Terrace/patio

Reviews of Embassy Suites by Hilton San Diego La Jolla

3.5 out of 5
Embassy Suites by Hilton San Diego La Jolla
4550 La Jolla Village Dr, San Diego, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 635 out of 1009 reviews" "
Rating 8 - Good. 221 out of 1009 reviews" "
Rating 6 - Okay. 84 out of 1009 reviews" "
Rating 4 - Poor. 32 out of 1009 reviews" "
Rating 2 - Terrible. 37 out of 1009 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Varsha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, easy access to trolley to get around places, utc mall was near
Stayed 2 nights in Mar 2024

6/10 Okay

mike

Traveled with family
Disliked: Property conditions & facilities
AC didn’t work, Tv didn’t work, and it’s WAY overpriced
Stayed 4 nights in Mar 2024

10/10 Excellent

melina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very near my son’s university. I love their breakfast. Staffs are very nice. Clean , family and pet friendly hotel
Stayed 2 nights in Mar 2024

8/10 Good

NAOTO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Hotel is not new, but it is clean. staff is nice. I love free drink service at bar in hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Monica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great just the parking situation need to be better and complimentary
Stayed 3 nights in Mar 2024
Response from Samantha M. on Mar 21, 2024
Thanks for your 5-star review! We sincerely appreciate your feedback.

10/10 Excellent

Rafaelita

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Mar 2024
Response from Tammy on Mar 18, 2024
Thank you for staying with us.

10/10 Excellent

Jamar

Liked: Cleanliness, staff & service
Great
Stayed 1 night in Mar 2024
Response from Tammy on Mar 18, 2024
Thank you for staying with us.

10/10 Excellent

Lupe, Cedar Hill

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, bed was comfortable, amenities, social hour and breakfast was great!
Stayed 1 night in Mar 2024
Response from Tammy on Mar 18, 2024
Thank you for staying with us.

10/10 Excellent

Aina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tammy on Mar 18, 2024
Thank you for staying with us.

10/10 Excellent

Jun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique inner structures, roomy, quiet and separate living room standard! Free hot breakfast
Stayed 1 night in Mar 2024
Response from Tammy on Mar 12, 2024
Great to hear, thank you for staying wit us.

8/10 Good

Sherry

Liked: Cleanliness, property conditions & facilities
Functional, and convinient for a weekend in La Jolla
Stayed 2 nights in Mar 2024
Response from Tammy on Mar 9, 2024
That's great to hear, thanks for staying with us.

10/10 Excellent

Karla

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención al cliente excelente, desde la recepción hasta los del comedor al desayunador, el desayuno rico y variedad de todo. Los cuartos espaciosos y amplios.( por un mes me quede cuatro fines de semana ) Las camas cómodas. Vale la pena lo que pagas, el estacionamiento un poquito caro, pero esta en la Jolla California.
Stayed 1 night in Mar 2024
Response from Tammy on Mar 12, 2024
Es bueno oir eso. Gracias por estar con nosotros.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tammy on Mar 9, 2024
Thank you for staying with us.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
My go to place whenever in San Diego…
Stayed 1 night in Mar 2024
Response from Tammy on Mar 9, 2024
That's great to hear, thank you for staying with us.

10/10 Excellent

Adrian

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking should be free for hotel guests
Stayed 4 nights in Feb 2024
Response from Tammy on Mar 9, 2024
We do apologize for the inconvenience.

8/10 Good

Dvorit

Business traveler
Liked: Amenities, property conditions & facilities
Clean and safe facility.
Stayed 1 night in Feb 2024
Response from Tammy on Mar 12, 2024
Thank you for staying with us.

8/10 Good

Rosalina J., Cumming

Liked: Cleanliness, staff & service, property conditions & facilities
Service parking is very expensive.
Stayed 4 nights in Feb 2024
Response from Tammy on Mar 9, 2024
Thank you for staying with us.

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024
Response from Samantha M. on Mar 21, 2024
Thanks for your 5-star review! We sincerely appreciate your feedback.

6/10 Okay

William

Traveled with family
Convenience, accessibility to shopping and UCSD
Stayed 1 night in Feb 2024
Response from Tammy on Mar 9, 2024
That's great to hear, thank you for staying with us.

8/10 Good

Shogher

Stayed 2 nights in Feb 2024
Response from Samantha M. on Mar 21, 2024
Thanks for your 4-star review! We sincerely appreciate your feedback.

10/10 Excellent

jin

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Tammy on Mar 9, 2024
Thank you for staying with us.

8/10 Good

Antoine

Traveled with family
Liked: Staff & service, property conditions & facilities
Convenient location
Stayed 6 nights in Feb 2024
Response from Samantha M. on Feb 16, 2024
“We’re really grateful and appreciate you taking the time to share your rating with us.”

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Samantha M. on Feb 16, 2024
“We’re really grateful and appreciate you taking the time to share your rating with us.”

