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Reviews of Best Western San Diego/Miramar Hotel

2.5 out of 5
Best Western San Diego/Miramar Hotel
San Diego, CA

Reviews

7.6

Good

Rating 10 - Excellent. 386 out of 1000 reviews" "
Rating 8 - Good. 283 out of 1000 reviews" "
Rating 6 - Okay. 157 out of 1000 reviews" "
Rating 4 - Poor. 88 out of 1000 reviews" "
Rating 2 - Terrible. 86 out of 1000 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Shabnam

Liked: Amenities
Needs more detail cleaning specifically in the tub area.
Stayed 1 night in Apr 2024

8/10 Good

Yuehong

Liked: Cleanliness, staff & service, property conditions & facilities
It is fine for me
Stayed 1 night in Apr 2024

4/10 Poor

Selena

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from JAC on Apr 10, 2024
Thank you for staying with us. We hope to see you again soon.

6/10 Okay

Francisco

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old property, very noisy. Couldnt sleep well because you hear everything including conversations from neighbors.
Stayed 1 night in Apr 2024
Response from JAC on Apr 9, 2024
Thank you for staying with us. We hope to see you again!

10/10 Excellent

Phuong Anh

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good
Stayed 5 nights in Mar 2024
Response from JAC on Apr 9, 2024
Thank you so much for staying with us and for the wonderful rating!! We hope to welcome you back again soon!

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is great to stay. The front desk receptionist Amanda is very sweet and always remembers her repeat guests. The breakfast is yummy!
Stayed 2 nights in Mar 2024
Response from JAC on Apr 9, 2024
Thank you so much for the shout out to Amanda!! We appreciate your feedback and hope to welcome you back soon!!

6/10 Okay

Claudia

Traveled with family and small children
Liked: Cleanliness, staff & service
Room was alright. What I didn’t like was you can hear people screaming outside your room at night trying to find their rooms. That was both night, ugh! Should post signs “keep quiet”. Also the phone rings at midnight for some strange reason. Almost gave me an heart attack when it rang so loud. I also read that in the reviews prior to booking. So wired. Forgot to mention to front desk. While you are taking a shower, the water turns warm then cold. Off and on. My kids only showered once during our two night stay because it was too cold. I thought that was wired too. Limited dining around. Breakfast was alright, had better. Convenient because it’s next to the freeway.
Stayed 2 nights in Apr 2024
Response from JAC on Apr 9, 2024
Thank you for staying with us. We are sorry to hear that we did not meet your expectations. This is not what we usually hear, so I hope you will give us another chance. Again, we appreciate your business and hope to see you again.

8/10 Good

Maite

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, good customer service. Pool wasn’t clean :( and yacuzzi out of service.
Stayed 4 nights in Mar 2024
Response from JAC on Apr 2, 2024
Thank you for staying with us and for the nice comments about my team! The spa has been removed and we are in the process of installing a fire pit. We hope to see you again soon!

10/10 Excellent

Sienna Aubrey

Stayed 1 night in Jan 2024
Response from JAC on Mar 31, 2024
Thank you for staying with us!! We appreciate your wonderful rating and we hope to see you again soon!

10/10 Excellent

Jessica, LOS ANGELES

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My stay had its ups and downs. The beds were comfy, and the location off the freeway was convenient, but parking was often full and felt unsafe due to people drinking in the lot. Breakfast was decent but lacked variety, and the unheated pool and off-limits jacuzzi were disappointing, not matching the advertised amenities.
Stayed 3 nights in Mar 2024
Response from JAC on Mar 29, 2024
Thank you for staying with us! We hope to welcome you back again.

8/10 Good

David J

Liked: Cleanliness, staff & service
telephone did not work properly and front desk would not forward calls to room.
Stayed 2 nights in Mar 2024
Response from JAC on Mar 29, 2024
Thank you for staying with us. We hope to welcome you back again.

8/10 Good

Ncki & Phillip

Business traveler, Traveled with family
Liked: Cleanliness
Good value with comfortable rooms and breakfast.
Stayed 1 night in Mar 2024
Response from JAC on Apr 9, 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Isela, Hawthorne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, accessible, affordable. Our door was a little hard to open and close but nothing we couldn’t handle
Stayed 1 night in Mar 2024
Response from JAC on Mar 27, 2024
Thank you for staying with us and for the wonderful rating! We hope to see you again soon!!

10/10 Excellent

Ericka

Liked: Amenities
Everything was good
Stayed 1 night in Mar 2024
Response from JAC on Mar 27, 2024
Thank you for staying with us and for the wonderful rating!! We appreciate your feedback and hope to see you again soon!!

