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Reviews of Candlewood Suites San Diego, an IHG Hotel

2.5 out of 5
Candlewood Suites San Diego, an IHG Hotel
1335 Hotel Circle S, San Diego, CA

Reviews

7.6

Good

Rating 10 - Excellent. 106 out of 301 reviews" "
Rating 8 - Good. 96 out of 301 reviews" "
Rating 6 - Okay. 51 out of 301 reviews" "
Rating 4 - Poor. 28 out of 301 reviews" "
Rating 2 - Terrible. 20 out of 301 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Nicholas, North Hollywood

Business traveler, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is this property is horrible... They tried to charge me three hundred dollars for my ada service dog... And the parking is not free... I do not recommend this place. They said they refunded me my money but they did not. I had to call expedia to get my money back because the hotel straight up lied About my money being refunded to me. The place right below called kings inn is much nicer, cheaper, and everyone is friendly and the hotel is always clean and always nice staff. I always feel safe and comfortable staying here.I would not stay anywhere else.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jason

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
We had a very disappointing stay. The room was falsely advertised as a 1 bedroom suite. When we got in the room, it was a studio suite. Therefore, I assumed we were given the wrong room. When speaking with the front desk staff, I was told that they have no one bedroom suites. For that reason alone, we will not be coming back nor recommending this hotel. Unfortunately, we had an even worse issue with our room. During our two night stay each night between around 10:30pm and 7am, there was a knocking sound coming from the ceiling. At first, I thought it was someone annoyingly banging a stick of some sort. Since it went on all night and there was sort of a pattern, I realized it could not have been coming from the actions of a person. Approximately, every 20 minutes, the knocking would continue for about 10-20 seconds. This made it difficult for my wife and I to fall asleep and woke us up throughtout the night. After the first night, I addressed it to the staff member, who all very nice, had no solution. The issue was kind of brushed off and the staff member said they would have someone look into it after our stay. We are exhausted from our stay and would not recommend staying there. Very disappointed!!
Stayed 2 nights in Mar 2024

8/10 Good

Rosby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I had issues with the card key! It took too many tries for it to get the door to open and 2 out 3 televisions where not working. Staff all wonderful, cheery and really good vibes. I got to see the cleaning ladies and they were very nice and polite! not to mention their bright smiles..
Stayed 2 nights in Mar 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

6/10 Okay

Sydney

Stayed 2 nights in Dec 2023

10/10 Excellent

Gerardo

Stayed 1 night in Dec 2023

10/10 Excellent

Araceli

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent
Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel circle location was very convenient only a few miles from Sea World and San Diego Zoo.
Stayed 5 nights in Nov 2023

4/10 Poor

BRITANY

Liked: Cleanliness
Breakfast was included as advertised.
Response from Candlewood Team on Oct 24, 2023
Good afternoon,I do apologize for any inconvenience and miscommunication but it is stated on our website that we are an extended stay property and we do not serve breakfast but we do sell breakfast items in our cupboard and provide coffee and tea 24/7 to all of our in house guest. Thank you so much for your feedback, we appreciate your business. Warm Regards,Candlewood Team

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covenant drive to Sea World
Stayed 3 nights in Oct 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Markus

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
We arrived at the hotel at 450 and there was a sign at the front desk stating that an employee had left and would return shortly. It was almost 30 minutes before an employee returned to the desk. The lobby also had a smell of urine from an animal. The beds we’re very very firm I know some people like that but it made for a hard night of sleep. The couch bed had also seen better days. When we turned on the ac unit a few ants crawled out so a little bit of a surprise. The hotel has very assessable parking and is close to most things.
Stayed 1 night in Sep 2023

10/10 Excellent

Steven, Fontana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s located in hotel circle, so it wasn’t that bad for a location. Got a room that’s pretty big and easy access from the parking lot to the room
Stayed 1 night in Sep 2023

8/10 Good

yousses, Los angeles

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff are amazing and helpful
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room.
Great place to stay in the San Diego area. Good facilities. Fantastic staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in at around 4:18 pm The front desk attendant Rosha. Sorry not sure how to spell his name, was wonderful, very helpful. To the point that assisted my husband who was unable to get off the recliner in the room. Good experience.
Stayed 2 nights in Aug 2023

4/10 Poor

Ryan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Worn out
Stayed 4 nights in Aug 2023

6/10 Okay

April

Stayed 2 nights in Aug 2023

6/10 Okay

April

Traveled with family
Disliked: Property conditions & facilities
Not really an Candlewood...
This may be a Candlewood now but it started it's life as some other motel (doors outside on the back which isn't seen on the photos). It's been remodeled - sort of - and the room was OK but not what we were expecting based on past Candlewood experiences. The staff were curt - and if you needed anything, YOU had to go to the desk and wait to get it from them. Oh - and parking is "available" but costs $10 per night. Really, for over $200/night, you can let me park in your designated (and not full) lot during my stay. Be aware of the elevator - it makes a large clunk at the start and end but got us there OK each time. The kitchenette in the room was somewhat sad - we had 2 of everything (2 bowls, 2 cups, 2 spoons, etc.) and four of us. Many of the drawers didn't stay closed so you had to watch your shins/thighs when you went by as they were rolling open. It suited our needs as we didn't spend much time there but definitely did not meet our expectations as a Candlewood hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Trinier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great, staff was pleasant
Stayed 1 night in Aug 2023

4/10 Poor

Tracy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beware if traveling with service animals
Traveling with the family and a service dog. Beware: They do not honor requests for service animals. Over the phone before booking and at check in everything was great. However, when checking out they tried to charge extra fees we were told twice previously did not apply. I provided our service animal credentials.
Stayed 3 nights in Aug 2023

