Ratings based on 576 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Like the projection movie. Kid friendly Greatview

Posted Apr 10, 2015
Overall great hotel staff. They were very accommodating.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, no noise around us.

Posted Apr 4, 2015
Pros: Quietness.
Location: Near campsites, and lots of restaurants.
Only problem we had was that we had to call for the Internet access code. No directions in the desk as mentioned on the desk in the room. It did work after we got the code. Nice room, no problem with parking. Clean.
1 out of 5
by A verified travelerfrom canada

Unfriendly staff

Posted Mar 31, 2015
I am a doctor and came for vacation with family. The hotel staff was unprofessional, arrogant and rude. Restaurant waiter was so insolent and impolite that my family and I refused to eat breakfast and checkout hungry instead. He went on to point of loudly arguing with me instead of apologizing when I politely urged him that he shouldn't be behaving such way. Spent more than $200 for such a terrible service. I complained to management and they were apologetic about the whole experience, they offered me free breakfast, free stay and free future stay.... But it was below my dignity by this time to accept such favors by this time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Orange County, Ca

Perfect location and stay

Posted Mar 30, 2015
Best experience, all staff were great, perfect for kids plus adults. Best location. I am definitely coming back here more often.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice stay for the price.

Posted Mar 21, 2015
Enjoyed our visit. Not far from the city. Hotel is family friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2015
Celebration of my wife's 4th birthday. Great location to the beach and downtown Carlsbad.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Mar 15, 2015
Nice hotel. Close to everything. Hotel Pool can be warmer. Staff are nice and respond within 30 minutes of your request. We'll stay there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Orange County

Nice hotel close to the beach.

Posted Mar 9, 2015
Pros: Proximity to beach.
Location: Carlsbad outlets very close by.
Nice experience. The brunch was okay - not fabulous, but okay.
2 out of 5
by A verified travelerfrom Los Angeles, CA

Not worth the money!

Posted Mar 7, 2015
Really nice location, but a big disappointment when we arrived. Not much service at all from front desk staff, facilities were definitely not clean - swimming pool was a bit scary - and even breakfast buffet had an 'unclean' vibe - the frying pans they were making omelettes in were caked with eggs and ingredients, piled up on top of each other - looked like they were just reusing the same pans without rinsing them. Really not worth the $$$ we spent for an 'Ocean View' room (partial).
4 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 5, 2015
Pros: Great quiet location
Location: Nearby beaches and towns without being in a busy crowded location
Very convenient to the area, everything is close by.