Ratings based on 551 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
Great location, temp look eyes very friendly and helpful.
3 out of 5
Recommended
for Couples
by A verified travelerfrom los angeles, CA

Reveal all charges at check in

Posted Feb 22, 2015
Pros: good environment
Cons: Reveal all charges at check in
Location: beach and shopping
Bad experiences at check out Charged parking without stating it at check in
3 out of 5
by A verified traveler

Noticeable downward slope

Posted Feb 18, 2015
I stayed over the President's Day weekend and it will be my last. I have been coming to the HGI Carlsbad since it was built. We have always enjoyed the hotel, great location, nice facilities, restaurant/bar and friendly staff, but no more. Poor service started at check in. Had to wait for room to be cleaned @ 3pm, I had asked for a roll away bed, was told there weren't any available, then told it is against fire code to put in the room we had. So which is it? In the end, a roll away had appeared after we ate in their restaurant. I feel as if I was lied to. The locking mechanism to the door of the interior of the hotel was duct taped over so anyone could get in at any time, no need for a keycard. Not too safe considering we saw some wacko getting arrested at the bus stop out front. There was a wedding in the afternoon in the common area of the hotel and we were asked to move from the fire pit area. Seems as if the hotel is committed to the wedding/function business and no longer families trying to enjoy the beach/pool and what Carlsbad has to offer. There are better alternatives.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Inland Empire

Love the view

Posted Feb 4, 2015
Great area to relax have fun and enjoy the beach. Close to shopping area also
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Carlsbad, CA

This was our second visit

Posted Feb 3, 2015
Pros: Location, staff was great
Cons: I had thought about drinks to go with the cookies but they gave us two wine vouchers.
Location: My husband flies gliders at the cliff on the beach across the street. He could check wind direction from our room!!
When we walked in they had yummy cookies. And we looked for them everyday there after. Our room overlooked the beach. Just wonderful!! We will be back! Thanks Hilton!!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Great location !!

Posted Jan 26, 2015
Pros: Location. right across the street from the beach, staff very helpful, restuarnt has an ocean view.
Cons: beds were uncomfortable.
Overall great location across from beach. Rooms are nice, hotel well maintained, staff were very pleasant and helpful. Unfortunately for me the beds were very uncomfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location.

Posted Jan 26, 2015
Stayed only over night. Beach views were lovely. Breakfast does not come with every stay....but if you eat at restaurant...expensive for the quality of service and food. Overall a nice place and good location if you are on way to SD.
3 out of 5
by A verified travelerfrom gdl

Hotel agradablr en cuanto a la habitacion

Posted Jan 21, 2015
Llegamos por la noche. Prdimas las indicaciones de como llegar a la hanitacion. No hibo nadie qur kos ayudara com las maletas. Muy caro para no contar com este servicio. Caminamos mucho cargado maletas por las malas indicabiones del personal y nada de señalamientos en las instalaciones. Nos dieron la habitación mas lejana.la habitacion es muy agadable y con buenos espacios.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom V

Loved the location. Across the street from beach.

Posted Jan 20, 2015
Loved walking on beach. It's a great location. Bed very comfy. Very tropical atmosphere. Great outdoor getaway for the whole family. Hope to return soon.the weather was great. Lots to in and out of Hotel. Peace and quiet.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lafayette, CA

Well-located, great hotel

Posted Jan 5, 2015
Pros: Staff was helpful and friendly; room was completely clean and comfortable; nice pool; beach with great sunset views right across the street . . .
Was visiting my son in Carlsbad for the first time, so i chose a place to stay that was close to him. Received the unexpected benefit of being close to the beach, terrific outlet stores, Legoland (lots of young families at hotel too), plenty of good restaurants, and Hwy. 5 which takes you into San Diego.