Ratings based on 562 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice stay for the price.

Posted Mar 21, 2015
Enjoyed our visit. Not far from the city. Hotel is family friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2015
Celebration of my wife's 4th birthday. Great location to the beach and downtown Carlsbad.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Mar 15, 2015
Nice hotel. Close to everything. Hotel Pool can be warmer. Staff are nice and respond within 30 minutes of your request. We'll stay there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Orange County

Nice hotel close to the beach.

Posted Mar 9, 2015
Pros: Proximity to beach.
Location: Carlsbad outlets very close by.
Nice experience. The brunch was okay - not fabulous, but okay.
2 out of 5
by A verified travelerfrom Los Angeles, CA

Not worth the money!

Posted Mar 7, 2015
Really nice location, but a big disappointment when we arrived. Not much service at all from front desk staff, facilities were definitely not clean - swimming pool was a bit scary - and even breakfast buffet had an 'unclean' vibe - the frying pans they were making omelettes in were caked with eggs and ingredients, piled up on top of each other - looked like they were just reusing the same pans without rinsing them. Really not worth the $$$ we spent for an 'Ocean View' room (partial).
4 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 5, 2015
Pros: Great quiet location
Location: Nearby beaches and towns without being in a busy crowded location
Very convenient to the area, everything is close by.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
Great location, temp look eyes very friendly and helpful.
3 out of 5
Recommended
for Couples
by A verified travelerfrom los angeles, CA

Reveal all charges at check in

Posted Feb 22, 2015
Pros: good environment
Cons: Reveal all charges at check in
Location: beach and shopping
Bad experiences at check out Charged parking without stating it at check in
3 out of 5
by A verified traveler

Noticeable downward slope

Posted Feb 18, 2015
I stayed over the President's Day weekend and it will be my last. I have been coming to the HGI Carlsbad since it was built. We have always enjoyed the hotel, great location, nice facilities, restaurant/bar and friendly staff, but no more. Poor service started at check in. Had to wait for room to be cleaned @ 3pm, I had asked for a roll away bed, was told there weren't any available, then told it is against fire code to put in the room we had. So which is it? In the end, a roll away had appeared after we ate in their restaurant. I feel as if I was lied to. The locking mechanism to the door of the interior of the hotel was duct taped over so anyone could get in at any time, no need for a keycard. Not too safe considering we saw some wacko getting arrested at the bus stop out front. There was a wedding in the afternoon in the common area of the hotel and we were asked to move from the fire pit area. Seems as if the hotel is committed to the wedding/function business and no longer families trying to enjoy the beach/pool and what Carlsbad has to offer. There are better alternatives.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Inland Empire

Love the view

Posted Feb 4, 2015
Great area to relax have fun and enjoy the beach. Close to shopping area also