10/10 Excellent

Mingcheng

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staffs are so friendly and effective
Stayed 7 nights in Mar 2024
Response from JAC on Mar 27, 2024
Thank you for staying with us and for the wonderful rating! We hope to see you again in the near future!!

6/10 Okay

David

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place is run down and old, cheaply renovated, the host was excellent
Stayed 2 nights in Mar 2024
Response from JAC on Mar 27, 2024
Thank you for staying with us. We hope to see you again.

6/10 Okay

Andrew, Las Vegas

Traveled with pets
Disliked: Amenities
Nothing to share
Stayed 2 nights in Jan 2024
Response from JAC on Mar 27, 2024
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Xiaoxiang, Pierrefonds

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, easy to highway 15
Stayed 3 nights in Mar 2024
Response from JAC on Mar 20, 2024
Thank you for staying with us and for the nice feedback. We hope to welcome you back again soon!

8/10 Good

rakesh

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The building is quite old but maintained very well. The rooms are ok for the given price range. breakfast had more choices than the other similar budget hotels.
Stayed 2 nights in Mar 2024
Response from JAC on Mar 20, 2024
Thank you for staying with us and for the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and the staff are friendly. Location next to an highway so it’s somewhat noisy.
Stayed 1 night in Mar 2024
Response from JAC on Mar 20, 2024
Thank you for staying with us and for the wonderful rating and comments. We hope to welcome you back very soon!

10/10 Excellent

Charise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JAC on Mar 20, 2024
Thank you for staying with us and for the wonderful rating! My team and I really appreciate it!! We hope to welcome you back soon.

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from JAC on Apr 2, 2024
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Luisa

Stayed 3 nights in Mar 2024
Response from JAC on Apr 2, 2024
Thank you for staying with us! We hope to welcome you back in the near future.

10/10 Excellent

Andrea, Phoenix

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really quite. Breakfast is pretty good. I also think having a washing machine on site is pretty convenient
Stayed 2 nights in Mar 2024
Response from JAC on Mar 14, 2024
Thank you for staying with us! We hope to welcome you back again soon!!

10/10 Excellent

Kathya

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, everything was well kept
Stayed 1 night in Mar 2024
Response from JAC on Mar 14, 2024
Thank you for staying with us and for the nice comments. We appreciate you and hope to see you again real soon!!

6/10 Okay

Christopher, Fullerton

Business traveler
Liked: Staff & service
Everything was in working order. The shower and bed were good. Property is a little dated and some areas weren’t very clean. Breakfast was ok but not great. Lots of noise from freeway but I slept ok.
Stayed 1 night in Feb 2024
Response from JAC on Mar 9, 2024
Thank you for staying with us and we hope to see you again.

8/10 Good

Xavier

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2024
Response from JAC on Mar 9, 2024
Thank you for staying with us and we hope to see you again soon!

8/10 Good

Samantha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, very limited parking, very busy area, convenient Starbucks, gas station and fast food. Clean enough, but not perfect.
Stayed 3 nights in Feb 2024
Response from JAC on Mar 5, 2024
Thank you for staying with us! We appreciate your feedback and hope to see you again soon!

2/10 Terrible

Axel

Disliked: Cleanliness, staff & service, property conditions & facilities
All bad
Response from JAC on Mar 3, 2024
We apologize for not meeting your expectations. This is not the kind of feedback we generally receive, so we hope you will give us another try to provide you with the kind of stay we are known for.

8/10 Good

Tom

Liked: Staff & service
Good location for ease of access but sits on top of two very busy streets. Staff great, breakfast and rooms adequate. I’ve had 3 stays there and will continue as it meets my needs
Stayed 1 night in Feb 2024
Response from JAC on Feb 29, 2024
Thank you for staying with us again! We look forward to your next visit.

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very spacious and clean! The breakfast is good and not overcrowded. The room WiFi is not suitable for remote work. The parking is free! I enjoy staying here while in San Diego!
Stayed 2 nights in Feb 2024
Response from JAC on Feb 27, 2024
Thank you so much for staying with us! We appreciate you feedback and hope to see you again very soon!!

6/10 Okay

Rubén

is close to air base marines.
Stayed 4 nights in Feb 2024
Response from JAC on Feb 27, 2024
Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Raymond, Nepean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. Good breakfast selection and setup. Good parking.
Stayed 7 nights in Feb 2024
Response from JAC on Feb 26, 2024
Thank you so much for staying with us and for the wonderful rating and great comments! We hope to see you again in the near future.

