Ratings based on 1,539 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Not impressed

Posted Jun 30, 2015
Cookies have nuts-I'm allergic to nuts. Would have liked to have the yummy cookies. Wasn't told about the hold on credit card charge of $150. For the price I'll go elsewhere next time.
Comment from Hotel Management
Jul 1, 2015 by Kaitlyn, Hotel Management
Thank you for your review. We appreciate your honest input on our service and policies and apologize for the frustration you encountered. We will take your comments about our property and service under consideration as we continually work to improve our guest experience. Thank you again.
5 out of 5
Recommended
for Couples
by A verified traveler from San Diego

Posted Jun 28, 2015
There was a picket line in front of the hotel we were put in room 802 and could hear the people yelling so we called the front desk and they moved us to 321 where we can't hear the yelling and comped our parking. Thank you cause they did it with no hassle. God blessed my husband and I with 9 children so it was our date night and this hotel we have been to 3 times and we enjoy it so thank you.
Comment from Hotel Management
Jul 1, 2015 by Kaitlyn, Hotel Management
Thank you for taking the time to write a review about your recent stay at our hotel. We apologize for the inconvenience you experienced. We are happy to hear you enjoyed your stay and we can't wait for your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area

we enjoyed it !

Posted Jun 26, 2015
Pros: location & accessible to the trolley station
Cons: it's just an isolated incident, pretty sure it was taken care of.
Location: good location. centrally located to everywhere
I requested a roll away bed at the time of check in & it took them like 3 hrs to bring the bed from my room but front desk apologize for it, but overall the stay was nice & comfortable.
Comment from Hotel Management
Jul 1, 2015 by Kaitlyn, Hotel Management
Thank you for your review. We are glad you enjoyed your stay, and we apologize for the long wait to receive your roll away bed. We hope you will stay with us again soon!
Comment from Hotel Management
Jul 1, 2015 by Kaitlyn, Hotel Management
Thank you for your review. We are glad you enjoyed your stay, and we apologize for the long wait to receive your roll away bed. We hope you will stay with us again soon!
2 out of 5
by A verified traveler from el monte

in the city

Posted Jun 21, 2015
this was a bad experience for 160 + 20 parking fee and no breakfast confort was not good,pillows were old and not firm we had to pay 27 usd for 1 breakfast .3.75 for 1 8oz evian never use expedia
Comment from Hotel Management
Jun 22, 2015 by Kaitlyn, Hotel Management
We are sorry that you had a disappointing experience during your stay with us. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 21, 2015
The sheets we're stained. Coudn'the get the room temperature to stabalize. Not top of the line like experience ted.
Comment from Hotel Management
Jun 22, 2015 by Kaitlyn , Hotel Management
We’re sorry we didn’t provide the high quality of services you deserve. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.
4 out of 5
Recommended
for Everyone
by A verified traveler from Naugatuck, CT

Beautiful hotel with a friendly staff. Clean!!

Posted Jun 10, 2015
Had to switch rooms because the tv wasn't working. Received a comp. breakfast for the inconvenience. Both rooms were clean with beautiful balcony views.
Comment from Hotel Management
Jun 15, 2015 by Kaitlyn, Hotel Management
Thank you for your review of your recent stay with us. We are sorry for the television inconvenience. We are happy to hear that you enjoyed the beautiful balcony views! We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA.

nice hotel right next to shops and restaurants.

Posted Jun 1, 2015
Pros: the 24 hour pool.
Cons: a fridge in the room.
Location: the stores were very close and within walking distance as well as some restaurants.
the staff was great when we asked for directions or locations and were very polite and helpful.
Comment from Hotel Management
Jun 2, 2015 by Kaitlyn, Hotel Management
Thank you for your review! We are glad you enjoyed the hotel's proximity to shops and restaurants! We appreciate your feedback and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel easy access to everything

Posted Jun 1, 2015
Everyone working at this hotel from bartender to desk clerk to concierge was extremely polite and helpful
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Good location, a hidden gem.

Posted May 31, 2015
Staff was nice, location was good, and room was okay. It was an expensive stay, but it was also a holiday weekend. The hotel is very, very close to Fashion Valley Mall so that was convenient. It sits on a smaller shopping center, which was also a plus. There is a small bar onsite which was nice. They have a small outdoor sitting area with a fire pit, great place to read during the day, or have a couple drinks at night. The beach was less than a 15min drive, I think the holiday traffic contributed to some of that length. I would stay again.
Comment from Hotel Management
Jun 2, 2015 by Kaitlyn, Hotel Management
Thank you for sharing your experience. We are happy to hear you enjoyed our proximity to Fashion Valley Mall and Hazard Center! Sounds like you had a nice time relaxing by the outdoor fire pits! :) We can't wait for your next visit!
3 out of 5
by A verified traveler from Vancouver, Canada

Posted May 30, 2015
This hotel was good but nothing stood out in the room, very ordinary
Comment from Hotel Management
Jun 1, 2015 by Kaitlyn, Hotel Management
Thank you for your review. We appreciate hearing your feedback and we hope you will be our guest again in the future!