Ratings based on 2,599 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
71% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from LA

Last minute booking hotel.

Posted Aug 18, 2014
Cons: Please try to train your employees in better customer service.
The price was good for a last minute booking, unfortunately the customer services was really really bad. The guy who checked me in was the worse. He was rude and he did not have any idea about what Customer service means. I checked in around 11 pm, same time when he started his shift.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2014
Pros: should be moved to a better area of san diego
Location: see Old Town
nice hotel near Old Town helpful staff I like historical areas
2 out of 5
by A verified traveler

Customer service

Posted Aug 11, 2014
Very poor customer service. When asked about charges on my card, they were defensive with a take it or you're stuck attitude. It's such a big facility and they're so big, it doesn't matter to them how they treat customers.
Comment from Hotel Management
Aug 14, 2014 by Steve, Hotel Management
Thank you for bringing to our attention the concerns you had during your stay with us. We are very sorry for any inconvenience and assure you that these problems have been corrected so that we may continue to maintain out high standards. We look forward to serve you on your next visit to our area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

It was what I needed.

Posted Aug 5, 2014
Pros: Convenient to the bus station that took me every where.
I was present on business and not in the room much. Only for sleeping. I would have liked internet built into the room but they provided it at additional cost.
Comment from Hotel Management
Aug 5, 2014 by Steve, Hotel Management
Please accept our sincere thanks for your recent comments regarding your pleasant experience with our hotel. We are always pleased to hear from our guests, especially when we have succeeded in making their experience a pleasant one. It is our goal to give our customers the best possible service. Our employees are our most valuable asset and we are proud of their accomplishments. We are particularly pleased when they succeed in making a valued guest, such as you, feel welcome. We look forward to serve you on your next visit to our area. Your continued loyalty is very important to us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2014
Last minute planning for a weekend in San Diego. Hotel was very close to all sites we visited. Freeway very accessibel as well. Second time to same locations. Sea World nightly fireworkd show a plus.
Comment from Hotel Management
Aug 5, 2014 by Steve, Hotel Management
Please accept our sincere thanks for your recent comments regarding your pleasant experience with our hotel. We are always pleased to hear from our guests, especially when we have succeeded in making their experience a pleasant one. It is our goal to give our customers the best possible service. Our employees are our most valuable asset and we are proud of their accomplishments. We are particularly pleased when they succeed in making a valued guest, such as you, feel welcome. We look forward to serve you on your next visit to our area. Your continued loyalty is very important to us.
3 out of 5
by A verified traveler

Posted Aug 4, 2014
The woman who checked me in was rude. The room was OK.
Comment from Hotel Management
Aug 5, 2014 by Steve, Hotel Management
Please accept our sincere thanks for your recent comments regarding your pleasant experience with our hotel. We are always pleased to hear from our guests, especially when we have succeeded in making their experience a pleasant one. It is our goal to give our customers the best possible service. Our employees are our most valuable asset and we are proud of their accomplishments. We are particularly pleased when they succeed in making a valued guest, such as you, feel welcome. We look forward to serve you on your next visit to our area. Your continued loyalty is very important to us.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Just what I needed

Posted Jul 30, 2014
Pros: It was very clean and the location was ideal. I am a San Diego native home for a visit and traveled all over the county. Enjoyed my stay
Cons: The room smelled slightly like cigarette smoke. Although I did not make a request either way, a good air deodorizer would be a great idea
Location: This hotel is ideal for visiting all of San Diego's attractions. In San Diego, freeway access is key. It's perfect.
The staff was extremely professional, friendly, sincere and thorough in explaining all charges. The room was very clean. This is not a high-end hotel with many services, but a clean, basic hotel with an excellent location. It is ideal for a visit to San Diego. I will definitely be staying here again.
Comment from Hotel Management
Aug 1, 2014 by Steve, Hotel Management
We are always pleased to hear from our guests, especially when we have succeeded in making their experience a pleasant one. It is our goal to give our customers the best possible service. Our employees are our most valuable asset and we are proud of their accomplishments. We are particularly pleased when they succeed in making a valued guest, such as you, feel welcome. We look forward to serve you on your next visit to our area.
2 out of 5
by A verified traveler from Fontana, CA

No Thrills hotel

Posted Jul 29, 2014
Pros: The staff was nice, directed me to where we could have a nice Mexican dinner.
Cons: no sec deposit, free wi-fi
Location: close to the zoo, sea world and the nude bar across the street
You have to pay a $25 sec deposit on the room for damages on top of the room rate, if you want internet you need to pay $5, no Continental breakfast they offer tea and coffee in the lobby. And there is a nude bar across the street that has bright neon lights.
Comment from Hotel Management
Aug 1, 2014 by Steve, Hotel Management
Thank you for bringing to our attention the concerns you had during your stay with us. We are very sorry for any inconvenience and assure you that these problems have been corrected so that we may continue to maintain out high standards. We look forward to serve you on your next visit to our area.
5 out of 5
Recommended
for Everyone
by A verified traveler from union city

Near to almost every where we want yo go

Posted Jul 29, 2014
The staff were very friendly and accomodating. The room was clean and nice.
Comment from Hotel Management
Aug 2, 2014 by Steve, Hotel Management
We are always pleased to hear from our guests, especially when we have succeeded in making their experience a pleasant one. It is our goal to give our customers the best possible service. Our employees are our most valuable asset and we are proud of their accomplishments. We are particularly pleased when they succeed in making a valued guest, such as you, feel welcome. We look forward to serve you on your next visit to our area.
1 out of 5
by A verified traveler from D

Unpleasaant

Posted Jul 29, 2014
Front desk very unpleasant. He didn't seem happy with his job. Took too long to check in, computer issues. After going to bed, about 3:30am, maintenance guy out in the Halls yelling & using foul language. He seemed unhappy that someone needed his help fixing something. Yelled at a guest. Had loud neighbors, banging on the doors & arguing. Very bad experience, will not stay there again. Being close to an adult facility didn't help. I've never stated in such a horrible place in my life. Sad.
Comment from Hotel Management
Aug 1, 2014 by Steve, Hotel Management
Thank you for bringing to our attention the concerns you had during your stay with us. We are very sorry for any inconvenience and assure you that these problems have been corrected so that we may continue to maintain out high standards. We look forward to serve you on your next visit to our area.