Ratings based on 745 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Needs upgrades

Posted Apr 9, 2015
The little things inside the hotel were not working. For example the there was only really hot water coming out of the sink. Also, there was a table missing from the room, a lamp was on the floor. The air conditioning was set to a certain temperature, which still made the room hot. The toilet wouldn't flush, etc. also the complimentary breakfast did not fast good at all. I do have to say the staff was really nice and helpful
1 out of 5
by A verified travelerfrom HI

Don't stay here until it's fixed

Posted Apr 7, 2015
Pros: Nothing
Cons: Close it until the remodeling is finished
Location: Things to do? Get away ASAP
Bayside are you kidding? It's 6 blocks from the bay, nowhere near Lindbergh field, and at 10 PM, lost in a rented car, I had to call a cab to lead me to this poorly staffed flophouse that was under construction. Room temperature inadequate, teeth chattering all night, "heated pool" unavailable and breakfast had run out in AM. Most seriously night manager was surly, told me to park on 2nd floor and carry my own luggage down the steps. Might have worked but there were no spaces on 2 so I parked on 5. All the comforts of home!!! Way below par for a Best Western
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2015
The hotel is being remodeled, so it was a bit of a mess downstairs. The rooms were clean and comfortable though.
3 out of 5
by A verified travelerfrom Vancouver, BC, Canada

Best Western Plus this was not.

Posted Mar 31, 2015
Pros: Typical Best Western, clean.
Cons: Should not advertise as a PLUS hotel.
Location: location was great. we were busy the two days there including my running each morning along the water front.
Although renovations were underway, this was not the problem. Problem was this was not a PLUS hotel. They kinda missed that part.
2 out of 5
by A verified travelerfrom Yellowknife

Did not enjoy our stay

Posted Mar 27, 2015
Pros: Great restaurants in the area
Cons: Everything
We booked a non-smoking king room, once we arrived at the hotel we were told there was only smoking kings available. We ended up in a non smoking queen. The photos on the web site are nothing like the room, the room smelled stale, the room is old and out dated, the bed was old and needs to be replace. The pool area was very uninviting and dirty.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ingleside

Nice view

Posted Mar 27, 2015
Pros: Everything
Cons: Informing about the construction would have been nice.
Location: The hotel was central to everything and driving was easy to get in and out of the freeway
The hotel was very clean, easy check in and the location was perfect. The breakfast was always hot and a great variety.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Corpus Christi

Great view

Posted Mar 23, 2015
Pros: Everything
Cons: The only area we would have appreciated a heads up was on the renovation of the front of the hotel.
Location: Location is near so many attractions, Little Italy, The harbor, museums and plenty of restaurants.
Our stay at the hotel could not have been any better. From the initial call to the hotel for a shuttle, check in, questions about surrounding attractions, to check out, was smooth and seamless. The rooms, amenities, pool, hot tub and location were everything and more, we could have asked for. Our view of the harbor was breath taking and a pleasure to wake up to every morning.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
Pros: I like were it was located and the room was nice
Location: this hotel was near a couple of cool spots
was not happy about the hotel being under construction and not notified about it before staying there
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Salt Lake City

Nice Downtown Hotel

Posted Mar 10, 2015
The hotel is close to the water front and offers free shuttle service from the airport which is a plus. Once the construction of the hotel is finished I am sure that it will offer a better stay because there were a few inconveniences because of the construction.
4 out of 5
Recommended
for Everyone
by A verified traveler

construction?

Posted Mar 9, 2015
Pros: good location
Location: good
Did not know about the construction going on at the building