10/10 Excellent

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bed, delicious breakfast (i wish there was cream of wheat), thank you for iron and board!!
Stayed 2 nights in Feb 2024
Response from JAC on Feb 26, 2024
Thank you so much for staying with us! We appreciate the wonderful rating and nice comments. We look forward to seeing you again!!

4/10 Poor

Anet

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is in it’s lowest condition
Stayed 1 night in Feb 2024
Response from JAC on Feb 20, 2024
Thank you for staying with us! On behalf of my entire team, I do apologize for not meeting your expectations from a customer service standpoint, This is definitely not what I usually hear, however, I want you to know that your feedback is taken very seriously. We hope to see you again soon.

6/10 Okay

Christine

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Could have been better presented, room wasn’t perfectly tidy like you want it when you walk in so you feel good. Shower head had a leak and water was shooting up to the ceiling. Tub bottom had a big soft spot so you felt like you were going to fall through while standing in the shower, not exactly what you want to be thinking about while showering. Phone in the room didn’t work. Toilet was unusually noisy when running but thankfully it would eventually stop. TV remote/use was not easy, more frustrating and TV had a big line across screen and a glitch. These things should all be fixed before anyone has to “pay” to stay in this room. Overall the room was clean and the breakfast was good.
Stayed 1 night in Feb 2024
Response from JAC on Feb 20, 2024
Thank you for staying with us and for letting us know about the issues you experienced. I will be looking to make sure all them have been addressed. We apologize for not meeting your expectations, but we do hope you will give us another try.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
It was uncomfortable
Stayed 3 nights in Feb 2024
Response from JAC on Feb 20, 2024
Thank you for staying with us. We are sorry to hear we did not meet your expectations. We do appreciate your business and hope to see you again in the future.

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, amenities
Ok hotel. Right off the freeway. Bed was comfortable. Nothing fancy. The main issue was the toiltrr struggled to flush, the bathtub felt soft and for some odd reason the phone would randomly ring. Staff was super friendly, so that made it pleasent.
Stayed 1 night in Feb 2024
Response from JAC on Feb 20, 2024
Thank you for staying with us! We appreciate your feedback and we will be addressing the issues you have expressed. We hope to see you again in the near future.

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying here! The rooms are spacious and the breakfast area is excellent. I plan on staying here again because the experience staying here for one night is amazing!!
Stayed 1 night in Feb 2024
Response from JAC on Feb 20, 2024
Thank you so much for your awesome remarks! We look forward to welcoming you back again soon!!

8/10 Good

Yajaira Mabel Planell, Buffalo

Stayed 4 nights in Feb 2024
Response from JAC on Mar 23, 2024
Thank you for staying with us! We appreciate you and hope to welcome you back again soon!

8/10 Good

Zubair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 1 night in Feb 2024
Response from JAC on Feb 14, 2024
Thank you for staying with us. We hope to see you again soon!

8/10 Good

Frank

Liked: Cleanliness
Good for the price
Stayed 2 nights in Feb 2024
Response from JAC on Feb 14, 2024
Thank you for staying with us! We appreciate your business and hope to see you again soon!!

10/10 Excellent

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the bathtub, to soak in. I like your towels because they provide full coverage.
Stayed 1 night in Feb 2024
Response from JAC on Feb 14, 2024
Thank you for staying with us and for the wonderful rating!! We look forward to hopefully see you again in the near future.

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hole on the wall in the bathroom and spiderweb on the corner ceiling by the bed. Staffs are friendly.
Stayed 2 nights in Feb 2024
Response from JAC on Feb 14, 2024
Thank you for staying with us! We appreciate your time with us and we hope to welcome you back again soon.

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice!
Stayed 1 night in Feb 2024
Response from JAC on Feb 14, 2024
Thank you for staying with us! We appreciate your feedback and we hope to welcome you back again soon.

10/10 Excellent

Sean

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay! Good staff!
Stayed 4 nights in Feb 2024
Response from JAC on Feb 14, 2024
Thank you for staying with us! We appreciate your wonderful rating and we hope to welcome you back again soon.

4/10 Poor

Ankur

Liked: Staff & service
Disliked: Property conditions & facilities
Response from JAC on Feb 14, 2024
Thank you for staying with us! We hope to see you again in the near future.

8/10 Good

Mariela

Stayed 1 night in Feb 2024
Response from JAC on Mar 23, 2024
Thank you for staying with us and for completing our survey. We hope to see you again soon!!

10/10 Excellent

Bijan

Stayed 1 night in Feb 2024
Response from JAC on Feb 14, 2024
Thank you for staying with us! We appreciate your time with us and we hope to welcome you back again soon.