Ratings based on 1,660 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Beautiful view of the Marina, great location

Posted Sep 11, 2014
We were upgraded for free to a Deluxe room, overlooking the marina. The room was a little small, but the bathroom was updated and nice. The staff was really friendly and professional. The room was clean but the carpet needs more cleaning. Hotel outdoor pools and hot tubs are clean and very enjoyable.Great location, close to the airport and to all the landmarks.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel with easy access to San Diago down town

Posted Sep 8, 2014
Pros: Good location and easy access to and from San Diego. Fantastic views.
Cons: Qality of the food could be improved considering what you pay for the privilege of staying there.
Location: great location and easy accesses to the city and beaches.
Good Hotel and friendly staff. Breakfast good but dinner could be better. A touch expensive for dinner considering the quality is only average. Though not the Hotels fault, the US Navy are across the bay and it can be a touch noisy in the evening and into the night when they are helicopter training. Love walking along the shore in the morning before breakfast. Everyone is so friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Clean, peaceful hotel, next to the marina

Posted Sep 8, 2014
Pros: The staff were pleasant and the rooms in excellent condition.
I had a very enjoyable stay at the hotel - worth upgrading to the superior rooms with balconies - and the pool area/bar was very good also. The location was ideal for our trip as we were planning to split time between Ocean and Gaslamp areas but you will incur taxi charges accordingly. Best tip there is to download Uber. The 'green' serviced cars the hotel provides were often delayed and more expensive than normal taxis. Uber were quick, efficient and half the cost.
4 out of 5
Recommended
for Everyone
by A verified traveler from Gateshead UK

Californian Holiday.

Posted Sep 3, 2014
Pros: Location and swimming pools, very relaxing atmosphere.
Location: Just outside of downtown located on a lovely island, great views.
Lovely hotel in a wonderful location. We used the hotel as our base when we visited San Diego for 5 nights.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location, location, location...

Posted Aug 29, 2014
Beautiful property on Shelter Island. Everything you need within walking distance. Definitely a Best Western though... The standard rooms have been updated but still show their age. Staff was friendly but not very helpful. When checking in I told them that I was traveling with my husband and our six year old, they did not say anything about their amenities or the area. There are two pools on the property, a huge marina behind, a small beach and fishing pier across the street and several excellent restaurants in the area including the one at the hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Tx.

Great service and wonderful views

Posted Aug 28, 2014
Pros: The services; concierge, bellman
Cons: Better check-in process
Location: We had breakfast at the Lodge next door. Was fantastic. DelMar had a lot of restaurants; Jakes and Poseidon which were both on the water.
Our trip was fantastic and the hotel and service was more than we expected. However, there was a issue with our check-in and we had to wait for our room beyond the check-in time. With check-in at 4:00 (which is a late check-in), this should not have occurred. Very disappointing. One thing to note ... if you have a handicap sticker, you do not have to pay for the parking and can park in their handicap parking areas (if you can find a parking spot). This was not mentioned anywhere in the hotel information so we parked in their parking lot when we arrived. I found out only by mentioning handicap parking at the front desk after we had parking our car. Because we had parked in their parking lot and then had to get out of the parking lot to park in the handicap assigned space, we were given a parking card to swipe to get out of the lot, however, the parking card they gave us to exit the parking lot didn't work so we couldn't get out of the parking garage.
5 out of 5
Recommended
for Everyone
by A verified traveler from London, Great Britain

What a fantastic hotel, we will be back

Posted Aug 28, 2014
Pros: Location, atmosphere just about everything
The hotel staff kindly upgraded us to a suite on the second floor with a wonderful view of the marina. We found the staff throughout the resort to be friendly and helpful. I loved the restaurant where you could sit outside and enjoy the fabulous weather and the view of the marina. All of the meals we had were great. There is free parking across the road or you can pay for parking outside the hotel. The location is good with easy access to the airport and downtown. You can wonder out of the hotel and be walking along the water front in moments.
2 out of 5
by A verified traveler

On site construction made sleeping in impossible.

Posted Aug 28, 2014
The grounds were nice. The food ...below average. We did choose the water side and it was not a good experience.
5 out of 5
Recommended
for Families
by A verified traveler from Durham

Lovely hotel on the marina

Posted Aug 23, 2014
Pros: Everything would go back definitely
Cons: Started to charge for parking which would be a barrier to rebooking. One of the criteria for choice if hotel for us was free parking and free wifi
Location: On marina. Close to Cabrillo national park, worth a visit as vista is incredible. Don't miss San Diego zoo!
Very comfortable hotel. View of the marina fantastic. Adjustable bed hardness. Microwave and fridge in room. Laundry facilities available at good price. Pool comfortable temperature.
5 out of 5
Recommended
for Everyone
by A verified traveler

Unbelievable hotel

Posted Aug 23, 2014
Pros: everything
Cons: nothing
Booked on line while in Anaheim surpassed my expectations in every way . friendly staff great amenities a just perfect spot to get away from all the action . a short cab ride to the gaslight district made it a very nice stay I would certainly stay again