Ratings based on 1,445 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Excellent Hotel

Posted Jul 21, 2014
Pros: The breakfast was very good, and the mattress in the room was very soft and comfortable.
Location: It's not in the heart of the city, but there is a shopping center right across the street and a naval museum/station, boardwalk, children carouselle
The hotel was very clean with a huge room that had a door separation between the bedroom and the living room area.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Nice, comfortable hotel

Posted Jul 17, 2014
Very comfortable hotel that's in walking distance from Gaslamp. Room layout is nice also. I'll definitely come back.
2 out of 5
by A verified traveler from Phoenix, Az

Great view, not so great room.

Posted Jul 15, 2014
View of bay was great! Room a/c did not work, beds had black and yellow stains all over, even after sheet change. No water pressure.
Comment from Hotel Management
Jul 18, 2014 by Paul, Hotel Management
Firstly We would like to thank you for giving us your feedback on your recent stay. We strive to meet and exceed our guests expectations and we appear to have fallen short during this visit. We hope that you brought the issues to our attention and that they were resolved to your satisfaction. We hope that despite this experience, you will choose to stay with us again upon your next visit to San Diego. Regards,
Comment from Hotel Management
Jul 18, 2014 by Paul, Hotel Management
Firstly We would like to thank you for giving us your feedback on your recent stay. We strive to meet and exceed our guests expectations and we appear to have fallen short during this visit. We hope that you brought the issues to our attention and that they were resolved to your satisfaction. We hope that despite this experience, you will choose to stay with us again upon your next visit to San Diego. Regards,
2 out of 5
by A verified traveler from S. Jose CA

A big disappointment

Posted Jul 14, 2014
Pros: Their breakfast, in-room microwave which works, refrigerator.
Cons: A lot. Start with the beds, the room carpeting, a more silent bathroom exhaust fan, high-seat standard toilet, facial napkins, reduced parking rate
Location: Harbor tour (USS Midway) walking distance fr hotel.
Outdated room, smells old and seem and feels small, compared w/other ES rooms.. Pull out sofa bed more like a V-shaped cot. Max occupancy: 6 persons. Paid $20.00@ after the first two. Despite the no. of guests indicated (6), towels/toiletries ,pillows in the room were for 4 guests. The ugliest yet most pricey Emb. Suites I've stayed at. Special request made when booking w/ Expedia not reflected on hotel system. Parking? $39.00/night. No alternative. Billing statement had an overcharge of $80.00 for additional guests for 2 nights. Made adjustments after showing the desk personnel confirmation from Expedia (which she blames for the overcharge). Elevators were dirty. Would have given 1 star if not for the breakfast and proximity to downtown and USS Midway. Hotel driveway too small, hence overcrowded with vehicles. Does not come close to ES Glendale or Irvine. Toilet fixture the old, low sitting type. Exhaust fan in bathroom too noisy and high=pitched, it will surely wake you up. Oh, and the tv remote in the living room not user friendly, to put it mildly. On the 2nd night, the in-room coffee, coffee cups, sugar, etc were not replenished. Paid for 6 persons and 2 coffee cups and condiments good for 1?
Comment from Hotel Management
Jul 19, 2014 by Paul, Hotel Management
It is indeed our pleasure to have had you staying with us. Thank you for taking the time to giving us feedback albeit your busy schedule. We are glad that you enjoyed our popular breakfast. I hope that you had the opportunity to enjoy the Evening Reception as well. We only offer valet parking which is displayed on both our website and on any third party sites and our pricing is in line with other properties in the area, we feel as though it is good value given our downtown location. It is our goal to meet and exceed every guests expectations and we sincerely hope that you gave us the opportunity to address the different issues and that they were resolved to your satisfaction. We continuously strive to make improvements to the property and it is comments like yours that make us ensure that we address all issues. We hope that you will get an opportunity to visit us again in the near future. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Roomy hotel

Posted Jul 13, 2014
Pros: The size
We nada great time wish we had stayed another night.
4 out of 5
Recommended
for Everyone
by A verified traveler from mililani, hi

Great location, staff, and free breakfast!

Posted Jul 13, 2014
Love the location-right near bay area and lots of eateries. Room had a nice view and was just right for our family of six. Although they were overbooked on our first night we were supposed to stay there, they remedied the situation well. Lindsay at the front desk was so helpful and made us feel like valued guests! Would definitely stay there again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Gilbert, AZ

Wonderful hotel. We will stay the again.

Posted Jul 12, 2014
Great price great food great room. Everything we expected. We went on vacation with our 11 year niece and she said, "this is the nicest hotel I've ever been too."the only kind of annoying thing was that there is no self parking. It's all valet. When you have a car full of kids you're bi kind to forget something in the car and it is not simple to retrieve it. Despite that we will be staying the again!
4 out of 5
Recommended
for Everyone
by A verified traveler from St louis

Hotel is in good location

Posted Jul 11, 2014
Nice hotel parking expensive but nice staff Great breakfast good location
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 11, 2014
We had a great experience at the Embassy suites. Best of all it has a great location close to everything. Also they have great staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Times

Posted Jul 11, 2014
Great location. Nice place to stay. Near by tourist spot. Great Breakfast!!!!