Ratings based on 418 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable! The softest sheets! Friendly staff

Posted Aug 27, 2014
Comfortable, quiet, Walking distance to everything!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2014
Very nice boutique hotel. Rooms were small, but bathrooms large. Included breakfast was very good.
3 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Nice place for families

Posted Aug 12, 2014
This hotel was clean and a nice place for us to stay with our family. The staff was very accomodating and friendly. All of our requests were met upon arrival and they were excellent about letting us check out 2 hours later than check out with no additional charge. That is something we never encounter. Our kids mentioned that the plug ins in their room were loose and they had trouble charging their cell phones. The hotel rooms were dated but very comfortable. We fine dine often and The Manhattan Room has some of the best Italian food we've ever had with great service too!!
4 out of 5
Recommended
for Everyone
by A verified traveler from K

Endearing Empress

Posted Aug 7, 2014
A charming hotel in a lovely area. We found the staff friendly and helpful, the room comfortable and clean. A great vibe in the restaurant serving some of the best Italian food we've ever eaten (and we're tough critics). Visiting from Australia, we were made to feel very welcome and enjoyed the Empress as a home away from home.
Comment from Hotel Management
Aug 14, 2014 by Manager, Hotel Management
Dear Valued Guests, Thank you for being our guests and for taking the time to share your recent experience with us. Looking at your comments, we are very excited to see that your stay with us in La Jolla was extremely delightful, and that the Manhattan's Italian food was some of the best you have eaten. We hope to see you the next time your travels return you to the area, so that you may once again have a quiet and relaxing stay with us! Sincerely, John S Haerr General Manager Empress Hotel La Jolla
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it.

Posted Jul 24, 2014
Great hotel. Great rate. Excellent service. Definitely going back.
Comment from Hotel Management
Aug 1, 2014 by Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your recent experience online to our potential customers. We are absolutely delighted to see that your stay with us exceeded your expectations and we hope to become your hotel of choice while in La Jolla! We look forward to the next time you return to the Empress Hotel La Jolla. Sincerely, John S Haerr General Manager Empress Hotel La Jolla
4 out of 5
Recommended
for Everyone
by A verified traveler from Clovis, CA

Nice Hotel

Posted Jul 16, 2014
Bed very comfortable and very quiet rooms, hotel needs some updates, only complaint was the room was not as clean as I thought, found a old sock and food on the floor at the foot of the bed. This tells the floor wasn't completely cleaned.
4 out of 5
Recommended
for Families
by A verified traveler from Austin, TX

Great location

Posted Jun 28, 2014
Pros: location, friendliness, clean, small, quaint
Location: beach, shopping, restaurants
Perfect location, walking distance to tons of restaurants, shopping and the beach. The staff was very nice, the room had plenty of room for our family of four and even had a slight view of the ocean! We found the beds very comfortable. The room had both a fridge and a microwave. Waffles, cereal, muffins, fruit and bagels was nice to have included every morning. And my kids loved the cookies at the front desk in the afternoons! It doesn't have a pool, which is fine because you will be at the beach! The only thing that could have made it nicer was if there were blaconies to hang out our wet towels! I would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington state

Beautifully Maintained Older Historic Building

Posted Jun 25, 2014
Pros: It's vintage beauty!
Cons: I noticed wall paper pealing in places; the closet door tracks need to be replaced; chair coverings and lamp shapes were stained.
Location: The hotel is in La Jolla. That, in and of itself, is all the needs to be said about that; a monied town full of shops and restaraunts.
We found the Empress Hotel to be beautifully restored and maintained for a building of its history and age. Mahogany woodwork and vintage furnishings kept as if new. Pleasing dark colors and comfort. The staff was available at all times to accommodate our needs. The valets were extremely courteous and friendly. I found the shower in our room to be just fantastic! No need to worry about having to step over a tub edge; it was HUGE! Because there was a large wedding party staying there at the time of our stay, and the restaurant - The Manhattan - was so busy, we ordered room service one night. The food arrived surprisingly quickly and was absolutely delicious! We would stay there again.
Comment from Hotel Management
Jul 1, 2014 by Manager, Hotel Management
Dear Becky, Thank you for taking the time out of your day to provide us with feedback regarding your recent stay. It looks like there were some areas of your stay that fell short of your expectations and I would like to apologize for the issues you encountered. On a brighter note, I am pleased to read that you found our staff to be very friendly and helpful and that you enjoyed the quick and delicious room service from our Manhattan Restaurant. I am pleased to inform you that we are undergoing a major renovation and are replacing all of the wall paper and furniture in the rooms and public areas. Once again, thank you for your feedback as we take it all very seriously and I do hope that you give us another try with your next visit to La Jolla. Sincerely, John S Haerr General Manager Empress Hotel La Jolla
2 out of 5
by A verified traveler from SF

ok not great

Posted Jun 21, 2014
good street parking at night free and breakfasts was good
5 out of 5
Recommended
for Everyone
by Colleen from Phoenix

Elegant and comfortable

Posted Jun 18, 2014
Great! It was very nice. Staff was friendly and inviting