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Upon checking in I requested another night be added to my stay. I was assured that we would stay in the same room. However, when my elevator key didn’t work on day 7, I was informed that we would have to move to a different room because they would be performing maintenance to our room. I find it highly unlikely that ant maintenance would occur on a Saturday night. I recently stayed at the Embassy Suites in Scottsdale and was very impressed with their food selections at breakfast. Fresh food out dried out bread and pastries. And a huge selection for hot food items.
Stayed 6 nights in Jan 2024
Response from Samantha M. on Feb 16, 2024
“We’re really grateful and appreciate you taking the time to share your rating with us.”

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff. Loved the make to order breakfast. Great shuttle service…staff are very friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Samantha M. on Feb 2, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

10/10 Excellent

Fatima

Stayed 2 nights in Jan 2024
Response from Samantha M. on Mar 21, 2024
Thanks for your 5-star review! We sincerely appreciate your feedback.

10/10 Excellent

Steve

Stayed 2 nights in Jan 2024
Response from Samantha M. on Feb 16, 2024
“We’re really grateful and appreciate you taking the time to share your rating with us.”

10/10 Excellent

Sieeta, San Francisco

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff they are awsome very kind I will be back..
Stayed 3 nights in Jan 2024
Response from Samantha M. on Jan 25, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

10/10 Excellent

Precious

Stayed 5 nights in Jan 2024
Response from Samantha M. on Jan 25, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 1 night in Jan 2024
Response from Samantha M. on Jan 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

8/10 Good

Ricki

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hidden parking fee of 40 a night , ridiculous for the price that we already pay for this hotel. Other than that everything was nice.
Stayed 2 nights in Jan 2024
Response from Samantha M. on Jan 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

10/10 Excellent

Jennifer

Traveled with family
Great hotel for kids. Breakfast is great. Staff very friendly and accommodating.
Stayed 2 nights in Jan 2024
Response from Samantha M. on Jan 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Samantha M. on Jan 25, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

8/10 Good

Annjanette

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the complementary breakfast and happy hour!
Stayed 2 nights in Jan 2024
Response from Samantha M. on Jan 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

8/10 Good

Keith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Response from Samantha M. on Jan 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

10/10 Excellent

Qingquan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Samantha M. on Feb 16, 2024
“We’re really grateful and appreciate you taking the time to share your rating with us.”

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Samantha M. on Jan 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

8/10 Good

YOUNG HYUN

Traveled with family
Liked: Cleanliness, staff & service
hotel is old but everything else is fine.
Stayed 4 nights in Dec 2023
Response from Samantha M. on Jan 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

10/10 Excellent

Jade

Stayed 5 nights in Jan 2024
Response from Samantha M. on Jan 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

6/10 Okay

Betzabet

Stayed 2 nights in Dec 2023
Response from Samantha M. on Feb 2, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

10/10 Excellent

Ernesto, Wittier

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Samantha M. on Jan 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Embassy Suites has great rooms and facilities and a very nice breakfast served hot and made-to-order each day. I was surprised by the cost of parking in their structure. I didn’t know it would be $40 per night for parking, but maybe it is there in the fee information and I just didn’t notice.
Stayed 4 nights in Dec 2023
Response from Samantha M. on Jan 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

10/10 Excellent

Herbert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Samantha M. on Jan 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

10/10 Excellent

Josh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here any time we're in town. My only slight complaint was that sometimes it took a while for towels/blankets/pillows but it's understandable as it was highly occupied over the holidays. Our daughters love the breakfast buffet. I recommend getting their early to avoid long lines at the cooked to order eggs line ;)
Stayed 3 nights in Dec 2023
Response from Samantha M. on Jan 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

6/10 Okay

Mark

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Staff were nice and friendly, accommodating. Old carpets are not the most sanitary and outdated. Was disappointed when we found the sofa bed wasn’t cleaned, found some nail clippings and fish cracker, linen on the sofa bed was obviously not changed, although they were quick enough to get us clean sheets after we call the front desk. Dining area ran out of plates one morning and no one is monitoring it, have to involve one of the supervisors to get the dining team do something about it.
Stayed 2 nights in Jan 2024
Response from Samantha M. on Jan 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean and quiet hotel...
Stayed 1 night in Dec 2023
Response from Samantha M. on Jan 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We hope you will consider staying with us in the future

8/10 Good

Jorge Martinez

Traveled with family
Disliked: Staff & service, property conditions & facilities
The sofa bed was terrible, you can’t sleep. You feel the wires
Stayed 1 night in Dec 2023
Response from Samantha M. on Jan 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Aubrey Marie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good experience. Looking forward to stay again
Stayed 2 nights in Dec 2023
Response from Julie on Jan 4, 2024
Thank you so very much for choosing us for your stay in San Diego!

8/10 Good

Sakiko

Liked: Property conditions & facilities
There was dust over the offee machine and no response to our request by text, but overall it was good hotel to stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nubia, Irvine

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Room needed cleaning Toilet was dirty Housekeeping needs to do a better job
Stayed 1 night in Dec 2023
Response from Julie on Jan 4, 2024
Thank you so very much for choosing us for your stay in San Diego!