Ratings based on 4,068 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Palmdale

Great on some aspects.

Posted Apr 14, 2015
When we first arrived the ladie at the parking was rude to direct us, once in the room my daughter first went to the window for the view and found a prescription pill on the window seat, the television remote volume didn't work. After that the rest of the amenities and stay were extremely good.
Comment from Hotel Management
Apr 16, 2015 by Kaitlyn, Hotel Management
Thank you for sharing your review. We always appreciate hearing from our guests and we apologize for the unfortunate experience you had while parking. We are also very sorry for the prescription pill and the broken television remote. We’ve addressed these issues with our staff and hope that next time you’re in the area you’ll visit us again and experience a higher level of customer service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2015
no include the wireless internet and parking, so the price is not ideally.
Comment from Hotel Management
Apr 15, 2015 by Kaitlyn, Hotel Management
Thank you for sharing your review. I understand that you were disappointed by the cost of parking and Wi-Fi, and I am taking your comments to the appropriate members of our team. I sincerely apologize and assure you that your business is of great importance to us. Thank you again; I appreciate your honest feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
Extremely clean. Quick check in and out. Look at taxes before you book, added ALOT to the total bill.
Comment from Hotel Management
Apr 15, 2015 by Kaitlyn, Hotel Management
Thank you for your feedback. We are happy to hear you were satisfied with the quick check in and out service. We hope you will come back soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san bernardino, ca

Nice hotel, close to Gaslamp headquarters.

Posted Apr 13, 2015
Very clean room. Had a lot to do at the hotel and around the hotel.
Comment from Hotel Management
Apr 15, 2015 by Kaitlyn , Hotel Management
Thank you for sharing your review of the hotel! We are very happy you enjoyed all of the attractions nearby. Come back to visit soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Roseville, CA

Beautiful view of the bay.

Posted Apr 7, 2015
A luxury hotel for an incredible price. Our room was amazing. The resort was beautiful and we felt very pampered. When we travel to San Diego again, this will definitely be our first pick to stay. The one drawback though was if you are traveling with a car, be prepared to pay a $36 a NIGHT parking fee. As a guest already paying a nightly rate and all the taxes on top of that, an extra parking fee adds up. Only disappointment.
Comment from Hotel Management
Apr 15, 2015 by Kaitlyn, Hotel Management
Thank you for making us your first choice hotel in San Diego! We appreciate the kind words and we would love to have you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 7, 2015
Enjoyed exploring downtown San Diego would definitely go again
Comment from Hotel Management
Apr 15, 2015 by Kaitlyn, Hotel Management
Thank you for sharing your experience! We would love to have you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2015
EL COSTO DEL ESTACIONAMIENTO ME PARECIÓ ALTO. EL COSTO DEL INTERNET TAMBIEN MUY ALTO. ALBERCA MUY AGRADABLE. PAGUÉ UN UPGRADE POR TENER VISTA A LA BAHÍA, Y NO VALE LA PENA, TE COBRAN 20 DLLS DIARIOS POR ESO.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom L

Beautiful location

Posted Apr 6, 2015
Prime location in San Diego. Pool is awesome, right on the water. I was crowded and a bit too many kids for my liking but could have just been that weekend. Bar/lounge area near pool is awesome. Went to the pool area at night and it's all lit up. Experienced a rude pool waitress during the day. She as everyone around us how they were doing except for us... Other than that the rest of the staff I encountered were friendly. Parking is ridiculously expensive. And so is anything else you would like to add on (wifi, etc.) I could have found parking elsewhere but left my car there for conscience. Would be worth checking for other parking if I ever go back.
Comment from Hotel Management
Apr 15, 2015 by Kaitlyn, Hotel Management
Thank you for your feedback. We greatly appreciate hearing from our guests and we apologize for the lack of service at the pool. We are very happy that you enjoyed the location of the hotel and we would love for you to visit again soon!
2 out of 5
by A verified traveler

Nice hotel but def not worth the money!

Posted Apr 6, 2015
Really nice hotel and up to date the problem I had with hotel was 1. wifi cost 15dollars a day each time I needed it. Very inconvenient and didn't see why I had to pay for it when I was paying to stay there 2.parking garage cost. 32dollars a day 3. Put 50dollar hold for each day I was there on my account for the three days I stayed and staff didn't tell me about hold I had to check my account to find that out 4.my room was small(double bed room) 5.Only positive thing about this hotel that I liked was the way it looked
Comment from Hotel Management
Apr 15, 2015 by Kaitlyn , Hotel Management
Thank you for sharing your feedback. We understand the cost of parking and Wi-Fi was a concern, and we sincerely apologize that you were not informed of the $50.00 hold. We understand this was very frustrating and we will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider us next time your travels bring you to the area. Thank you again.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Northern Cali

Convenient location. Good price for San Diego.

Posted Apr 6, 2015
Pros: Location and staff.
Cons: Do something about the water temperature!
Location: On the bay, close to East Village, Gas Lamp District and 5th Ave. ferry to Coronado,
The hotel and grounds are quite lovely. We had a less expensive room, but it was comfortable. Except there were problems with the water temperature. We had to put glasses of water in the refrigerator (provided free of charge upon request) because the water coming from the cold water tap was extremely hot. We also had to run the water for the shower quite some time before it became a temperature cool enough to get into.
Comment from Hotel Management
Apr 15, 2015 by Kaitlyn, Hotel Management
Thank you for sharing your experience! We’re very sorry for the problems regarding the water temperature and we apologize that it took away from your stay. We hope you will visit again soon!