Ratings based on 851 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom New York

Sheraton Botched Our Reservations

Posted Mar 4, 2015
This hotel is clean, located well, within walking distance of the harbor, with friendly staff. The rooms are a bit small but generally comfortable. Our major problem was that Sheraton had given our room away to someone else, even though it was pre-paid! We had reserved a room with two beds and a harbor view, but ended up in a small room, without the view, with handicap-accessories, and only one bed. It seems as though it was rarely used. For our second night, Sheraton was able to move us into a room with 2 beds. The check-in clerk admitted that Sheraton had given our room away "by mistake"; we had arrived at the hotel after midnight because our plane was a late one. But still they should have kept our room for us.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sacramento, CA

Centrally located downtown

Posted Mar 2, 2015
Great employees, valet, and service was great across the board.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel would stay here again

Posted Mar 1, 2015
Came here for the weekend for a friends brithday awesome location walking distance from gas lamp very quiet area awesome staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 23, 2015
Nice hotel. Nice people very courteous. But I didn't like tht I had to pay $25.00 for valet. They have no hotel parking. The fee is for all day use of valet. Didn't like the fact I had to pay this. I thought hotel parking was for free. Besides tht nice rooms n very easy to find.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

San Diego business stay

Posted Feb 21, 2015
Pros: Friendly staff.
Cons: Noise in the lower level rooms
Location: 7 - 11. close to freeway. Its in a residencial area.
The hotel has free shuttle but ensure you double check with them to book it. They will hold you bags once you check out however sometimes bags get mixed up. Also when you get of the shuttle at the airport ensure you have the right bag. The driver dropped me with a wrong bag and before I could say something the shuttle was gone. I called the hotel and the driver came back with my bag. The hotel is near the freeway it gets noisy early in the morning. Ask for a room on a higher floor. Also if you book through expedia you will not get points for the room through your sheraton card or atleast that is what I was told. The hotel has a restuarant not many vegetarian food options. Its a 15 - 20 minute walk from the convention center. 30 minutes walk from gas lamp district therefore not central to downtown. Can take a taxi.
3 out of 5
by A verified traveler

Posted Feb 18, 2015
The hotel had no record of my reservation. Breakfast is NOT included with your booking and parking is valet only and expensive.
5 out of 5
Recommended
for Everyone
by A verified traveler

Kids under 10

Posted Feb 17, 2015
Great place, great location. However this is not a place I would stay again if I came with my children. I would stay closer to mission bay for resorts. Not much to do with the kids in the evening the pool was just a pool. Nothing special.
3 out of 5
Recommended
for Everyone
by A verified traveler

It was ok, could not get much service at breakfest

Posted Feb 17, 2015
It was ok. I had a few problems but staff was freindly and we worked through them.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Staff

Posted Feb 14, 2015
We had a wonderful stay at the Four Points by Sheraton San Diego Downtown. It is a very comfortable hotel--centrally located in San Diego. It is within easy walking distance to Balboa Park, Little Italy, Gaslamp District and the waterfront. Staff was great, and I want to acknowledge the Head of Housekeeping for helping to return a forgotten Nook. She was very accommodating and I received the Nook within days of forgetting it at the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very close to our cruise ship

Posted Feb 10, 2015
Pros: We were picked up at the airport and were taken to our cruise ship in the morning.
we arrived early evening and were happy we could get something good to eat right at the hotel. we also took a nice walk in the morning and found a little coffee shop not too far from there.