carpeting means you can hear everyone walking above and below you. My room door had a huge gap in the frame which let in light from the balcony overheads. Instead of a blanket they use a thin coverlet made to cool your body at night, but that's too cold in winter and regardless of wearing fleece to bed, I woke up cold all night. The fan unit draws air from outside. This means you'll get 50° air every few minutes between the heater turning on and off by the thermostat. There's also a strange wall unit behind the night stand which might be a WiFi range extender, but it blinks a large green light right next to your head all night. They don't serve even coffee or tea in the morning, much less a continental breakfast. Why I'll NEVER GO BACK: My online reservation was a reasonable rate, but upon check-in, they charged daily maintenance fees (maids are apparently not included in the room fee) and put a 10day $100 hold down (as a security deposit). Someone should explain industry standard charges to the owner.
Stayed 2 nights in Jan 2020
Response from Management on Jan 7, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero complaints
For a lower budget inexpensive hotel, I was pretty impressed by the cleanliness and friendly staff. Place also felt safe. Right in the middle of all the action. I’d definitely come back!
Stayed 2 nights in Aug 2019
Response from Management on Jan 7, 2020
We appreciate your feedback. Thank you for staying with us.

8/10 Good

Andy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was clean & comfortable
Stayed 2 nights in Dec 2019
Response from Management on Jan 7, 2020
We appreciate your feedback. Thank you for staying with us.

6/10 Okay

Leanne

Traveled with family
Liked: Staff & service
This hotel is a great example of you get what you pay for. It had a bed, sink, tub/shower and toilet. It is near the airport so you hear the airplanes every 15-20 min. No extras at all but sufficient for a decent night’s sleep.
Stayed 2 nights in Dec 2019
Response from Management on Jan 7, 2020
We appreciate your feedback. Thank you for staying with us.

4/10 Poor

DENNIS

Traveled with family
Disliked: Property conditions & facilities, room comfort
Poor quality mattresses, very rough towels, one shampoo and one bar of soap, bed slides easily on the floor
Stayed 2 nights in Dec 2019
Response from Management on Jan 7, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

ECHOES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities
Not the cleanest place to visit, both the hotel and surrounding areas. Would not recommend to any family with kids, due to the adult entrainment facility across the street. 1 staff member was nice, however the rest seem to be very contempt in not helping customers. All in all you get what you pay for. Cheap place ceap services. Only part that was degrading is when one of the staff members lied to me about their polices in reference to early check out, and when confronted her stories kept changing. No reason to lie, if it's in their policies it's there. Not a big deal just don't lie to people
Stayed 4 nights in Dec 2019
Response from Management on Jan 7, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Front Desk on Dec 18, 2019
Thank you for staying with us, we appreciate the feedback. We look forward to seeing you again.