Ratings based on 388 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
very nice hotel, and very clean tooPosted Jul 20, 2014
Pros: It was clean.
Cons: Nothing, it was all wonderful.
Location: The beach and legoland, also a field where you were able to pick stawberries.
My experience at this hotel was very pleasing and it was clean and the staff was very friendly, the only thing I did not like was the shallowness of their pool.
by A verified traveler from Chandler, AZ
Great Location right across from the Ocean BeachPosted Jul 14, 2014
Pros: Location, location, location.
Cons: See my main comments
Location: LEGOLAND is very close. The outlet malls are walking distance just East of the property. Beaches are all up and down the coast from this location.
My experience was just OK for this recent stay. For the price I was paying I expected a better experience. The staff was not very friendly. They told me check in was at 3:00pm and I arrived at 4:00pm. I was told my room was not ready due to the previous person having a "late" check out. They offered me some water and told me I needed to wait 15 minutes. About 35 minutes later the room was finally available. Once in the room, its a typical hotel room you would find in most places. However, this place was charging much more per night. Granted it is the location they are charging for. The beds were horrible. The hotel staff did not tell us the beds were "adjustable". The first night was not comfortable until I found the selectable dial under the sheets. Even after making the adjustments, the comfort was average at best. During one of the days, we saw the shuttle driver and asked for a ride to a different beach. She told us we had to ask inside first. As I waited in line to ask, the shuttle driver came in and interrupted the clerk we were waiting for to tell them she was going to leave to go pick up another customer. The clerk specifically asked her if she had any other stops or people and she said no. By the time it was my turn to ask for a ride the driver was gone and I now have to wait 25-30 minutes. She knew we wanted a ride that could have easily been done on the way to her next pick up. They just did not get service.
for Everyoneby A verified traveler from az
Posted Jul 12, 2014
Very pleasant! Friendly and helpful staff. Great ocean view! Will definately come back.
for Everyoneby A verified traveler from Phoenix
Land Fun!Posted Jul 7, 2014
Location: Beach is across the street - perfect for a BUSY San Diego Holiday weekend!
Excellent stay at the Carlsbad HGI! I loved how the hotel had activities for guests of all ages: Movies on the lawn, live music in the resturant, game room and a bar-be-que themed dinner on the 4th!! It reminded me of a cruise ship! Front desk staff is friendly and very accomodating! Will stay again!
for Everyoneby A verified traveler from indianapolis, in
Nice hotel close to the beachPosted Jul 6, 2014
Great place close to the ocean. The pictures online are not correct however, given that you have to cross a main road to get to the beach. Still very close. I did not mind paying for daily parking, otherwise it would be overrun with other local tourist and local residents. The breakfast was good, a little pricey, but again worth it. The pool area was nice, although we did not use it. Have a ping-pong table as well. One of the conference rooms was turned into a "game room" with a few games in it for children. We stayed last year as well, and at that time there was a wedding so it was very busy, yet the service was just as good last year as it was this year.
by A verified traveler from hemet ca
Beach hotelPosted Jul 5, 2014
Let's just say that was the first and last time we will go there. We sat at their restaurant table and never got asked if we wanted a drink or anything to eat, they only had 2 other couples at the time and 2 waiters! On top of that someone stole my checking info and made purchases for over 500 dollars , what a coinsidance the purchases were done in Oceanside! And when we asked for help from the hotel, management refused. instead manager Amir insisted there was nothing they could do to resolve any of our issues. Save your money and stay home. Or spend your hard earned money elsewhere!
for Everyoneby A verified traveler from Delano, CA
Friendly & courteous staffPosted Jul 2, 2014
Pros: Kid friendly
Cons: Little chairs for movie night ??
The hotel was so close to the beach, the staff was so courteous, friendly and helpful. The Hotel was clean, the beds were so comfortable. The movies for the children was a nice touch. Overall the Hotel was kid friendly which is great. The pool was great at 3 1/2 feet throughout. Would recommend greatly.
by A verified traveler from Orange County
Hotel Close to the beachPosted Jul 2, 2014
Pros: Just the fact that it is close to the beach.
Cons: Could be a nice place to stay.
Location wise if intending to be close to the beach this place is ok and it is not that far as well from shopping or dining. BUT AT THE END OF THE DAY WHEN YOU WANT TO RELAX AND HAVE A GOOD NIGHT SLEEP THE ROOM (324) WHERE WE ARE SITUATED IS DISAPPOINTING AND TERRIBLE. THE BED IS SUNKEN AND NOT COMFORTABLE AT ALL. MOREOVER, THE AIR CONDITIONER IS SO LOUD EVERY TIME TEMPERATURE CHANGES. IT'S LIKE A MOTOR BOAT PUMP ENGINE BEING STARTED AND THIS GOES ON AND ON THE WHOLE NIGHT.
for Everyoneby A verified traveler from Arizona
Posted Jun 29, 2014
Close to the beach.Great Location,Beautiful View.Resturant Inside Hotel.Nice pool
for Everyoneby A verified traveler
Posted Jun 19, 2014
Location was great. We loved it the hotel was by the ocean and we were able to walk across a street to view the beautiful stretch of the beach. The staff, the room, the front desk area/ a very nice sitting area, pool area, everything was nicer than we expected. We will stay at this hotel again. Next time we want to stay longer.