Ratings based on 341 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dorado, PR

Excellent choice in San Diego

Posted Dec 3, 2014
Pros: The surrounding, excellent for exercises.
Cons: The mattress in my bed need to be changed.
Location: As I mentioned, the location is excellent, Near of the San Diego Bay, trails for exercise and good restaurants.
The hotel is located in an excellent, quiet area, but near of the most points of interest in San Diego. Good breakfast, good value and very nice staff.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Unhelpful staff

Posted Nov 29, 2014
Pros: Lovely rooms, nice location, close to the airport.
Cons: Front desk service.
Location: Stone Brewery World Bistro and Gardens is nearby and is fantastic.
While the room itself was really nice, I had booked the 'winter special' which was supposed to include a $20 resort credit. When I asked the reception staff about this when checking in, they claimed no knowledge of it. After checking my booking confirmation (which clearly showed the type of booking and the information about the credit), I returned to the desk to show them. One of the clerks told me that was just a discount from the room rate (it wasn't), gave me her card and asked me to email the confirmation to her, which I did. Never heard another word and as expected, the credit was not forthcoming.
4 out of 5
Recommended
for Everyone
by A verified traveler

late flight

Posted Nov 17, 2014
Pros: very comfortable
Cons: Let people know the shuttle service is not 24hr. I called the day before to let them know I would be arriving late and was told to just call.
Location: had a flight the next day did not see the location. It was close to the airport which was nice.
I was delayed leaving Honolulu and arrived in San Diego about 11pm when I called for a shuttle I was told "the shuttle has stopped for the night and to get a taxi for which I would be reimbursed on arrival. I walked with my luggage to the taxi stand only to find apx 25 people waiting and no taxis in sight. The gentleman at the podium directed individuals as they arrived to "just make a line" after 25 mins I called the hotel back and asked if there might be an alternative and was told he would try to find something. About 15 mins later 5 taxis arrived at once and shortly a cascade of cabs took us all to our destinations. The front deskman "Dan" was gracious and tried very hard to be helpful in a difficult situation. I was not the only patron affected a man came in by taxi shortly after I arrived. When I finally got into my room I attempted to turn on the television and it did not work. Frustrated I called front desk and "Dan" came to the rescue. I finally got to sleep around 3 am.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient location

Posted Nov 12, 2014
The entire neighborhood is amazing, converted from the original Navy Training Center.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Nov 12, 2014
Pros: Very clean lobby, grounds and rooms and friendly staff
Cons: Web site said they served complimentary breakfast but when we got there because we booked through Expedia was told we didn't qualify for breakfast.
Location: Shops and restaurants within walking distance.
Overall good experience. Except refused us complimentary breakfast.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Great stay

Posted Oct 29, 2014
Check in time was at 4:00p.m. We got there at 11:00a.m and they had no problem with us checking in earlier. Excellent service! Rooms were clean, comfortable beds and quiet rooms. I would book this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff- gave advice from food to partying.

Posted Oct 26, 2014
Friendly staff- gave advice from food to partying. Good pool, nice view. And has Internet.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 24, 2014
Location: Near many restaurants
Excellent hotel staff. Convenient restaurants - one open very early at 5 AM for coffee & such Clean & nice size room. Pleasant surrounding area - park for jogging, walking etc. - very safe area Street are crazy clean - but I do live in NYC.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Over Priced For What They Offer

Posted Oct 21, 2014
Pros: Nice outside area.
Cons: Breakfast options and offer all pricing.
Location: We were there for a wedding, but just restaurants within walking distance. Would recommend this hotel if price was not a factor.
Clean Rooms Nice View, depending on room Could not connect to internet from any mobile device. For what they charge, a continental breakfast should be offered. They only offered buffet breakfast which was offer priced. Staff was friendly, but some speak no English, so communication was difficult at times.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Laguna Niguel, CA

Nice, but sloppy housekeeping

Posted Oct 6, 2014
Pros: Staff was very friendly.
Cons: Need to check room thoroughly before assigning to a new guest.
Location: Sea World, Balboa Park, Ocean sports etc,
Missing window in room, and broken glass found in room