Ratings based on 1,246 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travelerfrom Food Basket of the World

Nice place to visit!

Posted Apr 27, 2015
The hotel staff were friendly and the environment was pleasant and family oriented. The complimentary breakfast and evening complimentary drinks and cocktails were also a special treat. I will definitely book with Embassy Suites again!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom san francisco

Great location

Posted Apr 25, 2015
Had the corner premium king suite was incredible. Pool bit small for this size hotel and overpowering chlorine in pool and hot tub, fumes were too much. Shortage of pool towels. Staff was great and room service was prompt. Breakfast was great but happy hour was a zoo.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Great stay!

Posted Apr 20, 2015
Pros: The room and employees.
Location: Zoo, safari park, downtown.
This is our second time staying at this hotel, everyone is so pleasant. We do not have any complaints.
4 out of 5
Recommended
for Families
by A verified traveler

Good place for family

Posted Apr 14, 2015
Pros: Indoor pool - My kid loved it. Breakfast
Cons: Room cleanliness can be improved.
Location: Conveniently located with easy access to/from major highways.
Overall, nice hotel to stay, especially being conveniently located for easy access to major highways. We stayed for 6 nights while visiting major attractions in San Diego. Nothing too bad about the place, except for a long wait for elevators especially in the morning breakfast time, and the room not being too clean.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dayton, Ohio

A Great Place to Stay

Posted Apr 12, 2015
Pros: Enjoyed everything about the hotel--the great breakfasts as well as the evening reception. Beautiful outdoor areas.
Cons: Parking should be included in the package although we did not have any trouble finding a parking space on the street. Wi-Fi should also be included.
Location: Great location. Close to San Diego as well as LEGOLAND. Shopping & restaurants are near. The food in the in-house restaurant is good & reasonable.
The hotel rooms were clean and nicely furnished. The breakfasts were great with very little waiting in the line for made to order omelets. We enjoyed the close proximity to San Diego as well as LEGOLAND. The staff was very cordial and helpful. Would stay there again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2015
Buen hotel buena ubicación le falta al personal ser más amable y mayor limpieza en cuartos
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toledo, OH

Very Nice Hotel

Posted Mar 29, 2015
Pros: Rooms were very nice and comfortable. The staff was very professional and courteous.
Cons: Elevator; Breakfast
Location: Quiet location in a business area. Nearby shopping mall. Close to Interstate 5 and 805
This was a very nice hotel, but with a few things that needed attention. The elevator situation was pretty bad. They were working on one of the elevators, which left three open. That would still seem to be enough, but these elevators were SUPER SLOW. The breakfast had some nice touches, but they seemed to be understaffed because they couldn't keep things from running out, and the line for the made to order omelettes was
Comment from Hotel Management
Mar 31, 2015 by TIMB, Hotel Management
Dear Dan, Thank you for being our guest and delighted that more so we delivered a great experience, however we did fail, maybe not in the five star award you gave us but we did. The elevators currently have some opportunity, however number four is complete in it's modernization (with the exception of the interior being completed soon), number three currently being modernized and then two and one. When these are completed they will run smooth, consistent, quite, and efficient. Hoping that your travels bring you back to fabulous San Diego as we would love to show of the new elevators. Cheers Tim
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Temecula, CA.

Posted Mar 29, 2015
I love Embassy suite because you always know what to expect at any location!
Comment from Hotel Management
Mar 31, 2015 by TIMB, Hotel Management
Dear Angela, Thank you for being our guest and consistency is certainly key for gaining a five star achievement and we thank you for that. We, all Embassy Suites, look forward to the next opportunity to deliver excellence. Cheers Tim
3 out of 5
Recommended
for Families
by A verified travelerfrom Southern CA

Clean, practical place to stay

Posted Mar 24, 2015
We generally enjoyed our stay at this hotel. The location was fine - the mall across the street was nice to walk to. The inside has a cool koi pond which the kids loved, and the breakfast is very nice. The accommodations are fair - they are clean and the building is pretty well maintained. The elevators are a bummer though - very slow! Apparently they are undergoing an upgrade project so hopefully that will be fixed soon for future guests. All in all, this is a good place to stay.
Comment from Hotel Management
Mar 31, 2015 by TIMB, Hotel Management
Dear Erica, Thank you for being our guest and delighted that your experience was overall rather good, however being that our plight is for perfection or five star experience we failed and believe it was mainly due to the elevators. You are indeed correct that our elevators are under going a complete modernization and with number four up and running we only have three to go and when they are complete, WOW they are going to be tremendous. Thank you and looking forward to the next opportunity to welcome you back. Cheers Tim
5 out of 5
Recommended
for Families
by A verified travelerfrom Pearland, Texas

Great location and room!

Posted Mar 20, 2015
Pros: Staff, nice room, great location, good breakfast
Location: La Jolla - Birch Aquarium and Mission Beach.
Fantastic staff! Julianna at the front desk was particularly helpful. We loved the easy accessibility to the freeways and many attractions. We were never stuck in traffic.
Comment from Hotel Management
Mar 31, 2015 by TIMB, Hotel Management
Dear Lindy, Terrific and thank you I am delighted that Juliana was the reason for a perfect five, we are indeed fortunate to have such a spectacular person working with us. Thank you again and looking forward to the next opportunity. Cheers Tim