Ratings based on 2,130 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Older hotel but clean

Posted Aug 2, 2015
Pros: Staff and location.
Cons: Bed was very hard and uncomfortable.
Location: Shopping and beach.
Staff was very friendly. Older hotel but clean. Loved the patio over the pool. Family-oriented. Good location across from a shopping outlet with plenty of restaurants close by. Beach was also full of families.
2 out of 5
by A verified traveler from sacramento, ca

Not as expected. Old and not a resort.

Posted Jul 31, 2015
Old facility, does not feel like a resort, not as close to beach as expected, noisy.
1 out of 5
by A verified traveler

Great location/old and dingy

Posted Jul 31, 2015
The jacuzzi was not working, the pool was dirty, the food was horrible! The hotel needs updating. Staff are ok. The location is great! The shuttling was great! The extra charge for pool view is a rip off. Would never recommend to anyone. The biggest disappointment was definitely the FOOD yuck!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location but...

Posted Jul 31, 2015
First time at Carlsbad by the sea... check-in staff are nice, rooms are a little older but not very bad...right accross from outlets and lots of restaurants to choose from... breakfast is okay, they have a van and NOT a SHUTTLE to take people to Legoland which mean only 6 people can go at a time with no room for storage (most families are expected to have lots of kids therefor big strollers) so there is a tendency of a looooooong wait and is not fun during returns for families who's been in Legoland all day with tired kids... check-out experience - we stood in front of a lady talking to a coworker about their breaks and just continued talking like noone is infront of her and only assisted us when she's done with their conversation.. I didn't mind but I just wasn't expecting that since the check-in ladies were extremely friendly... Just an advice, if u r booking this hotel because of the free transportation to Legoland, if u r ok with having long waits, then it is worth it...
2 out of 5
by A verified traveler

Posted Jul 30, 2015
Hotel room smelled. Bed comfortable. Continental breakfast horrible.
2 out of 5
by A verified traveler

Not for business travelers...

Posted Jul 29, 2015
The Internet in this place is horrendous. Worse, the staff simply could care less. I ended up switching hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern California

Awesome experience

Posted Jul 28, 2015
From the moment we arrived everybody was so friendly. The drivers for our shuttle were great. In our last day my friend lost her wallet, the driver pick us up very quick from legoland, the driver wait for us to make sure we found it and thankfully we did. The driver offered to takes all back to legoland to continue our day with the kids. To me one of best example of customers service. Even after checking out of the hotel we were offered to continue use the shuttle at not cost. Definitely one awesome experience for me, my son, and my friend's 2 kids! We will be returning for sure.
4 out of 5
Recommended
for Families
by A verified traveler

Nice stay

Posted Jul 27, 2015
Nice stay. Close to Legoland and the outlets. Breakfast could use bacon.
4 out of 5
Recommended
for Everyone
by A verified traveler from R

Great customer service.

Posted Jul 25, 2015
Nice visit . Staff was friendly and helpful . Close to Legoland, beach and stores.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2015
Pros: Location
Location: shopping, legoland, beach
Close to everything we wanted to see, many food pleas to choose from. Pool was great. Family oriented.