4/10 Poor

Johnny

Stayed 1 night in Aug 2023

8/10 Good

Christine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Loved how the 2 suites were divided with 2 bathrooms.
Stayed 4 nights in Jul 2023

8/10 Good

Cherilyn

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a 2 bedroom suite. The beds were comfotable. I wish the lighting was a little brighter. our recliner and Office chair has definately seen better days. Free Laundry and ample parking were a plus.
Stayed 8 nights in Jul 2023

4/10 Poor

April

Stayed 7 nights in Jul 2023

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a last minute suite reservation. Great location, ample parking and suite was very nice. Highly recommend it for anyone who wants to feel like home while out on vacation.
Stayed 1 night in Jun 2023

10/10 Excellent

Nishchal, Fremont

Liked: Staff & service, property conditions & facilities
Good suite
Stayed 3 nights in May 2023

4/10 Poor

Adam

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is honestly gross and outdated. The only good thing about it was the price and the fact that they have big enough rooms for families of 6. They had a HUGE mosquito problem. The room itself was sooooo gross. The pull out mattress seriously needed replaced. The couch has very questionable stains. It was dusty beyond belief. Just gross. The shower leaked like crazy from all directions because of the shower head. We had to use the 3-4 towels for every shower experience. Not to mention you either got scolding hot water or cold water. No in between. Really fun for my kids especially. I didn’t want to leave the towels on their wood floors and damage the flooring so I set them outside. Someone apparently complained and they locked us out of our room to basically reprimand me…. Lol… was super weird. A simple, please don’t put your towels outside your room would have sufficed, a note on the door even. But locking us out of room? Insane.
Response from Neal S on May 9, 2023
Dear Sir, We apologize for the inconvenience mentioned in your feedback. We have just started doing a renovation for our Hotel starting with the Kitchen and then We would be replacing some of the furniture including Sofa bed/Mattress. You can be rest assured that We would never lock our Guests out for any reason. Once again, My deepest apologies and hope you will give us another Opportunity in the future and will come and stay with us again, especially after the renovations. Thank you for staying with us. Sincerely,

2/10 Terrible

Araceli

I wasnt checked in to the hotel because of a glitch in the system, i was declined to check in.
Stayed 2 nights in Apr 2023

6/10 Okay

Amber

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The furniture was very uncomfortable. The couch and dining chairs you felt like you were going to go right through. White chunks of the wall missing across the wall.

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great location
Front staff was extremely nice and helpful. Tammy went out of her way to make sure we had everything we needed and wanted. Our room was nice. Could have used a little repair to the wall but overall a great stay.
Stayed 2 nights in Mar 2023

2/10 Terrible

William

Traveled with family
Disliked: Property conditions & facilities
Too old, behind from new tech, $200 noy worth it!
Stayed 1 night in Apr 2023
Response from Neal on Apr 7, 2023
Dear Mr. William, Thank you for Staying with us. We apologize that the Hotel was not modern enough for your needs. We are planning to undergo a major renovation and hope you will give us another opportunity in the future and will come and Stay with us again.

6/10 Okay

Rolando

Liked: Cleanliness, amenities
Stayed 1 night in Mar 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
two bedroom suite was so spacious and the cleanliness was on another level very clean.
Stayed 2 nights in Mar 2023

8/10 Good

Beatrice, Victorville

Traveled with family and small children
Liked: Cleanliness, staff & service
It served its purpose but the design of the room wasnt very feasible. The door they put to divided the main room and the livingroom should have seperated the kitchen. The guest in the livingroom kept coming in to use the bathroom or kitchen while I was trying to sleep. The room was, building seemed pretty old as qell. A make over would be nice.
Stayed 2 nights in Mar 2023

10/10 Excellent

JANET

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, always smiling and very attentive to guests.
Stayed 2 nights in Mar 2023

6/10 Okay

Zitao, Alameda

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2023

8/10 Good

Dwight

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Never saw anyone. The noise level was irritating. The room is NOT soundproof.
Stayed 3 nights in Feb 2023

10/10 Excellent

Arthur

Stayed 1 night in Jan 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Michelle

Stayed 1 night in Oct 2022

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is now my new favorite hotel. Everything about this hotel was excellent, from the staff to the cleanliness.
Stayed 2 nights in Oct 2022

10/10 Excellent

Brittany

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was more for the price point than most hotels around and the staff was friendly. Morning and night staff.
Stayed 1 night in Oct 2022

6/10 Okay

Marisol

Traveled with group, Traveled with family
Disliked: Amenities, property conditions & facilities
Overall, the space was great and I love that they had Dove products in the shower. However, our microwave didn’t work and the lady at the desk got an attitude when we asked to use the microwave in the lobby/snack area. She said she already put a work order in for ours (we still needed to use a microwave, so a work order wasn’t going to fix that). The AC in our living room area was leaking and they had two trash buckets to collect the water. We would have to dump the water daily, but the leak was annoying to hear all night. The jacuzzi was closed for maintenance so we didn’t get to use it at all.
Stayed 4 nights in Oct 2022

2/10 Terrible

Majid

Stayed 3 nights in Sep 2022

10/10 Excellent

kokitha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was a pretty big 2bd suite and it has a couch bed
Stayed 2 nights in Sep 2022

4/10 Poor

Camille

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Clayton

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Found several centipedes in our shower, hair dryer was broken, room wasn’t ready at check-in time, upstairs guests were extremely loud early in the morning, room was never cleaned by cleaning service. Really disappointing, will not be back.
Stayed 2 nights in Aug 2022

10/10 Excellent

Raymond

Stayed 2 nights in Aug 2022